Jobs in the United States

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Added 1 min ago
UO
2027 CSF Costume Shop Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…Colorado Boulder, encourages applications for the Costume Shop Manager position for the 2027 CSF Season! This position will support the success of the Colorado Shakespeare…
Added 1 min ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
Initiate the development and implementation, with consultation from UCB Utility & Energy Services staff, of resource conservation programs for HFS.
Added 1 min ago
UO
Roe Green Theatre Venue Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The University of Colorado encourages applications for the Roe Green Theatre Venue Manager. This position will be supervised by the Colorado Shakespeare Festival and the Department of…
Added 1 min ago
UO
Roe Green Theatre Venue Technician
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Roe Green Venue Technician works under the Venue Manager, providing technical support in the access and operation of theatrical equipment in the venue. The Venue Technician will assist…
Added 6 mins ago
Clinical Pharmacy Manager
HCA Healthcare
Dickson, TN
The Pharmacy Clinical Manager implements and oversees Pharmacy clinical programs and corporate/division initiatives by conducting utilization and cost analyses and coordinating drug…
Added 6 mins ago
Same Day Surgery Nurse Manager
HCA Healthcare
Hermitage, TN
…hours impacting our communities. As a Same Day Surgery Nurse Manager with TriStar Summit Medical Center, you can be a manager in an organization that is devoted to…
Added 6 mins ago
K
Nuclear Quality Engineer-Kiewit Nuclear Solutions-Multiple Locations
Kiewit
Oak Ridge, TN
- $112,000 to $117,000 USD / year
…a Quality Engineer, you will report directly to the Quality Manager, and will administer the Project Quality Plan. In this role, you will be responsible for assuring that the quality…
Added 6 mins ago
Registered Nurse - Chief Nurse
Veterans Affairs, Veterans Health Administration
Franklin, TN
Added 6 mins ago
Licensed Practical Nurse - Primary Care (Knoxville, TN)
Veterans Affairs, Veterans Health Administration
Knoxville, TN
Added 6 mins ago
Fleet Maintenance Manager
Republic Services
Memphis, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 6 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Nashville, TN
…internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer…
Added 6 mins ago
Associate Counsel
HCA Healthcare
Nashville, TN
…communities. As an Associate Counsel with Parallon, you can be a manager in an organization that is devoted to…
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Specialty Representative/ Senior Specialty Representative – Bone Health - Nashville, TN (Overlay)
Amgen
Nashville, TN
…strategy and promoting Amgen products as led by the District…
Added 6 mins ago
Regional Manager/Director
Bell Partners
Nashville, TN
The Regional Manager is responsible for the financial performance and success of a portfolio of apartment communities in a given geographic area. Along with hiring, training, supervising,…
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 6 mins ago
Rehab Services Manager
HCA Healthcare
Nashville, TN
Are you ready to manage in a new era as a Rehab Services Manager where building a healthier tomorrow is more than a job? Our TriStar Skyline Medical Center team is committed to partnership,…
Added 6 mins ago
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Create, update, test, and maintain IBM ALC programs.
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…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
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Regional Director Facilities Management-West
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…Facilities Management-West with Surgery Ventures, you can be a manager in an organization that is devoted to…
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Recruiter Team V
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…come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three…
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…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
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Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
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As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 6 mins ago
Assistant Store Manager, Jewelry
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Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Pasadena, CA
Added 6 mins ago
Assistant Store Manager, Jewelry
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Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - San Francisco, CA
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Provides timely feedback to Manager or Team Lead, ensuring timely issue escalation

ADP

Manager, Implementation Small Business Services

Alpharetta, GA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ADP Small Business Services is hiring an Implementation Team Manager.

Are you passionate about developing high-performing teams and creating exceptional client experiences?
Do you enjoy coaching associates, managing complex implementation work, and helping organizations achieve operational excellence?
Are you looking for an opportunity where you can combine leadership, client service, and operational expertise to make a meaningful impact?

If so, this may be the opportunity you've been searching for.

As an Implementation Team Manager , you will lead a team of implementation professionals responsible for delivering outstanding client experiences throughout the implementation journey. You will partner closely with leadership to drive operational excellence, support business objectives, develop talent, and ensure successful client outcomes.

