Jobs in the United States

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Associate Director, Commercial Quality Operations
Galderma Laboratories, LP
United States
- $156,000 to $187,200 USD / year
…commercial product release activities, supply chain quality support, product quality investigations, and commercial quality operations. The Associate Director leads a team responsible for…
Added just now
Maintenance Supervisor - Pineville Extrusion
IPEX USA LLC
United States
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added just now
Bioanalytical Senior Research Associate
Vertex Pharmaceuticals Incorporated
Boston, MA
- Conduct bioanalytical assays to support preclinical study sample analysis.
Added just now
Research Senior Associate
Takeda Development Center Americas Inc.
Cambridge, MA
…data visualization tools & agentic AI-enabled workflows to support high-throughput screening, sequence-function analysis & multi-dimensional antibody discovery datasets; execute NGS-based…
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Cloud Security Senior Consultant - M365
Deloitte
Kansas City, MO
+ Support proof of concept and production deployments of these cloud technologies.
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Manufacturing Engineer
Stanley Black and Decker
Sedalia, MO
+ Design & Development: Create, test, and implement automated machinery, robotic systems, and software programs.
Added 1 min ago
Utilization Management Coordinator
The Harbor Health Team Inc
Remote, United States
The UM Coordinator position provides administrative and operational support to the Utilization Management team. This role assists with intake and setup of authorization requests,…
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Project Controls Manager - Power/Oil, Gas & Chemical (Kansas City, MO)
Burns & McDonnell
Kansas City, MO
…The Project Controls Manager is to assure that the reporting systems for project controls, the project controls roles and staff and the tools used in project controls are developed,…
Added just now
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Sup House (RN) - Part Time
Community Health Systems
Poplar Bluff, MO
- Part-time
+ Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
Added just now
Float Pool RN- Nights
Community Health Systems
Poplar Bluff, MO
+ ACLS - Advanced Cardiac Life Support preferred
Added just now
Assistant Construction Manager - Power (Midwest Region)
Burns & McDonnell
Saint Louis, MO
+ Develop the project plan for site mobilization and demobilization and support the Construction Manager or Site Manager with implementation.
Added 1 min ago
Social Worker
The Harbor Health Team Inc
Austin, TX
Support members in navigating healthcare and community systems to access needed services.
Added 1 min ago
LVN - Utilization Management
The Harbor Health Team Inc
Remote, United States
…facilitate authorization processes, coordinate clinical information, support medical necessity determinations, and maintain regulatory compliance. The UM LVN also provides ongoing…
Added 1 min ago
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Electrical Engineer-Controls
GPAC
Laramie, WY
- $85,000 to $120,000 USD / year
Hands-on exposure to complex power-generation systems and projects
Added 1 min ago
G
Electrical Engineer-Controls
GPAC
Rock Springs, WY
- $85,000 to $120,000 USD / year
Hands-on exposure to complex power-generation systems and projects
Added 1 min ago
G
Electrical Engineer-Controls
GPAC
Gillette, WY
- $85,000 to $120,000 USD / year
Hands-on exposure to complex power-generation systems and projects
Added 1 min ago
Communications Specialist
Life Flight Network
Honolulu, HI
Completely understands and properly utilizes all features of support equipment: Dictaphone, clocks, paging systems, HEAR, scanner, camera monitors, emergency power access, lighting, fire…
Added 1 min ago
GV
2nd Shift Campus Security Officer
GE Vernova Operations LLC
United States
- $25.71 USD / hour
…operation computer-based surveillance and intrusion detection systems, access control platforms, protection devices, fire protection and suppression platforms and patrol tour reporting…
Added 1 min ago
GV
Sourcing Global Commodity Leader - SMR Structures & Modularization
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
- $125,000 to $208,300 USD / year
· Support supplier development initiatives designed to strengthen supplier capability, improve quality systems, enhance delivery performance, and advance commercial readiness.
Added 1 min ago
Operations and Training Manager
Cordish Living
Kansas City, MO
…performance, maintain regulatory compliance, implement best practices, support new community initiatives, and oversee successful adoption of company systems and processes. This position…
Added 1 min ago
Quality Support Representative
SPECIALTY RX INC.
Cullman, AL
Work with internal teams to standardize training processes and systems
Added 1 min ago
SR
IT Infrastructure & Vendor Management Manager
SPECIALTY RX INC.
Ridgefield Park, NJ
- $100,000 to $130,000 USD / year
…technology vendors to ensure projects are completed successfully, systems are properly documented, and critical operational knowledge remains within the…
Added 1 min ago
SR
Mobile Application Developer – React Native / .NET
SPECIALTY RX INC.
Ridgefield Park, NJ
- $110,000 to $120,000 USD / year
SpecialtyRx is seeking an experienced and highly organized IT professional highly skilled Mobile Application Developer with strong full-stack capabilities to build and support modern,…
Added 1 min ago
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INFORMATION TECHNOLOGY SPECIALIST I
Department of Corrections & Rehabilitation
CA
- $6,513 to $10,537 USD / month
…the Software Development Lifecycle (SDLC) and the ability to support application implementation and deployment activities. The position requires consistent collaboration with development…
Added 1 min ago
Data Engineer, Senior
Shift4 Payments, LLC
Las Vegas, NV
…developing, and maintaining robust data infrastructure solutions to support the organization’s data-driven initiatives. We seek self-driven and motivated individuals who take ownership of…

ADT

Remote Customer Technical Support

Remote, United States

$17 to $20 USD / hour

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Job details

Pay: $17 to $20 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary:

Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.

Responsibilities:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call.
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What’s in it for you?

You play an important role in saving lives for a living
ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:

High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills

Experience:

Minimum of one (1) year of customer service experience required.
Technical experience is a plus but not required

Skills:

Excellent communication skills.
Able to type at least 35 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 11/27/2026. The role is scheduled to start 01/18/2027.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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