Jobs in the United States

25+ jobs

Save this search

Added 1 hour ago
Registered Nurse - Referral Clinical Coordinator
Veterans Affairs, Veterans Health Administration
Sioux Falls, SD
Added 1 hour ago
PO
Salon Customer Experience Specialist - Augusta Mall
Penney OpCo LLC
Augusta, GA
- $12 to $15 USD / hour
…experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and…
Added 1 hour ago
Sales Associate II
Tapestry, Inc.
North Charleston, SC
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 hour ago
Nurse Manager - Geriatrics & Extended Care
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 1 hour ago
C
Call Center Quality Analyst
Cognizant
Mesa, AZ
- $28.84 USD / hour
Cognizant is a large IT Consulting firm that leverages modern technologies to transform a variety of business operations. The Quality Analyst combines standard quality assurance monitoring…
Added 1 hour ago
Services Associate, Contracts and Procurement Services (Subcontracts)
Deloitte
Tempe, AZ
…GPS Consulting and Advisory practices to deliver exceptional client service. We play a critical role in driving meaningful operational change as the GPS business evolves. By collaborating…
Added 1 hour ago
Registered Nurse - CLC (Memory Care)
Veterans Affairs, Veterans Health Administration
Tucson, AZ
Added 1 hour ago
Registered Nurse - Mental Health (1 West)
Veterans Affairs, Veterans Health Administration
Tucson, AZ
Added 1 hour ago
RN, Clinical Operations (PT)
Lumicera
Phoenix, AZ
Added 1 hour ago
Registered Nurse- Pain Management (GEC)
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 1 hour ago
Supervisor, Specialty Pharmacy Support Services
Lumicera
Phoenix, AZ
Added 2 hours ago
LA
Technology Associate Full-Time - Summer 2027
Lord Abbett.com
Jersey City, NJ
- $100,000 USD / year
- Full-time
…commitment to delivering high-quality work to join our Technology Associate Program. This entry-level opportunity provides hands-on experience applying technology to real-world challenges…
Added 2 hours ago
Nurse Manager - Community Care Coordinator
Veterans Affairs, Veterans Health Administration
Biloxi, MS
Added 2 hours ago
Wealth Firm Operations Associate/Specialist I
Trustmark National Bank
Jackson, MS
Wealth Firm Operations Associate/Specialist I Location US-MS-Jackson Job ID 2026-19976 Category Trust/Wealth Type Regular Full-Time Job Grade 6 FLSA Status Non-Exempt Working Hours 8-5 Job…
Added 2 hours ago
Operations Analyst Technician
ARMA Global Corporation
United States
Seize your opportunity to make a personal impact as an Operations Analyst Technician supporting a critical mission on Fayetteville, NC. ARMA Global, a fully owned subsidiary of GDIT is your…
Added 3 hours ago
Registered Nurse (Risk Manager/Quality Management Specialist)
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 3 hours ago
Applications Analyst II - Epic Certified Professional Billing Analyst
Tufts Medicine
Burlington, MA
…In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with…
Added 3 hours ago
Health Actuary Consulting Manager
Deloitte
Boston, MA
Review and apply trend forecasting, predictive modeling, underwriting, and risk analysis methodologies to support client decision-making
Added 3 hours ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Boston, MA
…engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing…
Added 3 hours ago
Malware Reverse Engineer
Accenture
Boston, MA
Translate reverse engineering findings into high-fidelity detection logic for security operations use cases
Added 4 hours ago
Registered Nurse - Endoscopy
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 4 hours ago
Registered Nurse - Gastrointestinal (GI) Case Manager
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 4 hours ago
Registered Nurse- Clinical Nurse Educator
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 4 hours ago
Registered Nurse - Clinic/Procedural
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 5 hours ago
S
Seasonal Associate
sephora.com
Sioux Falls
- $16.6 to $19.3 USD / hour
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply About employer

Report this job