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Added 4 mins ago
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Assistant Manager (Part Time)
Tilly's
Algonquin, IL
- Part-time
As an Assistant Manager, you will work with the Store Management Team to ensure that each Customer receives an amazing Tillys Experience. It starts with modeling exemplary service and…
Added 4 mins ago
CH
District Support Pharmacist
CVS Health
Snohomish, WA
- $65 to $81 USD / hour
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 4 mins ago
CH
District Support Pharmacist Part Time
CVS Health
Clearwater, FL
- $60 to $76 USD / hour
- Part-time
…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…
Added 4 mins ago
CH
Pharmacy Intern
CVS Health
La Mirada, CA
- $20.1 USD / hour
…opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the…
Added 6 mins ago
Project Superintendent I
SUNSHINE ENTERPRISE USA LLC
Charlotte, NC
Track field budgets and cost awareness, and report scope changes to the Project Manager.
Added 8 mins ago
CE
Seasonal Sales Associate
Claires Essentials LLC
Beavercreek, OH
- $11 to $11.5 USD / hour
· Actively participate in promotions, loyalty programs, and sales-driving initiatives.
Added 12 mins ago
Assistant Plant Manager (Production Manager)
BHJ USA LLC
Hartwell, GA
Under the direction of the Plant Manager, is responsible for managing production supervisors while maintaining production schedules for all customers. Oversees all aspects of production…
Added 12 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
…work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our…
Added 12 mins ago
Business Development Manager, Digital Power
Siemens
Peachtree Corners, GA
Position Title: Business Development Manager - Certified Provider Program (Digital Power)
Added 12 mins ago
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.com Systems Operator S4
Walmart
LITHIA SPRINGS, GA
- $24.6 to $28.1 USD / hour
…user issues hardware and software report issues and status to manager leader or customer throughout the troubleshooting process Install monitor maintain and repair system hardware software…
Added 12 mins ago
Registered Nurse Emergency Room
HCA Healthcare
Dublin, GA
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added 12 mins ago
Safety & Health Spec/Advisor - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…Program. Develops and conducts employee safety and health training programs. Conducts detailed site safety and health inspections. Manages project security contracts, programs and policies.…
Added 12 mins ago
Safety & Health Administrator - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA
Lead and support all safety related processes and programs as requested
Added 12 mins ago
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Construction Quality Control Manager (QCM) - Albany, GA
Aerotek
Warner Robins, GA
- $50 to $60 USD / hour
We are seeking an experienced Construction Quality Control Manager (QCM) to support a large federal military construction project in Albany, GA. The project is approximately 20% complete…
Added 12 mins ago
Diesel Technician C
Republic Services
Cumming, GA
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 12 mins ago
Physical Therapist
Select Medical
Kennesaw, GA
Start Strong : Our mentorship and orientation programs ensure a successful transition
Added 12 mins ago
Account Manager
Taylor
Duluth, GA
Your Opportunity: Taylor Visual Impressions, a Taylor Corporation Company, is seeking an Account Manager to join the team in Duluth, GA! In this role, you will coordinate internal…
Added 12 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Marietta, GA
Amgen
Alpharetta, GA
…strategy and promoting Amgen products as led by the District…
Added 12 mins ago
Manager, Implementation Small Business Services
ADP
Alpharetta, GA
ADP Small Business Services is hiring an Implementation Team Manager.
Added 12 mins ago
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Retail Shortage Control - Part Time
Burlington
AUGUSTA, GA
- $13 USD / hour
- Part-time
Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst…
Added 12 mins ago
Supply Chain Lead Finance Specialist
GE Vernova
Atlanta, GA
Analyze BWRX BOMs to understand the tariff impact and report to Commercial Leader and Project Manager
Added 12 mins ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
…Additionally, this position will work closely with the DER manager to align the DERMS and DER communications capabilities with customer programs and…
Added 12 mins ago
Talent Management Manager - Performance Management
Graphic Packaging International, LLC
Atlanta, GA
…to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company…
Added 12 mins ago
Deals Accelerated Solutions IT Manager
PwC
Atlanta, GA
As a Deals Accelerated Solutions IT Manager you will lead client service work focused on IT cost and value management within our Advisory practice, helping shape technology approaches that…
Added 12 mins ago
Product Owner, Digital Self-Service Products
Delta Air Lines, Inc.
Atlanta, GA
Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position

ADP

Manager, Implementation Small Business Services

Alpharetta, GA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ADP Small Business Services is hiring an Implementation Team Manager.

Are you passionate about developing high-performing teams and creating exceptional client experiences?
Do you enjoy coaching associates, managing complex implementation work, and helping organizations achieve operational excellence?
Are you looking for an opportunity where you can combine leadership, client service, and operational expertise to make a meaningful impact?

