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Added 1 min ago
General Manager
Accord Inc
Arlington, WA
Our General Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they…
Added 9 mins ago
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Shift Lead
Walgreens
INWOOD, WV
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
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Shift Lead
Walgreens
COLUMBIA, SC
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
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Certified Pharmacy Technician
Walgreens
LEXINGTON, SC
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 9 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CHATHAM, NY
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 9 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BEDFORD, NH
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 9 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KEARNEY, NE
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 9 mins ago
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Shift Lead
Walgreens
EUREKA, MO
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
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Shift Lead
Walgreens
HORN LAKE, MS
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
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Shift Lead
Walgreens
BALTIMORE, MD
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
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Shift Lead
Walgreens
INDIANAPOLIS, IN
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
Added 9 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NILES, IL
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 9 mins ago
Emerging Store Manager
Walgreens
MIAMI SHORES, FL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 9 mins ago
Sales Associate
Byrider
Hermitage, PA
Sales Representative (Consumer Finance) - 3500 E State St, Hermitage, PA 16148
Added 10 mins ago
Service Manager
Burkett Restaurant Equipment
Perrysburg, OH
…combine technical expertise, team leadership, and business development to strengthen our service capabilities, deliver outstanding customer experiences, and drive long-term…
Added 10 mins ago
Accounting Manager
Burkett Restaurant Equipment
Perrysburg, OH
Burkett Restaurant Equipment & Supplies is a leader in the sales & distribution of new and used restaurant equipment. If you’re looking for a positive and energetic company where your ideas…
Added 15 mins ago
Rooms Controller / Front Desk Supervisor
E11EVEN Club Hotel & Residences
Miami, FL
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 16 mins ago
Assistant Manager II
Family Dollar
North Charleston, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
Assistant Manager I
Family Dollar
Farmerville, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 19 mins ago
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Part-Time Sales Lead - Famous Footwear
Famous Footwear
Fort Lauderdale, FL
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 19 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
DICKSON CITY, PA
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 21 mins ago
TC
Entry Level Management
Tidewater Consulting
Woodstock, GA
- $62,000 to $72,000 USD / year
Tidewater is seeking the ideal candidate to join our Management Training Program. Our MTP is designed to educate you in all areas of business operations and provides extensive in-house…
Added 21 mins ago
TC
Assistant Client Relations Manager
Tidewater Consulting
Smyrna, GA
- $60,000 to $70,000 USD / year
…environment. We pride ourselves on our outstanding leadership development program and unique work culture. So, if you are looking for a career that can provide both financial stability and…
Added 21 mins ago
TC
Entry Level Marketing
Tidewater Consulting
Sandy Springs, GA
- $62,000 to $72,000 USD / year
As a member of Tidewater’s Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters. No Experience? No Problem!
Added 21 mins ago
TC
Customer Acquisition Specialist
Tidewater Consulting
Sandy Springs, GA
- $62,000 to $72,000 USD / year
…start a career. As we expand into new territories, our Business Development team is actively seeking the most elite talent in the Atlanta area, to aid in the future growth of our Southeast…

ADT

Retention and Customer Service Representative

Knoxville, TN, United States

$18 to $21 USD / hour

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Job details

Pay: $18 to $21 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

What The Role Is:

In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Knoxville, TN location during training then will be fully remote once graduated from training:10620 Kemp Fain Ln Knoxville, TN 37932

What’s In It For You:

Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives.
Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
ADT - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!

Job Expectations:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Utilize customer service and sales experience daily
Save the business by re-selling customers on the value of ADT and what matters most.
Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern.
Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
Consistently improve performance and achieve your goals.
Ability to multitask; Use several tools (10 +) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

Job Requirements:

Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed affects your success.
Private, undisturbed place to work from home, free from any distractions
Designated distraction-free place to work from home
High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
5G Home Internet and Fixed wireless internet are not accepted providers.
Internet Speeds of at least 50mbps to download and 25mbps to upload.

How Will You Train:

This role has onsite training required at Knoxville, TN office
During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
We provide development to advance your career with other internal roles and opportunities for your long-term success.

We’re looking for someone with these skills:

The ability to work with numerous screens and programs open to help resolve customer issues.
Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service
Be able to interpret contracts and communicate terms and conditions
Perform quick calculations
Active listening
Negotiation Skills

Knowledge, Skills and Abilities:

2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
2 plus years: Call Center Customer Service / Sales Experience
High school diploma, GED, college degree or some college experience

Schedule:

Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Training:

This role has onsite training required at ourKnoxville, TN office: 10620 Kemp Fain Ln Knoxville, TN 37932

Pay and Benefits:

Paid Training
Full benefits on the 1st of the month after 31days of employment
Energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time
Tuition reimbursement, employee referral bonuses
A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure:

The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 12/11/26. The role is scheduled to start 1/04/27. Why Choose ADT? At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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