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Added 1 min ago
Maintenance Engineer (Engineer 1) - MSS Talent Development Program
Los Alamos National Laboratory
Los Alamos, NM
Engineering: Knowledge of engineering systems and calculations, applications of engineering methods, and application of technology aided engineering tools to conventional facility and…
Added 1 min ago
Protein Machine Learning and Quantum Computing Postdocs
Los Alamos National Laboratory
Los Alamos, NM
Develop models for specific applications of national interest
Added 1 min ago
Electromagnetics and Quantum Sensors Postdoc
Los Alamos National Laboratory
Los Alamos, NM
…sensing and testing systems for industrial and national security applications. This work involves complex experimental work, as well as significant data analysis and signal…
Added 1 min ago
Nuclear Safeguards Research Technologist (Research Technologist 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Collect, analyze, and document data supporting safeguards, measurement, and engineering applications.
Added 1 min ago
Computational Thermofluids Postdoctoral Research Associate
Los Alamos National Laboratory
Los Alamos, NM
…languages such as Fortran, C++, and/or Python for scientific applications. Ability to work and communicate effectively in a collaborative software development…
Added 1 min ago
Mechanical Technician (Engineered Systems Technician 2/3)
Los Alamos National Laboratory
Los Alamos, NM
…spallation neutron targets for scientific and national defense applications. Multiple beam facility upgrades are already underway at LANSCE to develop and modernize capabilities that…
Added 1 min ago
Materials Science Post-Bachelor's Engineer
Los Alamos National Laboratory
Los Alamos, NM
…analysis, or data evaluation. Relevant tools may include CAD/CAE applications, MATLAB, LabVIEW, Python, or comparable…
Added 1 min ago
Receptionist- MountainView Sleep Medicine
Community Health Systems
Las Cruces, NM
Proficiency in using office equipment and basic computer applications, including Microsoft Office Suite.
Added 1 min ago
Certified Medical Assistant (CMA)- MountainView Sleep Medicine
Community Health Systems
Las Cruces, NM
Proficiency in medical record systems and basic computer applications, such as Microsoft Office and Google Suite.
Added 1 min ago
Analytics Consultant
HCSC
Albuquerque, NM
Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line…
Added 1 min ago
Intern - Marketing Operations
Acxiom
Albuquerque, NM
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
Added 1 min ago
T
Help Desk Specialist SME - TS/SCI Clearance Required
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
…troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified…
Added 1 min ago
Project Leader Middletown RI
Serco
Albuquerque, NM
Added 1 min ago
Jr. Graphic Designer - West Central U.S. Hybrid
Jacobs
Albuquerque, NM
…and executing creative solutions using Adobe Creative Cloud applications (including, but not limited to: InDesign, Illustrator, Photoshop, and Acrobat), as well as presentation software…
Added 1 min ago
Cleared Manager, R&D Science and Engineering - Secure Software Solutions Department, Onsite
Sandia National Laboratories
Albuquerque, NM
…in the success of the organization, with many novel software applications and features brought to production through innovation and partnership with stakeholders. This manager will be…
Added 1 min ago
Sr Payment Integrity Consultant - Payment Integrity
HCSC
Albuquerque, NM
PC proficiency with Microsoft applications including access, excel, word and power point
Added 1 min ago
Senior/Principal Cybersecurity - Software and AI Security, Onsite
Sandia National Laboratories
Albuquerque, NM
…inadvertent threats through anomalous behavior analytics across applications, data, LLM systems, and user…
Added 1 min ago
Postdoctoral Researcher - Chemical Metallurgy, Onsite
Sandia National Laboratories
Albuquerque, NM
…alloy processing for defense, aerospace, and thermal management applications. You'll collaborate daily with technicians, engineers, and scientists across Sandia and partner…
Added 1 min ago
Senior/Principal Computer Scientist - Advanced Simulation Web Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
…engineering, electronic and mechanical systems, software development - applications and infrastructure, data handling and analysis, device interfaces and control, computing infrastructure…
Added 1 min ago
Senior/Principal Electromechanical Technologist - Photovoltaic Power Systems Research, Onsite
Sandia National Laboratories
Albuquerque, NM
…safety of photovoltaic systems for energy and national security applications. Sandia focuses on emerging PV technologies and collaborates with dozens of companies and universities to…
Added 1 min ago
Regional Sales Manager
Zoll Medical Corporation
Albuquerque, NM
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage…
Added 1 min ago
Senior/Principal Mechanical Engineer - Experimental Solid Mechanics, Onsite
Sandia National Laboratories
Albuquerque, NM
Added 1 min ago
Intern, R&D Undergraduate Summer - Advanced Concepts Engineering, Onsite
Sandia National Laboratories
Albuquerque, NM
Added 1 min ago
Postdoctoral Appointee - Coupled Multiphysics Algorithms and Surrogate Modeling, Onsite
Sandia National Laboratories
Albuquerque, NM
…operators for coupling heterogeneous numerical methods, with applications to extreme-scale scientific computing, digital engineering, and DOE mission-relevant simulation…
Added 1 min ago
Intern, R&D Graduate Summer - Advanced Concepts Engineering, Onsite
Sandia National Laboratories
Albuquerque, NM

ADT

Remote Customer Technical Support

Remote, United States

$17 to $20 USD / hour

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Job details

Pay: $17 to $20 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary:

Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. ADT is committed to hiring team members who are passionate about providing exceptional customer service – people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers’ evolving needs. ADT also takes pride in upholding a rewarding work experience for all of our team members. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance.

Responsibilities:

You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Able to self-manage and work independently in a fast-paced, constantly changing environment
Able to multitask across multiple systems and applications
Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
Troubleshoot the customer’s technical issues by using our guided workflows which walk you and the customer step by step through various resolutions with the goal of solving the customers issue while on the phone
Regular, consistent and punctual attendance
Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can’t be solved on the call.
Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options.
Strong emphasis on providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with the customer
WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to perform the role
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements

What’s in it for you?

You play an important role in saving lives for a living
ADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

Qualifications/Requirements:

High school diploma or equivalent
Troubleshooting skills
Strong Organizational skills
Excellent communication skills (both verbal and written)
Reliable and Dependable
Ability to empathize and connect with the customer
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated proficient problem solving & customer de-escalation skills

Experience:

Minimum of one (1) year of customer service experience required.
Technical experience is a plus but not required

Skills:

Excellent communication skills.
Able to type at least 35 wpm.
Intermediate knowledge of computer applications.
Strong organizational skills.

Pay and Benefits Disclosure:

The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 11/27/2026. The role is scheduled to start 01/18/2027.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

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