Jobs in the United States

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Added 4 mins ago
AS
Customer Success Specialist
Answering Service Care
Margate, FL
- $22.35 USD / hour
This role is a good fit for a sharp, curious problem-solver who enjoys working with people and uses modern tools, including CRM, data, automation, and AI, to deliver results. You will…
Added 5 mins ago
SO
Registered Nurse (RN) Team Lead - 61006653 (Greenville County)
State of South Carolina
Greenville, SC
- $77,198 USD / year
…including early detection of disease and identified health problem. Utilizes the nursing process and approved training in evaluating and accurately documenting client encounters. Ensuring…
Added 7 mins ago
SO
Community Corrections Officer 2 (Or CCO1) - Olympia
State of Washington
Lacey, WA
- $4,880 to $7,994 USD / month
Added 7 mins ago
SO
Site Manager/Hydrogeologist (Hydrogeologist 2 or 3) INTERNAL ONLY
State of Washington
Lacey, WA
- $5,642 to $8,374 USD / month
Multi-Party Collaboration and Issue Resolution - Communicates effectively with consultants, property owners, and partner agencies to exchange information, clarify site conditions, and…
Added 10 mins ago
CB
Eviction Prevention Manager
CCC Brand
Portland, OR
- $57,000 to $80,000 USD / year
…discipline, and termination of assigned personnel with support from Associate Director of Permanent Supportive Housing…
Added 13 mins ago
GD
School Culture Associate
Green Dot Public Schools
Los Angeles, CA
- $22.11 to $23.88 USD / hour
The School Culture Associate (SCA) will ensure the safety and well-being of all individuals on and around campus. This will include monitoring students on and around campus before, after,…
Added 17 mins ago
CO
Recreation Specialist (Youth Programs, Summer Camp & STEM Programs)
City Of League City
League City, TX
- $21.76 to $31.56 USD / hour
Coordinate STEM camps and educational enrichment programs designed to foster creativity, critical thinking, problem-solving, and hands-on learning experiences.
Added 20 mins ago
Manufacturing Operations Supervisor
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United States
Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
Added 32 mins ago
Retail Training & Development Specialist
Coastal States Bank
Hilton Head Island, SC
6. Coordinate and facilitate in-person professional development workshops in communication, conflict resolution, emotional intelligence, time management, problem solving, and leadership…
Added 32 mins ago
GS
Senior Clinical Research Associate / Associate Clinical Trial Manager
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Remote, United States
- $110,000 to $120,000 USD / year
We are seeking an experienced and highly collaborative Senior Clinical Research Associate / Associate Clinical Trial Manager (Sr. CRA / Associate CTM) to join our Clinical Operations team…
Added 41 mins ago
Associate Testing Specialist
Aetna Medicaid Administrators
Remote, United States
Reports progress of problem resolution to management.
Added 43 mins ago
Settlements Analyst I (Hybrid)
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…assistance to technical support staff and management in the resolution of issues that may impact timely client invoice/payment notification and/or client submission of funds to fulfill…
Added 44 mins ago
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Customer Service Associate Specialist
Ensemble
Remote, United States
- $17 to $18.65 USD / hour
The Customer Service Associate Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the…
Added 45 mins ago
Surgical First Assist Technologist Certified
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United States
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Added 49 mins ago
Purchasing Coordinator
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Austin, TX
…accurate records of shrinkage and conduct root cause analysis for problem resolution and implement policies and procedures to eliminate…
Added 50 mins ago
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Director of Operations
Crescent Hotels
Scottsdale, AZ
- $90,000 to $100,000 USD / year
Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and…
Added 57 mins ago
Charge Nurse ED Nights
Team Member Services
United States
Added 1 hour ago
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Goods Receipt & Inventory Control Specialist
United States
- $29 USD / hour
Experience with root cause analysis and discrepancy resolution.
Added 1 hour ago
CO
Manager of Web and Digital Strategy
City of Tuscaloosa
Tuscaloosa, AL
- $81,737.21 to $108,461.18 USD / year
…and technical applications; provides technical support for problem…
Added 1 hour ago
Information Technology & Systems Administrator
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Saxonburg, PA
Provide on-site technical support, troubleshooting, and resolution of hardware, software, server, and network issues
Added 1 hour ago
SR Floor Supervisor
LOGISTICS INSIGHT CORP.
LINC-ANKENY, IA
Coordinate inbound and outbound flow; partner with other shifts for clean handoffs and quick issue resolution.
Added 1 hour ago
Revenue Auditor (8356)
Twenty-Nine Palms Band of Mission Indians
Coachella, CA
Reviews all offsetting variances that require investigation, research and problem solving based on approved policies and procedures.
Added 1 hour ago
Relationship Banker I - Orange Beach Blvd. Branch - Orange Beach AL
Regions Bank
Orange Beach, AL
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 1 hour ago
Compliance Administrator - Community Lending
Regions Bank
Birmingham, AL
Focuses on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes
Added 1 hour ago
Relationship Banker I - Hwy 280 Branch
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…information changes, PIN reset requests, reordering checks, and basic problem…

ADP

Sr. Manager - Benefits Operations

Parsippany, NJ, United States

$99,600 to $185,800 USD / year

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Job details

Pay: $99,600 to $185,800 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

ADP is hiring a Sr. Manager, Benefits Operations.

In this role, you will lead a team of Benefits Operations associates who are responsible for ensuring the successful development, processing and transmission of benefits enrollment and eligibility data files. Given the criticality of this function, your team will need to establish strong partnerships to ensure a high level of client satisfaction.

The nature of what you do every day will not change – your #1 goal is to ensure data is transformed for clients’ vendors as required for successful benefits administration. In addition, your team will provide support for business migration needs between tools, protocols, and standards set by ADP Product Development and the Global Security Organization.

To thrive in this role, you will need to set strong goals and challenge your team to achieve them. Over the phone and in writing, your communication style is clear and easy for your team and clients to understand and take action on. As a result, your client satisfaction scores make you proud. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO:

Be a Leader: You will provide overall direction, prioritize critical issues, establish strong partnerships and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's scope, priorities, responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other internal teams to understand the broader business and use that knowledge as you make recommendations and/or decisions.

Mentor and Train. You will ensure that your team knows what’s expected of them, while helping to remove obstacles and provide opportunities to grow each team members’ strengths. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support. You will work with your team directly to impact engagement and drive results.

Support our Clients. You will represent ADP in engaging with clients both in the day to day as well as to address escalated issues, obstacles or complex requests. You will inspect process, output, and timeframes while ensuring that action plans are in place, and results are being monitored and communicated. You’ll partner with counterparts in other ADP product areas to provide coordinated service to clients and to participate in the decision making process in regard to how to best resolve client support issues and create best practices.

Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You have a pulse on what is going on with the team and clients and are forward thinking as you recommend and launch initiatives that will create opportunities to automate and/or streamline work.

TO SUCCEED IN THIS ROLE:

Eight to ten years of related implementation, account management, or operational experience with benefits, human resources information system and/or system implementation.
Ability to manage client service of high complexity with multiple applications.
Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:

Prior experience with data transformation Extract, Transform, and Load (ETL) tools.
Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
Management skills with supervision and HR related skills.
Ability to manage client service of high complexity with multiple applications.
Ability to identify, diagnose and resolve issues affecting Benefits Operations.
Ability to develop and maintain effective working relationships.
Ability to coordinate the work of others to accomplish general objectives.
Ability to manage both time and client conflict resolution.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $99,600.00 - USD $185,800.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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