Jobs in the United States

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Added 10 mins ago
Senior Software Developer
Altamira Technology Corporation
Fort Eisenhower, GA
Altamira Technologies Corporation is seeking a Senior Software Developer to join our team in support of mission-critical programs. The ideal candidate will have a strong software…
Added 10 mins ago
Account Manager
Taylor
Duluth, GA
Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
Added 11 mins ago
Manager, Implementation Small Business Services
ADP
Alpharetta, GA
Added 11 mins ago
Senior Manager, Application & Machine Learning Engineer - Fuelight
The Coca-Cola Company
Atlanta, GA
…trade, and commercial investment decisions through advanced analytics, machine learning, scenario planning, and AI-enabled decision support. Fuelight is designed as an always-on, globally…
Added 11 mins ago
Senior Data Engineer - Streaming
The Coca-Cola Company
Atlanta, GA
Build a reusable streaming architecture playbook for the enterprise, with a strong focus on Kappa-style patterns, event-driven processing, and near-real-time analytics on Fabric.
Added 11 mins ago
Senior Director, Scientific & Regulatory Affairs: Advocacy Strategy
The Coca-Cola Company
Atlanta, GA
Lead the development of robust monitoring, analytics, and intelligence processes that support evidence-based advocacy strategies, stakeholder engagement, and enterprise decision-making.
Added 11 mins ago
Director, Architect, Data & Analytics
The Coca-Cola Company
Atlanta, GA
…thought leader in architecture and engineering strategy for data, analytics, data science and AI capabilities supporting the North America Operating…
Added 11 mins ago
Senior Director, Franchise Commercial Execution
The Coca-Cola Company
Atlanta, GA
…deliver at scale. Strengthen data, insights, technology, and analytics in planning and decision-making, and build cross-functional alignment and…
Added 11 mins ago
Senior Manager, AI & Analytics Engineering
The Coca-Cola Company
Atlanta, GA
The Senior Manager, AI & Analytics Engineering will be a hands-on technical leader who turns high-value business and analytical problems into production agents and analytical solutions. The…
Added 11 mins ago
Mgr, Business Engagement
Southern Company
Atlanta, GA
…tactical support to maximize the value that internal data, analytics, and AI solutions can provide Georgia Power Customer (GPC) Experience (CX). Specifically, this role will lead the…
Added 11 mins ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
Project Coordinator – DER Software, Analytics, and Product Enablement
Added 11 mins ago
Talent Management Manager - Performance Management
Graphic Packaging International, LLC
Atlanta, GA
Leverage technology, analytics, and AI to simplify processes and reduce administrative burden.
Added 11 mins ago
Product Owner, Digital Self-Service Products
Delta Air Lines, Inc.
Atlanta, GA
…feedback, reviewing customer sessions, defect logs, and web analytics…
Added 11 mins ago
Principal Supplier Strategist / Small Business Advocate
Leidos
Atlanta, GA
Experience with Costpoint, supplier analytics, dashboards, or supply base risk assessments.
Added 11 mins ago
Cloud Infrastructure Architect
Deloitte
Atlanta, GA
…relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and…
Added 11 mins ago
Business Analyst III or Senior
Southern Company
Atlanta, GA
Bachelor’s degree in business, Data Analytics, Technology or a related field / equivalent work experience.
Added 11 mins ago
EG
Program Manager
Eliassen Group
Atlanta, GA
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 11 mins ago
EG
Databricks Data Engineer
Eliassen Group
Atlanta, GA
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 12 mins ago
UG
Manager, Coding - Remote
UnitedHealth Group
Camden, TN
- $72,800 to $130,000 USD / year
Uses analytics, benchmarking, and reporting to identify trends, risks, and opportunities and to make data-driven business recommendations
Added 21 mins ago
HW
6121 - Sales Help
Hat World Inc.
Camarillo, CA
- $16.9 USD / hour
…criminal record information, and demographic data used for analytics and…
Added 21 mins ago
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6382 - Assistant Store Manager PT
Hat World Inc.
Myrtle Beach, SC
- $13 to $15 USD / hour
Added 21 mins ago
8044 - Seasonal Sales Help
Hat World Inc.
Wellington, FL
…criminal record information, and demographic data used for analytics and…
Added 21 mins ago
8035 - Assistant Store Manager PT
Hat World Inc.
Kennesaw, GA
Added 30 mins ago
Home Health Clinical Manager - Registered Nurse
VISITING NURSE ASSOCIATION OF THE WABASH VALLEY INC
Terre Haute, IN
Data Analytics & Regulatory Compliance: Monitor and analyze clinical KPIs, productivity, utilization, and performance trends. Ensure regulatory compliance, survey readiness, clinical…
Added 30 mins ago
Payroll Manager
CHS Inc.
Inver Grove Heights, MN
Use data, analytics and reporting to identify opportunities for process optimization, operational excellence, and enhanced service delivery.

