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R&D Engineer 1
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer 1 working as a Process Engineer, you will initiate and conduct engineering assignments that ensure consistent quality and high yield of detonator component and…
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R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 level or the R&D Engineer 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined…
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Lead Power Systems Controls Engineer
Eaton Corporation
Albuquerque, NM
- $97,000 to $143,000 USD / year
Our Power Systems Controls (PSC) group is a full-service integrator of the necessary systems, equipment, and technologies to provide a complete power systems automation solution. This team…
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STA Technical Specialist - Electronics
Ford Motor Company
Santa Fe, NM
Bachelor of Science/Engineering or academic equivalent Engineer. Equivalent relevant experience will be considered.
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Network and Systems Engineer III – IT Solutions Implementor
Amentum
Santa Fe, NM
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 2 mins ago
Mission Systems Department Head (FACULTY)
The Pennsylvania State University
United States
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally…
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Presales Engineer - Ecosystem (West)
Motorola Solutions, Inc.
Allen, TX · SD · San Diego, CA · MT · OK · ND · NM · NE · ID · NV · OR · KS
The Presales Engineer will oversee presales opportunities and development of complex projects, managing all stages of the projects from scope deﬁnition through project closure. The Presales…
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Public Works Environmental Health and Occupational Safety Programs Manager
City of Livermore
Livermore, CA
- $128,887 to $161,109 USD / year
…written and verbal reports, and provide day-to-day program/project…
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Supervisory Contract Specialist
Executive Director, Office of Acquisition, Logistics and Construction
Dallas, TX · Fredericksburg, VA · Washington, DC · Gurnee, IL · Golden, CO · Vallejo, CA · Frederick, MD
- $125,776 to $197,200 USD / year
…conflict-resolution, and leadership skills to supervise construction project management. This role is in the Office of Facilities Acquisition and reports to the Director of Acquisitions,…
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Engineer- Controls II USA
LED FastStart
New Iberia, LA
Recommends/designs structures and tools for systems which meet business needs. Delivers technical visualization of proposed applications for approval by customer and execu
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Quality Engineer I
Availity
Remote, United States
The Quality Assurance Engineer I is responsible for continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process…
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Applications Engineer 4 – DevOps
Wyetech
Linthicum Heights, MD
- $91.22 to $123.52 USD / hour
The DevOps Engineer will facilitate infrastructure management, continuous integration, environment configuration and deployment as well as supporting the project’s compliance and security…
Added 7 mins ago
Senior Network Engineer
K2 Services LLC
Remote, United States
Opensity Solutions seeks an experienced Senior Network Engineer with advanced skills in Fortinet, Cisco, Azure Networking, global enterprise experience, and a strong knowledge of network…
Added 8 mins ago
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Engineering Supervisor (PE)
Actalent
Birmingham, AL
- $50.07 to $70.1 USD / hour
Job DescriptionThe Engineering Supervisor is responsible for overseeing the daily operations of the department, setting project budgets and schedules, and reporting metrics and statuses to…
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Distribution Engineer (PE)
Actalent
Tulsa, OK
- $45 to $60 USD / hour
…underground distribution lines from 4 kV to 69 kV. They will engineer and design overhead, URD, re-conductoring and asset replacement projects, and underground cable/conduit distribution…
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Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
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Engineering Supervisor (PE)
Actalent
Columbus, OH
- $50.07 to $70.1 USD / hour
Job DescriptionThe Engineering Supervisor is responsible for overseeing the daily operations of the department, setting project budgets and schedules, and reporting metrics and statuses to…
Added 8 mins ago
Electrical Engineer
Actalent
Grand Rapids, MI
The Electrical Engineer is responsible for designing and implementing electrical control systems for custom automation projects. This role involves planning, executing, and supporting…
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Manufacturing Engineer
Actalent
Minneapolis, MN
- $48 to $60 USD / hour
Job Title: Manufacturing EngineerJob DescriptionThis Manufacturing Engineer role focuses on supporting the production of commercial and non-commercial finished medical devices, with primary…
Added 8 mins ago
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Engineering Supervisor (PE)
Actalent
Tulsa, OK
- $50.07 to $70.1 USD / hour
Job DescriptionThe Engineering Supervisor is responsible for overseeing the daily operations of the department, setting project budgets and schedules, and reporting metrics and statuses to…
Added 11 mins ago
Junior Level Test Systems Engineer
Peraton
Springfield, VA
The Systems Engineer supports the Government and Mid-Level engineers in analyzing mission and customer needs, developing and evaluating technical solutions, allocating requirements across…
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Inside Technical Sales Engineer
Simplex Inc
Springfield, IL
This position involves working in a customer service, sales, sales account management capacity. Proficiency will be attained on the job, under the direction of your manager and in…
Added 12 mins ago
AN
SUPERVISORY INTERDISCIPLINARY(SUPERVISORY GENERAL ENGINEER) (TITLE 5)
Air National Guard Units
Jacksonville, FL
- $106,437 to $138,370 USD / year
As a Supervisory Interdisciplinary (Supervisory General Engineer), GS-0801-13 you will plan, organize, and oversee the activities of the (name of the organization). Develops goals and…
Added 12 mins ago
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SUPERVISORY GENERAL ENGINEER (ENVIRONMENTAL)
Air Education and Training Command
Fort Sam Houston, TX
- $108,001 to $140,403 USD / year
…Antonio complies with legal and regulatory requirements and meets customer…
Added 14 mins ago
Software Development Manager, Amazon Robotics
Amazon.com Services LLC
Bellevue, WA
The Amazon Robotics Pack team builds the software and robotic systems that pack nearly every customer order Amazon ships. Our work is on the critical path: when a pack machine or station…

