Jobs in the United States

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Added 2 mins ago
GM
Maintenance Supervisor - Floating Team
Greystar Management Services, LLC
Charlotte, NC
- $32 to $34 USD / hour
Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager’s…
Added 18 mins ago
Solutions Architect Manager
The Home Depot
Atlanta, GA
The Solutions Architect Manager helps design, implement, and optimize solutions for data collection and analytics. The role combines technical expertise, customer communication, and…
Added 19 mins ago
SE
Optical Associate, Certified (ABO) – Sam’s Club - PT
Sam's East, Inc.
Katy, TX
- $23 to $31 USD / hour
Added 46 mins ago
Case Manager, Registered Nurse (Remote, Massachusetts)
CVS Health
Remote, United States
As a case manager, you will coordinate and facilitate comprehensive care for individuals by assessing their needs, developing personalized care plans, and coordinating services across…
Added 46 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 46 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
This position reports to the Senior Manager, Information Security. This role is hybrid and is based in North Andover, Massachusetts.
Added 46 mins ago
Project Manager- Interoperability
CGI Technologies and Solutions, Inc.
Canton, MA
The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end to end delivery of enterprise…
Added 46 mins ago
Assistant/Associate Director, Schools & Programs
Boston College
Chestnut Hill, MA
Reporting to the Director of Development, the Assistant/Associate Director (AD) will serve as a project manager and content expert to advance key philanthropic priorities across the…
Added 47 mins ago
Data Entry Pharmacy Technician Mail Order
Beth Israel Lahey Health
Westwood, MA
Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
Added 47 mins ago
Data Entry Pharmacy Technician Mail Order
Beth Israel Lahey Health
Westwood, MA
Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs.
Added 47 mins ago
Arborist Sales Representative
The Davey Tree Expert Company
Needham, MA
Develop and update annual plant health care programs.
Added 47 mins ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
Wilmington, MA
We are seeking an energetic, results-driven Account Manager – Direct Rental Sales (DRS) to lead business development and account management across Southern New England (Greater Boston,…
Added 47 mins ago
AR
Data Manager
Applied Research Solutions
Bedford, MA
- $120,000 to $130,000 USD / year
Applied Research Solutions is seeking a Data Manager to provide support to the Command, Control, Communications, and Battle Management Division (C3BM).
Added 47 mins ago
Sr Analyst I Variable Sales Compensation
Staples
Framingham, MA
…well as sales strategy teams. This role will report to the Manager, Variable Sales Compensation to develop and maintain variable comp payment and reporting, facilitate change, and process…
Added 47 mins ago
Distribution Engineering Manager
Leidos
Framingham, MA
Leidos is seeking a Distribution Engineering Manager who is passionate about electric utility design engineering to lead and oversee a team within our growing Power Distribution Engineering…
Added 47 mins ago
Project Manager - Healthcare
CGI Technologies and Solutions, Inc.
Burlington, MA
The Project Manager works with Executive/Business sponsors to successfully implement new capabilities and support operational processes by managing the end to end delivery of enterprise…
Added 47 mins ago
Fire Protection Engineer
Leidos
Worcester, MA
Evaluate facility human element programs to address OSHA required Emergency Action Plans, Fire Prevention Plans, fire drills, and inspection, testing and maintenance of fire protection and…
Added 47 mins ago
Materials Science Sales Manager
ThermoFisher Scientific
Cambridge, MA · Waltham, MA
The Sales Manager will lead the growth of the Materials Science Electron Microscopy business in North America and report directly to the Director of Sales. You will lead, coach, and develop…
Added 47 mins ago
Lead Account Manager, CTD-Growth - East Coast Remote
ThermoFisher Scientific
Cambridge, MA · Waltham, MA
Join Thermo Fisher Scientific as a Lead Account Manager and contribute to growth through consultative sales of our clinical research and laboratory services. You'll collaborate with…
Added 48 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Boston, MA
2-4 years of experience as a Business Analyst (or equivalent) supporting Medicare and Medicaid programs in an operational and/or technology context
Added 48 mins ago
Pharmacy Materials Management Manager
Dana-Farber Cancer Institute
BOSTON, MA
The Manager, Pharmacy RPh oversees the daily operations to ensure high-quality patient care is provided in compliance with regulations, hospital policies, standard operating procedures…
Added 48 mins ago
Sr. Specialist, Sales & Service Support
Santander US
Boston, MA
…relationship growth. In addition, the incumbent assists the Manager to execute an effective sales strategy; ensures consistent and positive customer experiences; coaches and trains Bankers…
Added 48 mins ago
Quality Assurance Manager (Mgr Quality 3) - 30981
HII
Pocasset, MA
HII Unmanned Systems is seeking an experienced Quality Assurance Manager (Mgr Quality 3) to lead our newly expanded Quality Assurance organization. In this strategic role, you will help…
Added 54 mins ago
Marketplace & Dropship Operations Manager
Cesna Recruitment
Hackensack, NJ
The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This…
Added 1 hour ago
UB
General Manager
Ulta Beauty, Inc.
Lompoc, CA
- $40 to $54 USD / hour
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…

ADP

Manager, Implementation SBS

Alpharetta, GA, United States

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Job details

Posting language: English

Original job description

ADP Small Business Services is hiring an Implementation Team Manager.

