Jobs in the United States

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Added 2 mins ago
UX/UI Engineer
SAIC
Alexandria, VA
SAIC is seeking a UX/ UI Engineer to support Joint Engineering and Test Enterprise Portal (JETEP) software development activities to deploy tools, capabilities, and content. The ideal…
Added 2 mins ago
Senior Software Engineer - Cloud SaaS - IE&A
Illinois Tool Works
Appleton, WI
Miller is building a new software-as-a-service business from the ground up: cloud software for the welding and fabrication industry, backed by nearly a century of industry leadership and…
Added 5 mins ago
PD
Systems Engineer 4
PDS Defense
El Segundo, CA
- $94 to $99 USD / hour
…deliver state-of-the-art communication systems for space-based applications for commercial, civil and/or national security programs. This position will work with a highly motivated team…
Added 5 mins ago
Lead GNC Engineer – Flight Simulation
Mavensoft Technologies, LLC.
Chandler, AZ
…guidance, navigation, and control systems for advanced aerospace applications, focusing on seeker‐based missile engagements and precision intercept…
Added 5 mins ago
GNC Engineer - Modeling, Simulation
Mavensoft Technologies, LLC.
Chandler, AZ
…guidance, navigation, and control systems for advanced aerospace applications, including aircraft, spacecraft, missiles, and launch…
Added 6 mins ago
Multimedia Production Specialist II
Prairie View A&M University
Prairie View, TX
Added 7 mins ago
SO
ENVIRONMENTAL PROTECTION ENGINEER I (UMP)
State of Illinois
Springfield, IL
- $6,540 to $7,480 USD / month
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Added 7 mins ago
Staff Software Engineer, CK Money
Intuit
New York, NY · Charlotte, NC
7+ years delivering enterprise-class applications, with a strong focus on backend software development, API design, and robust client/server contracts.
Added 8 mins ago
Infrastructure Administrator I (Remote)
Vaya Health
Remote, United States
…infrastructure initiatives to include endpoint hardware (user systems), software/applications, client operating systems and enpoint security. This candidate will report to the…
Added 9 mins ago
PATIENT FLOW MANAGER, TRAINING AND OPERATIONS - HEALTHCARE
Compass Group
Detroit, MI
Proficiency with Windows-based computer systems and the ability to troubleshoot software and operational systems issues
Added 9 mins ago
TE
Administrative Assistant for Right-of-Way
TSAC Engineering
SAN DIEGO, CA
- $30 to $35 USD / hour
Organize and upload project related correspondence in company and client software programs.
Added 10 mins ago
Payroll Analyst - FlexStaff
Northwell
New York, NY · NY
Analyzes, verifies, tracks and maintains department related databases and software. Assists in the development and implementation of new monitoring tools. Provides analytical support in the…
Added 10 mins ago
Software Development Engineering - Advisor I
Fiserv
Sunnyvale, CA
…Native Computing Foundation (CNCF) standards. Join us to elevate developer velocity, mentor engineering peers, and drive resilient operational excellence across our…
Added 11 mins ago
J
Manufacturing Engineer III (Automation & Robotics)
Jobot
London, OH
- $80,000 to $95,000 USD / year
Support Industry 4.0 initiatives including IIoT, MES integration, data analytics, and digital twin applications
Added 11 mins ago
Senior Software Developer - Environmental Services
Burns & McDonnell
Kansas City, MO
A Senior Software Developer is responsible for client success by creating and implementing innovative solutions to complex business challenges. Within the Environmental Services (ENS)…
Added 12 mins ago
SI
Ad Product Quality Analyst I
Snap Inc.
Los Angeles, CA
- $29.8 to $52.4 USD / hour
Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
Added 13 mins ago
TT
Product Engineer, Mid-Senior
True Talent Solutions Partners
New York, NY
- $140,000 to $200,000 USD / year
- Three to five years of software engineering experience building and owning products in early-stage, fast-growing teams.
Added 13 mins ago
DIST OPERATOR-ASSOC
EPE
El Paso, TX
Utilize/operate the DMS/EMS, telephone, radio and other system software.
Added 14 mins ago
Software Engineering Lead
EarthOptics
Raleigh, NC
Our Software Engineering Lead will join our Software Engineering team as an individual contributor, helping build and maintain software that connects field applications, laboratory…
Added 14 mins ago
Staff Mechanical Engineer (Flexible Instruments)
Intuitive
Sunnyvale, CA
…technologies, prototype next-generation solutions, and build software experiences that shape the future of robotic-assisted…
Added 15 mins ago
Lead Operator
Datamark, Inc.
El Paso, TX
Proficiency in using data entry software and applications
Added 15 mins ago
CTE Program Specialist (0081333)
University of Hawaii
Honolulu, HI
Demonstrated ability to operate a personal computer and apply word processing software.
Added 15 mins ago
Operations Coordinator (Associate Director of Housing Operations) (0080604)
University of Hawaii
Hilo, HI
Note: To ensure a consistent digital layout across third-party software platforms, Hawaiian language diacritical marks (kahako and okina) and other such diacritical marks have been omitted…
Added 15 mins ago
Program Specialist (0097604)
University of Hawaii
Honolulu, HI
…covering library policies, workflows, and technical hardware/software. Recommends, arranges and participates in professional development…
Added 15 mins ago
Account Manager
Fortive
Austin, TX
3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.

ADT

Remote Customer Technical Support

Remote, United States

$17 to $20 USD / hour

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Job details

Pay: $17 to $20 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary:

Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.

Responsibilities:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call.
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What’s in it for you?

You play an important role in saving lives for a living
ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:

High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills

Experience:

Minimum of one (1) year of customer service experience required.
Technical experience is a plus but not required

Skills:

Excellent communication skills.
Able to type at least 35 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 11/27/2026. The role is scheduled to start 01/18/2027.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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