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Advanced Industrial Devices

Service Technician

Tulsa, OK, United States

$35 to $40 USD / hour

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Job details

Pay: $35 to $40 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Service Technician (Level 3) Location: Tulsa, Ok Department: Service Reports To: Service Manager Job Type: Full-Time | Hourly, Non-Exempt (overtime eligible)

Summary:

AID is seeking Service Technicians to join our service team and work directly with customers to repair, refurbish, upgrade, and support integrated electronic motor control systems, including Variable Frequency Drives (VFDs), soft starts, PLCs, and motor control panels. This position is offered at three levels. Based on each applicant's qualifications and technical evaluation results, the selected candidate will be placed as a Level 1 (Entry-Level), Level 2 (Mid-Level), or Level 3 (Senior) Service Technician. Hourly pay, travel, and the scope of independent work are determined by the level of placement. Technicians grow through the levels by meeting the advancement criteria in AID's Service Technician Level Framework.

Responsibilities:

All Levels

Follow company safety policy and procedures at all times, in the shop and in the field
Diagnose and repair VFDs, soft starts, and motor control panel components using logical, methodical troubleshooting practices, at a complexity appropriate to level
Complete accurate service inspection reports, repair documentation, and repair estimates in accordance with company policy
Represent AID professionally with customers and coworkers, and contribute to process improvement and a positive work environment
Be available for after-hours, weekend, and holiday work and on-call rotation as service needs require

Level 1 - Entry-Level Technician

Perform in-house repair tasks under the guidance of senior technicians
Replace failed VFD chassis and motor control panel components, and conduct post-repair testing
Restore refurbished panels to like-new condition
Assist with warranty and Returned Merchandise Authorization (RMA) repairs
Provide internal support, including fulfilling parts orders and transferring parts between warehouses
Complete administrative tasks, including creating orders and submitting quotes to customers
Accompany senior technicians on job site visits as assigned; does not perform solo site visits

Level 2 - Mid-Level Technician

Perform complex in-house repairs, retrofits, and upgrades
Install modifications, upgrades, or recommended changes to panel design
Install software on VFDs and Programmable Logic Controllers (PLCs), and configure VFD, PLC, and control system settings to customer configuration
Complete warranty repairs independently
Perform solo, customer-facing job site visits and field service
Provide technical phone support and diagnostic guidance to internal and external customers

Level 3 - Senior Technician

Serve as the team's expert across all service areas
Lead complex upgrades, retrofits, and field service support, including multi-system troubleshooting, VFD configuration, and PLC programming
Handle escalated and urgent customer requests
Mentor, train, and guide Level 1 and Level 2 technicians
Ensure documentation accuracy and smooth project handoffs

Requirements:

All Levels

Self-motivated and team oriented, with good written and verbal communication skills
Able to follow procedures and work safely; familiar with electrical hazards and applicable safety precautions
Arc Flash certification (completed during Level 1 if not already held). Technicians are restricted from hazardous areas until appropriate training is completed
Able to lift 50 lbs.
Able to work frequent overtime, including after hours, weekends, and holidays, and to participate in on-call rotation
Proficiency in Microsoft Office applications is a plus

Level 1 - Entry-Level Technician

Basic troubleshooting and repair skills
Familiarity with VFD panels
Strong attention to detail in internal coordination and order accuracy
No formal education or prior experience requirement; internal transfers (for example, wiremen from Production/Manufacturing) are welcome
Travel: up to 25%

Level 2 - Mid-Level Technician

Qualification standard: at least one of the following: an engineering degree or completed technical school program; related work experience (for example, military, electrician/contractor, or experience with a competing business); or recognized industry qualifications or certifications
Pass the VFD assessment with a score of 80% or higher
Complete a practical evaluation on product wiring
Demonstrate AID Controller proficiency and troubleshooting proficiency
Working knowledge of three-phase and single-phase power, transformers, VFDs, soft starts, relay logic, serial communication, PLC operation, PC-based data-loading programs, and electrical/electronic test equipment and hand tools
Competent in reading and interpreting electrical and electronic schematics and wiring diagrams
Strong diagnostic skills and field service experience; two or more years of automation experience preferred (sensors, analog and digital I/O, testing and calibration of valves and transmitters)
Travel: up to 25%

Level 3 - Senior Technician

Meet the Level 2 qualification standard
Pass the Advanced System Integration & Controls Certification, demonstrating mastery of VFD configuration, PLC programming, and multi-system troubleshooting
Successfully complete a leadership evaluation covering team guidance, documentation accuracy, and project handoff proficiency
Mastery of VFD panels and diagnostics, with the ability to handle escalated support issues and mentor junior staff
Travel: up to 50%

Must submit to pre-employment background, drug, and alcohol screening.

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More about this job

Skills

Control panel components
Troubleshooting
Inspection
Documentation
Process improvement
VFD
Install software
PLC programming
PLC
Control systems
Communication skills
Attention to detail
Electrical wiring diagrams
ICT system integration
Leadership

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