If so, this may be the opportunity you've been searching for.

As an Implementation Team Manager , you will lead a team of implementation professionals responsible for delivering outstanding client experiences throughout the implementation journey. You will partner closely with leadership to drive operational excellence, support business objectives, develop talent, and ensure successful client outcomes.

In this role, you'll leverage your leadership, project management, and client service expertise to guide daily operations, remove obstacles, manage escalations, and create an environment where associates can thrive. Success requires strong communication skills, operational discipline, coaching capabilities, and a passion for developing people and delivering exceptional service.

What You'll Do

Here's what you can expect on a typical day:

Team Leadership & Talent Development

Lead, motivate, and develop a team of implementation professionals focused on delivering exceptional client outcomes.
Establish clear performance expectations and accountability measures aligned to business objectives.
Coach associates through performance management, career development, and ongoing feedback.
Conduct performance reviews, create development plans, and support succession planning efforts.
Identify skill gaps and partner with leadership to coordinate training and development opportunities.
Foster a culture of collaboration, engagement, accountability, and continuous improvement.

Operational Excellence & Service Delivery

Lead daily team operations to ensure work is completed accurately, efficiently, and within established service-level commitments.
Manage workloads, priorities, and resources to support business objectives and client needs.
Monitor productivity, quality, and performance metrics to ensure organizational standards are achieved.
Oversee the consistent execution of standard workflows, processes, and best practices.
Ensure successful delivery during high-volume and critical business periods.

Client Experience & Escalation Management

Serve as a trusted leader and escalation point for complex client and operational issues.
Partner with associates, clients, and internal stakeholders to identify solutions and drive successful outcomes.
Balance business needs and client expectations while maintaining a focus on service excellence.
Build strong relationships with internal partners to ensure a seamless client experience.

Strategic Partnership & Business Support

Serve as a consultant and business partner to leaders and teams across ADP.
Collaborate with peers and stakeholders to identify and implement operational improvements.
Participate in strategic initiatives, task forces, and cross-functional projects that support organizational goals.
Contribute to the execution of business unit strategies and operational priorities.
Support change management initiatives and drive adoption of new processes, programs, and technologies.

Performance & Workforce Management

Analyze team performance, productivity, and operational trends to identify opportunities for improvement.
Prepare and communicate performance reports and business insights to leadership.
Assist with workforce planning activities, including scheduling, resource allocation, and succession planning.
Support budget management and resource optimization efforts as needed.
Drive accountability for key business metrics and performance outcomes.

Leadership Continuity

Act as a backup to the Director by providing leadership, guidance, and decision-making support in their absence.
Support organizational priorities and ensure continuity of operations during periods of change or transition.
Partner with leadership to implement strategic initiatives and achieve business objectives.

TO SUCCEED IN THIS ROLE:

Required Qualifications

5+ years of client service, implementation, project management, or related experience.
3+ years of leadership experience with demonstrated success leading teams and developing talent.
Experience managing operational workflows, performance metrics, and service delivery results.
Proven ability to coach, develop, and motivate associates.
Strong problem-solving, decision-making, and conflict-resolution skills.
Experience managing escalated client or operational issues.
Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment.
Excellent communication and relationship-management abilities.
Demonstrated ability to build partnerships across multiple teams and functions.

A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.

Other acceptable experiences could include:

Equivalent professional experience in Client Services, Implementation, Operations, Project Management, Customer Success, Business Operations, or a related field.
Military experience. We recognize and appreciate the leadership, accountability, problem-solving, adaptability, and teamwork skills developed through military service and welcome those experiences in our organization.

BONUS POINTS FOR THESE:

Experience leading implementation, client service, payroll, HCM, benefits, or retirement services teams.
Prior leadership development or formal management training.
Experience supporting workforce management, resource planning, or succession planning efforts.
Advanced degree such as an MBA or related graduate education.
CPP, FPC, or other relevant industry certifications.
Strong knowledge of ADP products, services, policies, and operational processes.
Experience leading organizational change initiatives and process improvement efforts.
Strong Microsoft Office and business technology proficiency.

You'll Love Working Here Because You Can:

Lead Great People. Develop and mentor talented associates while helping them achieve their professional goals.
Drive Client Success. Play a critical role in delivering exceptional implementation experiences and business outcomes.
Make an Impact. Influence operational performance, team effectiveness, and client satisfaction.
Grow Your Career. Build leadership capabilities and prepare for future advancement opportunities.
Collaborate Across ADP. Partner with leaders and teams throughout the organization to solve complex challenges.
Join a culture that values inclusion, collaboration, innovation, and continuous growth.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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