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Senior Manager, Advance Services
Philips
Remote, United States
You've acquired 7+ years of experience (10+ years preferred) in enterprise technical services, systems engineering, service engineering, or complex application support, including hands-on…
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Manuafacturing Equipment Maintenance Engineer 37
REEDSVLLE
Reedsville, PA
The Maintenance Engineer is responsible for assisting in engineering tasks, conducting routine equipment inspections and maintenance, diagnosing technical issues under direct guidance,…
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Geotechnical Engineer (EIT or PE)
Legacy Engineering
Fredericksburg, VA
- $80,000 to $115,000 USD / year
Working closely with our Geotechnical Principal Engineer and experienced technical staff, you will support geotechnical investigations, engineering analyses, construction inspections, and…
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Senior Enterprise Data Engineer - (on site NYC)
The American Society for the Prevention of Cruelty to Animals
NY
…warehouse ecosystem. This role will be part of the Enterprise Data Engineering Operations team, which sits within the broader Product, Data, and Reporting Solutions (PDRS) department. The…
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Senior Enterprise Data Engineer - (on site Los Angeles)
The American Society for the Prevention of Cruelty to Animals
Gardena, CA
…warehouse ecosystem. This role will be part of the Enterprise Data Engineering Operations team, which sits within the broader Product, Data, and Reporting Solutions (PDRS) department. The…
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Controls Engineer
Rheo Engineering
Peoria, IL
Bachelor’s degree in a technical or engineering field
Added 1 min ago
Senior Toolmaker Machinist Mentor
JAKTOOL
Cranbury, NJ
Support the development of employee independence and sound technical judgment.
Added 1 min ago
Manager | Engineering Operations
REMEDY MEDICAL PROPERTIES INC
Voorhees Township, NJ · Andover, MA · Lynbrook, NY
Serve as the primary technical contact for local engineering teams; create relationships and maintain open communication with all local teams and provide professional support as needed.
Added 1 min ago
Office Surveyor
Bechtel Corporation
Millersport, OH
…Requests (SWR), supports equipment management, and provides survey technical support to Field Engineering, Superintendents, field crews, and junior survey personnel.…
Added 1 min ago
Superintendent - Piping
Bechtel Corporation
Brownsville, TX
Works with Construction Field Engineers, Foremen, and Craft Professionals, in interpreting Engineering design documents, vendor documents, and other technical documents
Added 1 min ago
Data Management Analyst - Big Data (Remote in AZ)
Blue Cross Blue Shield Arizona
Phoenix, AZ
Assists with the implementation, optimization, and ongoing support of the Enterprise Data Warehouse (EDW), ensuring scalable architecture, data integrity, operational stability, and…
Added 1 min ago
Closures Systems Engineer
Ford Global
Long Beach, CA
…tolerances required to deliver the ambitious project scope. Engineering trade-offs are minimized by the development of solutions and innovations to minimize settling for an inferior product…
Added 1 min ago
Acquisition Specialist, Senior - EW&C
Semper Valens Solutions
Belcamp, MD
…Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA…
Added 1 min ago
FY27 Intern - Firmware Engineering Internship - Canada (16 months)
Qualcomm Canada ULC
ON, CA
Interns Group, Interns Group > Interim Engineering Intern - Systems
Added 1 min ago
New Product Engineering Manager
Costello/April Design, Inc.
Raleigh, NC
Serve as the technical expert and point of contact for manufacturing engineering issues, providing guidance and support to resolve complex problems.
Added 2 mins ago
Staff Data Platform Engineer, Health Plan Data
Helm Health
Remote, United States
…foundation on the Health Plan Platform team. This is a platform engineering role: it owns the data platform and pipelines, and the production services and engines that run on them. You will…
Added 2 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
This is a unique opportunity for a hands-on engineering leader who combines deep technical expertise in Java, Spring Boot, Python, APIs, and AI technologies with the ability to lead…
Added 2 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Mentor and grow engineers: provide technical guidance, code reviews, career coaching, and cultivate a high-performing, inclusive engineering culture
Added 3 mins ago
Senior Staff Software Engineer
Impinj
Seattle, WA
Bachelor's degree in computer science, computer engineering, or related technical field, or equivalent practical experience
Added 3 mins ago
Senior Software Engineer
Impinj
Seattle, WA
Bachelor's degree in computer science, computer engineering, or related technical field, or equivalent practical experience
Added 3 mins ago
Project Manager
CACI
Melbourne, FL · Melbourne
Coordinate multidisciplinary engineering, production, operations, supply chain, and business teams to meet technical, cost, schedule, and contractual requirements.
Added 3 mins ago
Endpoint Security Engineer III - Nessus
CACI
Springfield, VA · St. Louis, MO · Springfield · St. Louis
Bachelor's degree (Engineering, Computer Science or related field) and ten (10) years of technical experience in Cyber Security. Additional experience may be considered in lieu of a degree.
Added 3 mins ago
Training Developer
CACI
Fort Cavazos, TX · Aberdeen Proving Ground, MD · Fort Hood, TX · Fort Hood · Aberdeen Proving Ground
CACI has an opening for a highly organized and productive Training Developer in support of our US Army client, at Fort Hood, TX or Aberdeen Proving Ground, MD. If you thrive in a…
Added 3 mins ago
Strategic Client Engineer
Commvault
MN
…post sales, and product teams to drive measurable business and technical value. This role reports to the Senior Director of Sales Engineering and operates at the intersection of technical…
Added 3 mins ago
RU
Senior Customer Success Engineer
Randstad USA
Chandler, AZ
- $130,000 to $155,000 USD / year
…forecasts to prepare Field Service, Repair, Spare Parts, and technical support teams ahead of production…