ADP

Manager, Implementation Small Business Services

Alpharetta, GA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

ADP Small Business Services is hiring an Implementation Team Manager.

Are you passionate about developing high-performing teams and creating exceptional client experiences?
Do you enjoy coaching associates, managing complex implementation work, and helping organizations achieve operational excellence?
Are you looking for an opportunity where you can combine leadership, client service, and operational expertise to make a meaningful impact?

If so, this may be the opportunity you've been searching for.

As an Implementation Team Manager , you will lead a team of implementation professionals responsible for delivering outstanding client experiences throughout the implementation journey. You will partner closely with leadership to drive operational excellence, support business objectives, develop talent, and ensure successful client outcomes.

In this role, you'll leverage your leadership, project management, and client service expertise to guide daily operations, remove obstacles, manage escalations, and create an environment where associates can thrive. Success requires strong communication skills, operational discipline, coaching capabilities, and a passion for developing people and delivering exceptional service.

What You'll Do

Here's what you can expect on a typical day:

Team Leadership & Talent Development

Lead, motivate, and develop a team of implementation professionals focused on delivering exceptional client outcomes.
Establish clear performance expectations and accountability measures aligned to business objectives.
Coach associates through performance management, career development, and ongoing feedback.
Conduct performance reviews, create development plans, and support succession planning efforts.
Identify skill gaps and partner with leadership to coordinate training and development opportunities.
Foster a culture of collaboration, engagement, accountability, and continuous improvement.

Operational Excellence & Service Delivery

Lead daily team operations to ensure work is completed accurately, efficiently, and within established service-level commitments.
Manage workloads, priorities, and resources to support business objectives and client needs.
Monitor productivity, quality, and performance metrics to ensure organizational standards are achieved.
Oversee the consistent execution of standard workflows, processes, and best practices.
Ensure successful delivery during high-volume and critical business periods.

Client Experience & Escalation Management

Serve as a trusted leader and escalation point for complex client and operational issues.
Partner with associates, clients, and internal stakeholders to identify solutions and drive successful outcomes.
Balance business needs and client expectations while maintaining a focus on service excellence.
Build strong relationships with internal partners to ensure a seamless client experience.

Strategic Partnership & Business Support

Serve as a consultant and business partner to leaders and teams across ADP.
Collaborate with peers and stakeholders to identify and implement operational improvements.
Participate in strategic initiatives, task forces, and cross-functional projects that support organizational goals.
Contribute to the execution of business unit strategies and operational priorities.
Support change management initiatives and drive adoption of new processes, programs, and technologies.

Performance & Workforce Management

Analyze team performance, productivity, and operational trends to identify opportunities for improvement.
Prepare and communicate performance reports and business insights to leadership.
Assist with workforce planning activities, including scheduling, resource allocation, and succession planning.
Support budget management and resource optimization efforts as needed.
Drive accountability for key business metrics and performance outcomes.

Leadership Continuity

Act as a backup to the Director by providing leadership, guidance, and decision-making support in their absence.
Support organizational priorities and ensure continuity of operations during periods of change or transition.
Partner with leadership to implement strategic initiatives and achieve business objectives.

TO SUCCEED IN THIS ROLE:

Required Qualifications

5+ years of client service, implementation, project management, or related experience.
3+ years of leadership experience with demonstrated success leading teams and developing talent.
Experience managing operational workflows, performance metrics, and service delivery results.
Proven ability to coach, develop, and motivate associates.
Strong problem-solving, decision-making, and conflict-resolution skills.
Experience managing escalated client or operational issues.
Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment.
Excellent communication and relationship-management abilities.
Demonstrated ability to build partnerships across multiple teams and functions.

A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.

Other acceptable experiences could include:

Equivalent professional experience in Client Services, Implementation, Operations, Project Management, Customer Success, Business Operations, or a related field.
Military experience. We recognize and appreciate the leadership, accountability, problem-solving, adaptability, and teamwork skills developed through military service and welcome those experiences in our organization.

BONUS POINTS FOR THESE:

Experience leading implementation, client service, payroll, HCM, benefits, or retirement services teams.
Prior leadership development or formal management training.
Experience supporting workforce management, resource planning, or succession planning efforts.
Advanced degree such as an MBA or related graduate education.
CPP, FPC, or other relevant industry certifications.
Strong knowledge of ADP products, services, policies, and operational processes.
Experience leading organizational change initiatives and process improvement efforts.
Strong Microsoft Office and business technology proficiency.

You'll Love Working Here Because You Can:

Lead Great People. Develop and mentor talented associates while helping them achieve their professional goals.
Drive Client Success. Play a critical role in delivering exceptional implementation experiences and business outcomes.
Make an Impact. Influence operational performance, team effectiveness, and client satisfaction.
Grow Your Career. Build leadership capabilities and prepare for future advancement opportunities.
Collaborate Across ADP. Partner with leaders and teams throughout the organization to solve complex challenges.
Join a culture that values inclusion, collaboration, innovation, and continuous growth.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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