Microsoft & AI Associate Consultant

About Advanced Business Methods (ABM) Advanced Business Methods (ABM) is a leading provider of office technology solutions, helping businesses streamline workflows, improve productivity, and manage their document environments. As an employee-owned company (ESOP), ABM fosters a collaborative, team-oriented culture where employees are invested in the company's success and growth. We are committed to delivering exceptional customer service and building long-term relationships with our clients and communities.

Position Summary The Microsoft & AI Associate Consultant is a developing technical and customer-facing role that supports ABM's delivery of Microsoft AI, Copilot, AI agents, Teams, Microsoft 365, infrastructure, and related cloud solutions. This position works with senior technical resources, Professional Services, sales, and support teams to assist with technical discovery, solution design, project documentation, implementation support, customer enablement, testing, and post-implementation follow-up. The role is designed to build broad technical knowledge and the customer-facing skills necessary to assume increasing responsibility for customer engagements and project delivery over time.

Key Responsibilities

•Partner with ABM's Microsoft AI, Managed Services, Print, Professional Services, and sales teams to identify customer needs and Microsoft and AI opportunities. •Support Microsoft and AI opportunities through discovery, solution development, customer presentations, project scoping, and handoff. •Participate in customer meetings and presentations, explain technical concepts, recommend next steps, and help maintain project momentum. •Develop solution documentation and Statements of Work in partnership with Professional Services and senior technical resources. •Support projects from planning through implementation by assisting with documentation, testing, issue coordination, technical guidance, and customer communication. •Remain engaged throughout implementation to monitor progress, identify risks or gaps, and support a successful transition into production. •Assist with the development and maintenance of repeatable implementation standards, templates, technical documentation, and project handoff resources. •Support ABM personnel through documentation, coaching, case collaboration, and repeatable troubleshooting guidance. •Follow up with customers after implementation to confirm solutions are operating as expected and coordinate additional support when needed. •Partner with the assigned salesperson to understand customer priorities and identify additional Microsoft and AI needs, improvements, and project opportunities. •Assist with customer workshops, training sessions, adoption activities, and educational programs involving Microsoft AI, Copilot, Teams, Microsoft 365, and related technologies. •Participate in structured learning, shadowing, project assignments, and hands-on technical experiences across ABM's solutions portfolio. •Assist in developing and delivering internal and external training, workshops, and enablement programs. •Maintain working knowledge of Microsoft and partner technologies relevant to ABM's solutions portfolio. •Obtain Microsoft and other vendor certifications aligned with ABM's Microsoft and technology strategy. •Perform other duties as assigned to support business needs and organizational success.

Qualifications

•Associate or bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field preferred. •Relevant technical experience, education, certifications, internships, or project experience involving Microsoft technologies. •Foundational knowledge of Microsoft 365, Teams, Azure, Copilot, AI technologies, infrastructure, or related cloud solutions preferred. •Experience providing technical support, assisting with technology projects, or working directly with customers preferred. •Ability and willingness to obtain Microsoft and other vendor certifications relevant to the position

Skills & Competencies •Strong interest in Microsoft technologies, artificial intelligence, cloud solutions, and continued technical development. •Ability to learn new technologies and apply technical concepts in practical customer environments. •Effective verbal, written, presentation, and customer-service skills. •Strong analytical, troubleshooting, and problem-solving abilities. •Ability to develop clear technical documentation, procedures, and project materials. •Strong organizational skills with the ability to manage multiple assignments and meet deadlines. •Ability to collaborate effectively with customers, sales teams, Professional Services, technical teams, and vendors. •Ability to receive coaching, apply feedback, and assume increasing responsibility as technical capabilities develop. •Professionalism and sound judgment when handling customer systems, information, and business requirements.

Physical & Work Requirements •Ability to sit, stand and work at a desk using a computer, keyboard, and phone for extended periods (up to 8 hours daily) •Ability to communicate effectively including clear vision and hearing, with or without reasonable accommodation. •Occasional travel to support internal and external customers' needs.

Benefits Include •401(k) with employer match •Medical, Dental, and Vision insurance •Paid Time Off (PTO) •Parental Leave •Employee Stock Ownership Plan (ESOP) •Flexible Spending Account (FSA) / Health Savings Account (HSA) •Life and AD&D Insurance •Short-Term Disability and supplemental coverage options

Equal Employment Opportunity (EEO) Statement Advanced Business Methods is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable laws.