Service Support Associate | Application

Advanced Assembly, Inc. (AAI), located in University Research Park on the west side of Madison, is looking to add a Service Support Associate to our well-trained and experienced staff. Advanced Assembly, Inc. is an electronics manufacturing services provider of electronic assemblies and products, including the Captioned Telephone (CapTel). Our exceptional reputation has been earned through the years, based on production capability, reliability, and quality.

This full-time or part-time position (30-40 hours per week) offers a Monday - Friday schedule, with regular hours established between 5:30 AM - 5:00 PM. Availability during core hours of 8:00 AM - 4:30 PM is strongly preferred to support collaboration and training. Wage depending on experience. Absent undue hardship, Advanced Assembly will make reasonable accommodations for religious beliefs and individuals with disabilities.

New Employees - Sign-On Bonus: The company is offering a $1,500 sign-on bonus to newly-hired, full-time employees. The bonus will be paid on the first check following successful completion of the employee's 90-day probationary period.

Advanced Assembly offers a diverse, friendly, and casual work environment. We have a proven track record of stability, growth, and providing advancement opportunities. If you have an interest in working in a high-tech manufacturing environment, while learning, developing, and advancing your career in a skilled trade, we highly recommend you apply!

Job Summary: The Service Support Associate supports daily operations within the Service Department through hands-on product handling, testing, processing, packaging, and administrative assistance. This role helps ensure products and related processes are handled accurately, efficiently, and in accordance with department procedures.

Responsibilities may vary based on department needs, workload, and the employee’s skills and experience. The successful candidate is detail-oriented, adaptable, dependable, and willing to learn. They take initiative, recognize changing priorities, and develop the ability to manage assigned work independently while contributing to the team’s overall success.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Support daily service operations, including receiving, processing, testing, re-serialization, and preparing products for shipment.
• Disassemble and reassemble products using hand tools, power tools, and established procedures.
• Perform product testing and accurately record results and related information.
• Prepare products, shipping materials, labels, and packaging for shipment.
• Assist with receiving product returns, documentation, and other administrative or inventory-related processes as assigned.
• Enter, review, and maintain accurate information in spreadsheets, databases, and department systems.
• Monitor workload and adjust priorities in response to department needs and workload.
• Communicate questions, issues, process concerns, and workload needs to the appropriate team members.
• Collaborate with department team members and provide support across tasks as needed.
• Learn additional responsibilities and processes as skills and department needs develop.
• Identify opportunities to improve accuracy, organization, and efficiency in daily work.
• Perform other duties as assigned.

Supervisory Responsibilities: No direct reports.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements: The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Required Qualifications:
• High School Diploma or GED equivalent.
• Strong attention to detail and commitment to accuracy.
• Basic computer skills and the ability to learn new software and department systems.
• Ability to follow established procedures and maintain accurate records.
• Strong organizational skills and ability to manage multiple tasks and changing priorities.
• Effective communication and collaboration skills.
• Self-motivated, dependable, and adaptable, with a willingness to take initiative and learn.
• Reliable attendance and a responsible approach to assigned work.
• Preferred Qualifications:
• Experience with Microsoft 365, data entry, or database applications.
• Familiarity with Enterprise Resource Planning (ERP) systems, such as QAD, or similar business software.
• Experience in manufacturing, product service, receiving, or other process-driven environments.
• Exposure to ISO 9001, IPC standards, soldering, electronic testing, or related technical processes.
• Experience with work orders, inventory-related activities, receiving, or shipping documentation.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit, hear and talk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, depth perception and the ability to adjust focus.
• Frequent use of hands and wrists for handling products, tools and materials.
• Ability to sit, stand, walk, bend, and reach as needed to perform job duties.
• Ability to safely use hand tools and handle products and materials.
• Ability to occasionally lift up to 35 pounds.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

General Sign-Off: The employee is expected to adhere to all company policies and to act as a role model in the adherence of company policies.

All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital status, veteran status, student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, and any other status protected by federal, state or local law and regulations.