Are you passionate about developing high-performing teams and creating exceptional client experiences?
Do you enjoy coaching associates, managing complex implementation work, and helping organizations achieve operational excellence?
Are you looking for an opportunity where you can combine leadership, client service, and operational expertise to make a meaningful impact?

If so, this may be the opportunity you've been searching for.

As an Implementation Team Manager, you will lead a team of implementation professionals responsible for delivering outstanding client experiences throughout the implementation journey. You will partner closely with leadership to drive operational excellence, support business objectives, develop talent, and ensure successful client outcomes.

In this role, you'll leverage your leadership, project management, and client service expertise to guide daily operations, remove obstacles, manage escalations, and create an environment where associates can thrive. Success requires strong communication skills, operational discipline, coaching capabilities, and a passion for developing people and delivering exceptional service.

What You'll Do

Here's what you can expect on a typical day:

Team Leadership & Talent Development

Lead, motivate, and develop a team of implementation professionals focused on delivering exceptional client outcomes.
Establish clear performance expectations and accountability measures aligned to business objectives.
Coach associates through performance management, career development, and ongoing feedback.
Conduct performance reviews, create development plans, and support succession planning efforts.
Identify skill gaps and partner with leadership to coordinate training and development opportunities.
Foster a culture of collaboration, engagement, accountability, and continuous improvement.

Operational Excellence & Service Delivery

Lead daily team operations to ensure work is completed accurately, efficiently, and within established service-level commitments.
Manage workloads, priorities, and resources to support business objectives and client needs.
Monitor productivity, quality, and performance metrics to ensure organizational standards are achieved.
Oversee the consistent execution of standard workflows, processes, and best practices.
Ensure successful delivery during high-volume and critical business periods.

Client Experience & Escalation Management

Serve as a trusted leader and escalation point for complex client and operational issues.
Partner with associates, clients, and internal stakeholders to identify solutions and drive successful outcomes.
Balance business needs and client expectations while maintaining a focus on service excellence.
Build strong relationships with internal partners to ensure a seamless client experience.

Strategic Partnership & Business Support

Serve as a consultant and business partner to leaders and teams across ADP.
Collaborate with peers and stakeholders to identify and implement operational improvements.
Participate in strategic initiatives, task forces, and cross-functional projects that support organizational goals.
Contribute to the execution of business unit strategies and operational priorities.
Support change management initiatives and drive adoption of new processes, programs, and technologies.

Performance & Workforce Management

Analyze team performance, productivity, and operational trends to identify opportunities for improvement.
Prepare and communicate performance reports and business insights to leadership.
Assist with workforce planning activities, including scheduling, resource allocation, and succession planning.
Support budget management and resource optimization efforts as needed.
Drive accountability for key business metrics and performance outcomes.

Leadership Continuity

Act as a backup to the Director by providing leadership, guidance, and decision-making support in their absence.
Support organizational priorities and ensure continuity of operations during periods of change or transition.
Partner with leadership to implement strategic initiatives and achieve business objectives.

TO SUCCEED IN THIS ROLE:

Required Qualifications

5+ years of client service, implementation, project management, or related experience.
3+ years of leadership experience with demonstrated success leading teams and developing talent.
Experience managing operational workflows, performance metrics, and service delivery results.
Proven ability to coach, develop, and motivate associates.
Strong problem-solving, decision-making, and conflict-resolution skills.
Experience managing escalated client or operational issues.
Strong organizational skills with the ability to balance multiple priorities in a fast-paced environment.
Excellent communication and relationship-management abilities.
Demonstrated ability to build partnerships across multiple teams and functions.

A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.

Other acceptable experiences could include:

Equivalent professional experience in Client Services, Implementation, Operations, Project Management, Customer Success, Business Operations, or a related field.
Military experience. We recognize and appreciate the leadership, accountability, problem-solving, adaptability, and teamwork skills developed through military service and welcome those experiences in our organization.

BONUS POINTS FOR THESE:

Experience leading implementation, client service, payroll, HCM, benefits, or retirement services teams.
Prior leadership development or formal management training.
Experience supporting workforce management, resource planning, or succession planning efforts.
Advanced degree such as an MBA or related graduate education.
CPP, FPC, or other relevant industry certifications.
Strong knowledge of ADP products, services, policies, and operational processes.
Experience leading organizational change initiatives and process improvement efforts.
Strong Microsoft Office and business technology proficiency.

You'll Love Working Here Because You Can:

Lead Great People. Develop and mentor talented associates while helping them achieve their professional goals.
Drive Client Success. Play a critical role in delivering exceptional implementation experiences and business outcomes.
Make an Impact. Influence operational performance, team effectiveness, and client satisfaction.
Grow Your Career. Build leadership capabilities and prepare for future advancement opportunities.
Collaborate Across ADP. Partner with leaders and teams throughout the organization to solve complex challenges.
Join a culture that values inclusion, collaboration, innovation, and continuous growth.

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More about this job

Skills

ADP
Coaching
Leadership
Lead a team
Project management
Team leadership
Performance management
Training and development
Process improvement
Focus on service
Change management
Scheduling
Budget management
Decision making
Problem solving
Conflict resolution
Organizational skills
Communication skills
Adaptability
Teamwork
Payroll
Microsoft Office

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