ADP

WorkForce Software, Technical Account Manager

Augusta, GA, United States
Maitland, FL, United States
Livonia, MI, United States

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Job details

Experience: 5+ years prior experience in WorkForce Software Suite
Posting language: English

Original job description

WorkForce Software, an ADP company, is hiring a Technical Account Manager

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
Are you looking to be yourself in a culture values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this role you will, work closely with our enterprise customers to provide technical guidance, troubleshoot complex issues, and support the configuration, integration, and optimization of our solutions. You will serve as a trusted advisor, deeply embedded in customer environments and conversations, ensuring every client gains maximum value from the technology they rely on.

No two days are the same. You will be the primary technical point of contact responsible for managing escalations, root cause investigations on configuration, oversee customer caseload, trend analysis and advising on best practices, deployment, workflows, and integrations. You will collaborate with engineering, support, and product teams while driving technical conversations that accelerate resolution and enhance product adoption.

To thrive in this role, you bring an ability to quickly understand customer environments, maintain strong relationships, and confidently lead multivendor technical discussions. Your communication style is clear, structured, and grounded - whether you’re reviewing an issue on-the-fly, guiding a Change Management conversation or presenting in a Governance call. Your work contributions will look different from day to day. We also have a healthy dose of fun. Not only can you build a career here, but friendships that last in a company that values inclusion.

Like what you see? Apply now!

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Technical Account Manager

Ensure delivery of our technical commitments and client expectations including SLAs, open issues, integrations, and technical communications. You’ll work with our support teams to help bridge the gap to our customers.
Communicate. Establish clear channels between WorkForce, Client Engineering, and vendor partners to drive efficient technical resolution.
Client preparation. You will ensure support environments, configurations, and data workflows are ready for go live and long term scalability.
Troubleshoot. You will assist in diagnosing and resolving complex issues across cloud platforms, APIs, security protocols, and SaaS environments.
Collaborate closely with internal engineering, product, and support teams to ensure technical success while acting as a single point of accountability for escalations and risk mitigation.

TO SUCCEED IN THIS ROLE:

5+ years prior experience in WorkForce Software Suite
Experience working with enterprise customers, preferably within SaaS, technology, or consulting environments.
Excellent written and verbal communication skills, with the ability to convey complex situations in a clear, structured, and approachable way.
Strong problem-solving ability with the capacity to balance analytical thinking and creative solutions.
Knowledgeable of customer engagement practices, issue management principles, and stakeholder alignment.
Exceptional business acumen, client influence skills and relationship building capability.
Provide client oversight with operational leadership, review and inspection of ongoing in-flight change at high level
This is a hybrid role. Candidates should be located near Augusta, GA; Livonia, MI; or Maitland, FL

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

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