Jobs in the United States

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Added 4 hours ago
Assistant Manager 39439
Pizza Hut
St Cloud, MN
Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Restaurant Assistant Manager who will be responsible for assisting with the daily operations of the restaurant. The Restaurant Assistant…
Added 1 day ago
T
Engagement Manager
TEKsystems
Boydton, VA
- $80,000 to $120,000 USD / year
The Onsite Delivery Engagement Manager is responsible for leading day-to-day onsite service delivery, ensuring technicians perform high-quality work, operate safely, and represent the…
Added 1 day ago
Cloud Engineering and Reliability Manager
DRB
Akron, OH
The Manager, Cloud Engineering and Reliability provides strategic and operational leadership for DRB’s cloud infrastructure, platform operations, and systems engineering capabilities. This…
Added 2 days ago
M
Datacenter Regional Operations Specialist - Rapid Response
Microsoft
AZ · CA · WA · Phoenix, AZ · San Jose, CA · Quincy, WA · Phoenix · San Jose · Quincy
- $84,400 to $186,600 USD / year
…processes, and tools involved in sustainment of Microsoft’s Azure Cloud Service. You will help your team drive and deliver world-class support services across your sites and assist other…
Added 2 days ago
VC
Channel Account Manager
VTech Communications Inc.
United States
- $100,000 to $130,000 USD / year
The Channel Account Manager, VAR/MSP will have a key role in the recruitment, development, ongoing account management and Success of named VARs/MSPs and Cloud Service Providers. This role…
Added 2 days ago
Sr. CyberArk PAM & EPM Implementation Engineer or Architect
Capgemini
Atlanta, GA, GA
This role requires deep expertise in CyberArk PAM and Endpoint Privilege Manager (EPM), Secure Infrastructure Access (SIA), Just-in-Time (JIT) privileged access, application onboarding,…
Added 3 days ago
Benefitfocus Client Relationship Manager
BNF Benefitfocus
Charleston, SC · NY · Atlanta, GA · Minneapolis, MN · Boston, MA
Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served…
Added 4 days ago
M
FLEX Senior Systems Engineer - Oracle HCM Cloud
Marriott
Bethesda, MD
- $48.26 to $86.58 USD / hour
…skilled FLEX Senior Systems Engineer with a focus on Oracle HCM Cloud Core HR & Security to serve as the technical and functional expert for Oracle Human Capital Management (HCM) Cloud.…
Added 4 days ago
Engineering Manager, Revenue Engineering
Cloudflare
Austin, TX
Within Developer GTM, the Revenue Engineering team exists to build and evolve GTM infrastructure to support Cloudflare’s transition into a major cloud provider and drive Cloudflare’s AI…
Added 4 days ago
Human Resources Business Partner, Senior Manager
ADP
Miami, FL
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and…
Added 5 days ago
TC
Communications Intern - Summer 2027
Tennessee Comptroller of the Treasury
Nashville, TN
- $24 USD / hour
…degree (B.A.) or higher in Communications, Journalism, Public Relations, English, or a related field. Knowledge of, and experience working in, a professional setting is a plus. It is also…
Added 5 days ago
FLEX Senior Systems Engineer - Oracle HCM Cloud
at Marriott
Bethesda, MD
…skilled FLEX Senior Systems Engineer with a focus on Oracle HCM Cloud Core HR & Security to serve as the technical and functional expert for Oracle Human Capital Management (HCM) Cloud.…
Added 5 days ago
** Territory Relations Manager **
BCPSC
Las Vegas, NV
The Territory Relations Manager (TRM) is responsible for cultivating and maintaining referral relationships with dental practices, healthcare providers, community health centers, and other…
Added 5 days ago
VoIP Systems Support/Administrator
SCT Recruiting
Orlando, FL
The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account…
Added 7 days ago
Manager, 401(k) Client Services
ADP
Louisville, KY
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 7 days ago
Manager, 401(k) Client Services
ADP
El Paso, TX
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 8 days ago
Manager, 401(k) Client Services
ADP
Salem, NH
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 8 days ago
Carrier Accounts Specialist (Benefits)
ADP
Miami, FL
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and…
Added 8 days ago
Manager, Server Infrastructure
Teleflex
Morrisville, NC
The Manager, Server Infrastructure role leads a technical team responsible for the recommendation, design, implementation, and support of IT server infrastructure globally. Responsibilities…
Added 9 days ago
BH
Principal Enterprise Cloud Architect
Banner Health
Remote, United States
- $76.73 to $127.88 USD / hour
Creates and maintains cloud architecture diagrams. Develops and delivers proof of concepts. Contributes to developing the best internal practices and new, innovative, hands-on service…
Added 9 days ago
Security Technical Account Manager - Project Lightwell
Red Hat
Boston, MA
The Global Services Cross-Platform Team is looking for a Security Technical Account Manager dedicated to supporting customers in the recently announced Project Lightwell. In this role, you…
Added 9 days ago
T
Practice Manager
TEKsystems
Hanover, MD
- $125,000 to $180,000 USD / year
…du personnel, des outils actuels et proposés, ainsi que des relations avec les fournisseurs. Le gestionnaire de pratique travaille avec les clients et les partenaires des équipes de…
Added 9 days ago
Electrical Site Leader - Ashburn, VA
Vertiv
Ashburn, VA
At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial…
Added 10 days ago
P
Account Manager II
Paylocity
Rochester, NY
- $25 to $28 USD / hour
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the…
Added 10 days ago
P
Client Services Representative
Paylocity
Rochester, NY
- $26 USD / hour
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the…

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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