Jobs in the United States

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Added 1 hour ago
AIRFIELD OPERATIONS OFFICER
Army National Guard Units
Guernsey, WY
…and directing airfield operations in support of the Airfield Manager. Schedules and directs work force at the airfield to include base operations, fuels, supply, and airfield services.…
Added 1 hour ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Salem, NH
About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you…
Added 4 hours ago
Director, Human Resources
Catalent
Winchester, KY
The Director, Human Resources is the senior HR leader for the site and a core member of the Site Leadership Team, accountable for a comprehensive people strategy that enables safe,…
Added 4 hours ago
Supervisory Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Lexington, KY
Added 4 hours ago
Manager, 401(k) Client Services
ADP
Louisville, KY
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 4 hours ago
Material Handler - Inventory
DSV Air & Sea Inc
Westerville, OH
- - If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.…
Added 4 hours ago
Inventory Team Lead
DSV Air & Sea Inc
Westerville, OH
- - If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.…
Added 4 hours ago
Application Configuration Analyst - IT Enterprise Application Delivery
FirstEnergy
Akron, OH
…requirements. The right candidate will serve as a key technical resource for maintaining system stability, enabling process automation, and supporting records and information…
Added 5 hours ago
Registered Nurse
Heartland Hospice
Mishawaka, IN
…regulatory guidelines (i.e., Medicare, Medicaid, ACHC, and human resource management…
Added 5 hours ago
Hospice Registered Nurse
Heartland Hospice
Stevens Point, WI
…regulatory guidelines (i.e., Medicare, Medicaid, ACHC, and human resource management…
Added 5 hours ago
Hospice Registered Nurse
Gentiva Hospice
Jasper, IN
…regulatory guidelines (i.e., Medicare, Medicaid, ACHC, and human resource management…
Added 6 hours ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
Facility Condition: Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs; and performs or…
Added 7 hours ago
Senior Backend Software Architect
NKW ImmunityBio Inc
United States
Create, edit and adhere to Standard Operating Procedures (SOPs), process improvements, and standardization of templates.
Added 7 hours ago
EHS Manager
Smithfield
Denison, IA
As the Environmental, Health and Safety (EHS) Manager, you will be the cornerstone of our commitment to worker health, safety, and environmental stewardship. You will lead regulatory…
Added 7 hours ago
Registered Nurse - Community Living Center Inpatient/Continuing Care
Veterans Affairs, Veterans Health Administration
Perry Point, MD
Added 7 hours ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 7 hours ago
Chief Operations Coordination Group
Office of the Director of National Intelligence
Bethesda, MD
…carry out NCSC's responsibilities as the intelligence mission manager for counterintelligence. Work in partnership with the Assistant Director and the Deputy Assistant Director of the…
Added 8 hours ago
HRIS Intern - Summer 2027
Hy-Vee Food Stores
West Des Moines, IA
Provides consultation to human resource and recruiting team members, building domain knowledge, gathering requirements, providing solutions and impact analysis.
Added 8 hours ago
Health Technician (Telehealth Clinical)-Virtual Mobile Clinic
Veterans Affairs, Veterans Health Administration
Des Moines, IA
Added 8 hours ago
Health Technician (Telehealth Clinical)-Virtual Mobile Clinic
Veterans Affairs, Veterans Health Administration
Des Moines, IA
Added 8 hours ago
TS
Manager of Operations for the Division of Student Engagement and Success, and Executive Assistant to the Vice President
Tarleton State University
Stephenville, TX
- $59,370 to $65,307 USD / year
…Comprehensive University, invites applications for the position of Manager of Operations for the Division of Student Engagement and Success, and Executive Assistant to the Vice President.…
Added 8 hours ago
Value Analysis Project Manager (Partial Remote) - Sourcing and Value Analysis
UTMB Health
Webster, TX
The Value Analysis Project Manager reports to the Director of Strategic Sourcing and Value Analysis. Responsible for managing multiple Value Analysis projects, including but not limited to…
Added 8 hours ago
Staff Psychologist (PCMHI) - EDRP Approved, Rec/Relo Incentive may be offered.
Veterans Affairs, Veterans Health Administration
McAllen, TX
Added 8 hours ago
Nurse - Assistant Nurse Manager - Acute Psychiatry
Veterans Affairs, Veterans Health Administration
Waco, TX
Added 8 hours ago
Manager, 401(k) Client Services
ADP
El Paso, TX
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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