Jobs in the United States

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Added 2 mins ago
Automation & Controls Software Engineer
Enchanted Rock Management LLC
Houston, TX
The Automation & Controls Engineer develops, tests, deploys, and maintains control logic and software for ERock’s power generation and microgrid systems. The role focuses on PLC and RTAC…
Added 2 mins ago
Senior Manager, Facilities DC
sephora.com
Las Vegas
…mechanical issues, and collaborating with engineers to optimize automation workflows. Track key performance indicators (KPIs) to assess the effectiveness of automation systems and identify…
Added 3 mins ago
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Manufacturing Equipment Engineer
GPAC
Ogden, KS
- $80,000 to $98,000 USD / year
Familiarity with robotics, automation, or Industry 4.0 technologies.
Added 3 mins ago
G
Manufacturing Equipment Engineer
GPAC
Milford, KS
- $80,000 to $98,000 USD / year
Familiarity with robotics, automation, or Industry 4.0 technologies.
Added 5 mins ago
Senior Implementation Specialist
Simplistic, LLC
Remote, United States
…execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences while helping establish scalable implementation standards across the…
Added 6 mins ago
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Manufacturing Equipment Engineer
GPAC
Wamego, KS
- $80,000 to $98,000 USD / year
Familiarity with robotics, automation, or Industry 4.0 technologies.
Added 6 mins ago
Automation Engineer (Top Secret Clearance Required)
Akima, LLC
North Charleston, SC
As Automation Engineer, you will provide senior-level technical leadership for the design, integration, sustainment, and optimization of networked systems supporting NIWC RDT&E mission…
Added 7 mins ago
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Manufacturing Equipment Engineer
GPAC
Abilene, KS
- $80,000 to $98,000 USD / year
Familiarity with robotics, automation, or Industry 4.0 technologies.
Added 7 mins ago
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Manufacturing Equipment Engineer
GPAC
Salina, KS
- $80,000 to $98,000 USD / year
Familiarity with robotics, automation, or Industry 4.0 technologies.
Added 7 mins ago
Sr. Principal DevOps Engineer (AHT) - Position qualifies for sign-on bonus starting at $7k
Northrop Grumman
Aurora · Morrisville · Sacramento
Integrates development pipelines leveraging automation with test-driven development tools and continuous integration/test frameworks.
Added 7 mins ago
DevOps Engineer or Principal DevOps Engineer - Position qualifies for sign-on bonus starting at $5k
Northrop Grumman
Aurora · Morrisville · Sacramento
Integrates development pipelines leveraging automation with test-driven development tools and continuous integration/test frameworks.
Added 7 mins ago
Senior Software Engineer
Northrop Grumman
Newport News
Added 7 mins ago
Staff DevOps Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Integrates development pipelines leveraging automation with test-driven development tools and continuous integration/test frameworks.
Added 7 mins ago
Staff Cloud Engineer - Position qualifies for sign-on bonus starting at $10k
Northrop Grumman
Aurora · Morrisville · Sacramento
Integrates development pipelines leveraging automation with test-driven development tools and continuous integration/test frameworks.
Added 7 mins ago
Associate Manufacturing Engineer
Northrop Grumman
Palmdale
Northrop Grumman Aeronautics Systems (NGAS) has an opening for an Advanced Automation Manufacturing Engineer Level 1 to join our team of qualified, diverse individuals. This position will…
Added 7 mins ago
Manufacturing Engineer
Northrop Grumman
Palmdale
Northrop Grumman Aeronautics Systems (NGAS) has an opening for an Advanced Automation Manufacturing Engineer Level 2 to join our team of qualified, diverse individuals. This position will…
Added 8 mins ago
Distribution Director
Boston Scientific
Spencer
Added 8 mins ago
System Administrator
MANTECH
Virginia Beach, VA
…Deployment Kit (ADK), and Group Policy. Develop PowerShell automation for naming conventions, policy enforcement (Microsoft Edge, Windows Defender), and post-build validation scripts to…
Added 9 mins ago
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2027 Summer Internship - Product Operations Metrics & Reporting
Vizient
Irving
- $25 USD / hour
Assist with reporting automation and process improvements that increase efficiency, consistency, and data accuracy.
Added 9 mins ago
Sr. Program Account Manager
Vizient
Cape Girardeau · Irving
Drive continuous improvement initiatives involving processes, automation, AI, and technology to enhance operational efficiency, consistency, and scalability.
Added 9 mins ago
Program & Network Manager
Vizient
Chicago · Irving · Centennial
Familiarity with approved AI tools and process automation to support operational efficiency preferred.
Added 9 mins ago
Senior Full Stack Engineer
Vizient
Irving
Support Docker and Kubernetes-based deployment patterns and participate in CI/CD automation.
Added 9 mins ago
V
2027 Summer Internship - Procure-to-Pay
Vizient
Irving
- $25 USD / hour
…exposure to eCommerce Exchange, Transaction Management, Invoice Automation, Audit & Recovery, and P2P Solutions…
Added 9 mins ago
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2027 Summer Internship - Digital Collaboration & Data Insights
Vizient
Chicago
- $25 USD / hour
…practical applications of artificial intelligence, workflow automation, business intelligence, and digital process optimization. Working alongside leaders responsible for community…
Added 9 mins ago
AT
Architect - Infrastructure Systems
Akamai Technologies, Inc.
Des Moines, IA
- $146,400 to $263,600 USD / year

ADT

Remote Customer Technical Support

Remote, United States

$17 to $20 USD / hour

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Job details

Pay: $17 to $20 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary:

Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.

Responsibilities:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call.
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What’s in it for you?

You play an important role in saving lives for a living
ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:

High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills

Experience:

Minimum of one (1) year of customer service experience required.
Technical experience is a plus but not required

Skills:

Excellent communication skills.
Able to type at least 35 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 11/27/2026. The role is scheduled to start 01/18/2027.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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