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Added 1 min ago
Warehouse Associate I
CORE & MAIN LP
Buford, GA
…such as those involved with inventory management and order processing? Are you someone who prides themselves on delivering great customer service? Are you able to work around loud noises…
Added 1 min ago
Analyst, Middle Office
T. Rowe Price
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…activity, including notice management, reconciliations, transaction processing, client servicing, and workflow…
Added 1 min ago
Healthcare Claims Financial Specialist- Contract to Hire
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Associate degree or equivalent combination of education and experience.
Added 1 min ago
Seasonal Associate - Famous Footwear
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As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 2 mins ago
Postdoctoral Associate
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…handling (i.v., i.p. injections), Mouse dissection & tissue processing, Flow Cytometry. Preferred but can be learned: PCR, RT-PCR, viral plaque assays, scRNAseq, in-vitro cell culture…
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Postdoctoral Associate
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…handling (i.v., i.p. injections), Mouse dissection & tissue processing, Flow Cytometry. Preferred but can be learned: PCR, RT-PCR, viral plaque assays, scRNAseq, in-vitro cell culture…
Added 4 mins ago
Inside Account Manager - O'Neal Steel / Little Rock, AR
O'Neal Steel LLC
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Education: Associate or Bachelor Degree in Business, Administration, or pursuing such a degree. Non-degree candidates with extensive insides sales or outside sales experience (3 or more…
Added 5 mins ago
LS
CNA The Residence at Melrose Station
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- $21 to $23 USD / hour
Resident Care Associate shall provide for the needs of the elders, including personal care, therapeutic programming, safety and emotional support in a manner that supports the dignity,…
Added 5 mins ago
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Production Technician Propulsion
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Proficient with computer use (standard browser, word processing applications)
Added 5 mins ago
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Project Management Engineering Technician
Insight Global
Homewood, AL
- From $45 USD / hour
Associate's OR Bachelor's from an accredited institution in Engineering OR related
Added 5 mins ago
A
Mandarin Speaking R&D Lab Technician
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Maple Grove, MN
- $28 to $40 USD / hour
Strong mechanical aptitude and comfort working directly with laboratory and processing equipment.
Added 5 mins ago
A
R&d Lab Technician
Actalent
Maple Grove, MN
- $28 to $40 USD / hour
Strong mechanical aptitude and comfort working directly with laboratory and processing equipment.
Added 5 mins ago
EI
Retail Sales Associate
EZPAWN Illinois, Inc.
Summit Argo, IL
- $15 to $18 USD / hour
We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater…
Added 5 mins ago
EI
Retail Sales Associate
EZPAWN Illinois, Inc.
Chicago, IL
- $17.05 to $18 USD / hour
We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater…
Added 6 mins ago
EB
Weekend Mental Health Therapist (Part-Time)
Embark Behavioral Health
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- $40 to $50 USD / hour
- Part-time
…therapy to create a holistic approach that supports clients in processing emotions, strengthening relationships, and developing effective coping strategies. End each day by documenting…
Added 6 mins ago
HB
Client Relationship Professional - Part Time
H&R Block
Remote, United States
- $16.06 to $24.09 USD / hour
- Part-time
…client service engagement, uploading tax documents, payment processing, and filing; ensure a great client experience and support the client throughout the…
Added 8 mins ago
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Banking Services Operations Associate III - Non Real Estate Collateral Management
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- $18.68 to $31.14 USD / hour
Check processing to include data input, reconcilement and daily general ledger to ensure accuracy of activities.
Added 8 mins ago
D
Warehouse Associate
Domino's
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- $22.55 USD / hour
The Warehouse Associate performs the loading and unloading of delivery trucks and moves and stores materials/products. Responsibilities include receiving incoming products and checking for…
Added 8 mins ago
TC
Server
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- $16.9 USD / hour
Experience with payment processing and basic math skills
Added 8 mins ago
Personal Banker in Inner-Loop Houston
B10 Wells Fargo Bank, N. A.
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Added 8 mins ago
Personal Banker TRUCKEE
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Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will build relationships with customers by supporting everyday…
Added 8 mins ago
Personal Banker Minot Southgate Crossing
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Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will build relationships with customers by supporting everyday…
Added 9 mins ago
Payroll Specialist
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High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate…
Added 10 mins ago
Accounts Payable Specialist
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…our Finance team. In this role, you will be responsible for processing vendor invoices, ensuring timely and accurate payments, maintaining financial records, and resolving billing…
Added 10 mins ago
Manufacturing Associate 1
Hyperion Materials & Technologies
Columbus, OH
The Manufacturing Associate I is responsible for safely operating a variety of manufacturing equipment to produce super-abrasive and related products while meeting quality, productivity,…

ADP

Payroll Specialist

Tempe, AZ, United States

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Job details

Experience: Minimum 2 years of payroll processing experience.
Posting language: English

Original job description

ADP is hiring a Payroll Support Representative -- Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.

Client Facing with Assigned Non-Comp Payroll Client Base
Works in an inbound phone support model
Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR - Benefit Questions
Supports Payroll Processing Questions and Issues
Conducts Initial Issue Troubleshooting
Works with internal teams to resolve complex issues

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
Assists and supports Clients with Payroll processing questions and issues.
Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.

Completes complex projects including:

Calculation updates, special reports, tax amendments, company setup, troubleshooting
PTO, OT, Double Time, etc. researches historical data for adjustments needed
Researches Benefit Accruals recalculates and imports corrections.

Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
Performs other related duties as assigned.
Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Functional Responsibility:

Provides WFN/AutoPay Payroll Technology Support
Supports General PR, HR - Benefit Questions
Supports Payroll Processing Questions and Issues

Typical Assignments:

Typically will focus on smaller and/or less complex clients.
Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.

Decision Making/Judgment:

Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members

Contact (Internal - External):

Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
External: ADP Client Contact

QUALIFICATIONS REQUIRED:

Education:

Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).

Experience:

Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications:

WFN ( Portal)
PR Module, HR Module, TA Module
Wage Garnishments
Tax Registration
Total Tax Plus
ADP Reporting
GLI

ADP Tools

SharePoint
AutoPay Mainframe
LUMIN
All internal tools to support the offering

Exposure to additional offerings:

Comp Benefits, Comp HR
COBRA
FSA
401k

Preference will be given to candidates who have the following:

High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
Basic knowledge of payroll tax principles and wage and hour laws.
Strong verbal and written communication skills.
Ability to analyze and resolve problems through effective customer interface and communication.
Must be able to work under time constraints to ensure that deadlines are met.
Excellent Professional Customer Service Skills.
Strong Organizational Skills.
Strong Process and documentation skills.
Strong Research Skills.
Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

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