ADVANCED NETWORK MANAGEMENT INC

Client Support Engineer III

New Mexico, NM, United States

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Job details

Experience: 3+ years of experience with routing and switching network technologies.
Posting language: English

Original job description

Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer III. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

Medical, Dental and Vision Insurance
Life Insurance; Short-Term and Long-Term Disability
401(k) Retirement Plan
Paid Time Off
Flexible Spending Account
Employee Recognition Rewards
Career training geared toward professional growth

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role The Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of escalation for all priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure, and provides guidance to Service Desk team members. This position requires a blend of technical competence in enterprise networking technologies, outstanding customer support, excellent communication skills, and close collaboration with other teams across the Managed Services organization. The engineer will leverage managed services tools and processes to deliver proactive, reactive, and preventative services, serving as a trusted advisor who understands our customers’ environments and works as an extension of their IT Operations team.

What You Will Do

Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
Generate and implement clear and consistent documentation of client environments.
Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
Evaluate client environments for optimization and improvement opportunities.
Follow and develop documentation and SOPs for project deliverables and support procedures.
Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
Participate in project activities on an as-needed basis.
Participate in a rotational on-call schedule for high-priority escalations.
Invest time in continued education to learn new technologies.

What We Are Looking For

Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
ITIL Foundation (or higher) preferred.

REQUIRED TECHNICAL COMPETENCIES

3+ years of experience with routing and switching network technologies.
Proficiency with at least three of the following technologies for three or more years
Application Centric Infrastructure (ACI)
Identity Services Engine (ISE)
Cisco SD-Access
Cisco SD-WAN
Meraki MX, MS, MR and SD-WAN
Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD)
Public cloud infrastructure (AWS or Azure)
Digital Network Architecture / Catalyst Center (DNAC)
Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
Wireless networks and Wireless LAN Controllers
Load Balancing platforms (F5, A10, Kemp, NetScaler)

PREFERRED TECHNICAL COMPETENCIES

Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
Experience with ServiceNow, including incident, change, and knowledge management workflows.
Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.

CONSULTING & SOFT SKILLS

Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
Excellent verbal and written communication; consistent, customer-focused follow-through.
Strong mentoring mindset and commitment to continuous learning.
Ability to work independently and be a self-starter.

Travel

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.

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