In this role, you'll leverage your leadership, project management, and client service expertise to guide daily operations, remove obstacles, manage escalations, and create an environment where associates can thrive. Success requires strong communication skills, operational discipline, coaching capabilities, and a passion for developing people and delivering exceptional service.

What You'll Do

Here's what you can expect on a typical day:

Team Leadership & Talent Development

Lead, motivate, and develop a team of implementation professionals focused on delivering exceptional client outcomes.
Establish clear performance expectations and accountability measures aligned to business objectives.
Coach associates through performance management, career development, and ongoing feedback.
Conduct performance reviews, create development plans, and support succession planning efforts.
Identify skill gaps and partner with leadership to coordinate training and development opportunities.
Foster a culture of collaboration, engagement, accountability, and continuous improvement.

Operational Excellence & Service Delivery

Lead daily team operations to ensure work is completed accurately, efficiently, and within established service-level commitments.
Manage workloads, priorities, and resources to support business objectives and client needs.
Monitor productivity, quality, and performance metrics to ensure organizational standards are achieved.
Oversee the consistent execution of standard workflows, processes, and best practices.
Ensure successful delivery during high-volume and critical business periods.

Client Experience & Escalation Management

Serve as a trusted leader and escalation point for complex client and operational issues.
Partner with associates, clients, and internal stakeholders to identify solutions and drive successful outcomes.
Balance business needs and client expectations while maintaining a focus on service excellence.
Build strong relationships with internal partners to ensure a seamless client experience.

Strategic Partnership & Business Support

Serve as a consultant and business partner to leaders and teams across ADP.
Collaborate with peers and stakeholders to identify and implement operational improvements.
Participate in strategic initiatives, task forces, and cross-functional projects that support organizational goals.
Contribute to the execution of business unit strategies and operational priorities.
Support change management initiatives and drive adoption of new processes, programs, and technologies.

Performance & Workforce Management

Analyze team performance, productivity, and operational trends to identify opportunities for improvement.
Prepare and communicate performance reports and business insights to leadership.
Assist with workforce planning activities, including scheduling, resource allocation, and succession planning.
Support budget management and resource optimization efforts as needed.
Drive accountability for key business metrics and performance outcomes.

Leadership Continuity

Act as a backup to the Director by providing leadership, guidance, and decision-making support in their absence.
Support organizational priorities and ensure continuity of operations during periods of change or transition.
Partner with leadership to implement strategic initiatives and achieve business objectives.

TO SUCCEED IN THIS ROLE:

Required Qualifications

5+ years of client service, implementation, project management, or related experience.
3+ years of leadership experience with demonstrated success leading teams and developing talent.
Experience managing operational workflows, performance metrics, and service delivery results.
Proven ability to coach, develop, and motivate associates.
Strong problem-solving, decision-making, and conflict-resolution skills.
Experience managing escalated client or operational issues.
Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment.
Excellent communication and relationship-management abilities.
Demonstrated ability to build partnerships across multiple teams and functions.

A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.

Other acceptable experiences could include:

Equivalent professional experience in Client Services, Implementation, Operations, Project Management, Customer Success, Business Operations, or a related field.
Military experience. We recognize and appreciate the leadership, accountability, problem-solving, adaptability, and teamwork skills developed through military service and welcome those experiences in our organization.

BONUS POINTS FOR THESE:

Experience leading implementation, client service, payroll, HCM, benefits, or retirement services teams.
Prior leadership development or formal management training.
Experience supporting workforce management, resource planning, or succession planning efforts.
Advanced degree such as an MBA or related graduate education.
CPP, FPC, or other relevant industry certifications.
Strong knowledge of ADP products, services, policies, and operational processes.
Experience leading organizational change initiatives and process improvement efforts.
Strong Microsoft Office and business technology proficiency.

You'll Love Working Here Because You Can:

Lead Great People. Develop and mentor talented associates while helping them achieve their professional goals.
Drive Client Success. Play a critical role in delivering exceptional implementation experiences and business outcomes.
Make an Impact. Influence operational performance, team effectiveness, and client satisfaction.
Grow Your Career. Build leadership capabilities and prepare for future advancement opportunities.
Collaborate Across ADP. Partner with leaders and teams throughout the organization to solve complex challenges.
Join a culture that values inclusion, collaboration, innovation, and continuous growth.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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