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B&
Public Cloud Platform Engineer (AWS / Linux / Ansible)
Bucher & Christian Consulting Inc.
Jersey City, NJ
- $70 to $76 USD / hour
We are seeking a senior Infrastructure Developer with strong Systems Engineering and Software Development expertise to join our team. The ideal candidate will have deep experience in…
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DG
Senior Investment Analyst
DAK Group
Ridgewood, NJ
- $117,686 to $120,000 USD / year
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Supervisor Regional Operations Line and Substation - NJ Substation Services - Wall
Jersey Central Power & Light Company
Wallington, NJ
…includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated…
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St. Johnsbury - Dispatch Operations Manager
St. Johnsbury Police Department
St. Johnsbury, VT
· Ensuring dispatch equipment, technology, communication systems, and related resources are properly maintained and operational.
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Cyber Integration Engineer Sr - (Represented)
Lockheed Martin
Mount Laurel, NJ
At Lockheed Martin Rotary and Mission Systems, we are pushing the boundaries of innovation in defense and technology. We uphold the highest standards of ethics and visionary thinking to…
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EG
Senior Java Full-Stack Developer
Eliassen Group
Trenton, NJ
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
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Roswell - Communications Officer
Roswell Police Department
Roswell, GA
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise…
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RP
Roswell - Police Officer
Roswell Police Department
Roswell, GA
- $68,861 to $84,258 USD / year
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Buxton - Dispatcher
Buxton Police Department
Buxton, ME
This position involves operating advanced communication systems, managing both routine and emergency calls, and monitoring public safety radio traffic. It is a fast-paced environment that…
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Walton County Sheriff's Office - Investigative Specialist
Walton County Sheriff's Office
Defuniak Springs, FL
Familiarity with law enforcement reporting process or records management systems
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CW
Corporate RN
COMMUNITY WELLNESS PARTNERS
NEW HARTFORD, NY
- $90,000 to $100,000 USD / year
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Walton County Sheriff's Office - Division Chief - Fire Marshal
Walton County Sheriff's Office
Defuniak Springs, FL
Strong understanding of building construction, electrical, mechanical, and life safety systems.
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Walton County Sheriff's Office - LPN/RN
Walton County Sheriff's Office
Defuniak Springs, FL
Utilize computers and electronic health record systems as required.
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CC
Recruiting & Engagement Supervisor
Crossroads Courier
Saint Louis, MO
- $65,000 to $70,000 USD / year
If you are a hands-on talent or workforce leader who enjoys developing people, solving operational problems, improving systems, and driving measurable results, we would love to hear from…
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Senior Accounting Manager
XLA
Arlington, VA · VA
…Government Financial Manager (CGFM), Certified Information Systems Auditor (CISA) and/or Project Management Professional (PMP) or relevant IT or business certification to this task…
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Accounting Manager
XLA
Arlington, VA · VA
…Government Financial Manager (CGFM), Certified Information Systems Auditor (CISA) and/or Project Management Professional (PMP) or relevant IT or business certification to this task…
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Accountant/Auditor
XLA
Arlington, VA · VA
…Government Financial Manager (CGFM), Certified Information Systems Auditor (CISA) and/or Project Management Professional (PMP) relevant IT or business certification to this task…
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Egg Harbor Township - Communications Officer I
Egg Harbor Township Police Department
Egg Harbor Township, NJ
…information through applicable local, state, and national information…
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CT
Clinton Township - SLEO Class II
Clinton Township Police Department
Annandale, NJ
- $45 to $50 USD / hour
Experience with Records Management Systems (RMS).
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Aquatic Specialist
SOL SOLitude Lake Management, LLC
Nashville, TN
Inspect and repair equipment and infrastructure related to aquatic systems, such as pumps, valves, heaters, and circulation systems, to ensure optimal performance and energy efficiency.
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Wethersfield - Police Accreditation Manager
Wethersfield Police Department
Wethersfield, CT
…position is responsible for the development of administrative systems to ensure that the Wethersfield Police Department is compliant with the Commission on Accreditation for Law Enforcement…
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Valley Shore Emergency Communications, Inc. - Telecommunicator - Per Diem
Valley Shore Emergency Communications, Inc.
Westbrook, CT
…responders, hospitals, and dispatchers. Investments in robust radio systems, computer-aided dispatch (CAD) systems, and GIS mapping enhance situational awareness and…
Added 1 min ago
JH
Sr. GCA II - PostAward (Research Administration)
Johns Hopkins University
Baltimore, MD · Baltimore
- $64,470 to $112,850 USD / year
…position serves as a team lead, a professional resource, a systems and reporting expert who provides oversight, training and support to others. This role may manage and/or assist with the…
Added 1 min ago
Research Assistant (International Health)
Johns Hopkins University
Remote, United States
Assist with computational model development for food systems research.
Added 1 min ago
JH
Assistant Director, Doctoral Life Design, School of Medicine & OPTIONS
Johns Hopkins University
Baltimore, MD · Baltimore
- $66,215 to $116,130 USD / year

ADT

Remote Customer Technical Support

Remote, United States

$17 to $20 USD / hour

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Job details

Pay: $17 to $20 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary:

Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.

Responsibilities:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call.
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What’s in it for you?

You play an important role in saving lives for a living
ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:

High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills

Experience:

Minimum of one (1) year of customer service experience required.
Technical experience is a plus but not required

Skills:

Excellent communication skills.
Able to type at least 35 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 11/27/2026. The role is scheduled to start 01/18/2027.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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