Jobs in the United States

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Added 33 mins ago
Registered Nurse Multi-Drug Resistant Program Coordinator
Veterans Affairs, Veterans Health Administration
Albuquerque, NM
Added 2 hours ago
Commercial Relationship Specialist
Regions Bank
Fort Lauderdale, FL
…Government and Institutional Banking (GIB), Small Business Administration (SBA), and Franchise…
Added 2 hours ago
Commercial Relationship Specialist
Regions Bank
Sarasota, FL
…Government and Institutional Banking (GIB), Small Business Administration (SBA), and Franchise…
Added 4 hours ago
SO
Product Owner
State of North Dakota
Statewide, ND
- $100,800 to $108,000 USD / year
Associate degree in business administration, computer science, or a closely related field, and four years of current and progressively responsible professional-level practical work…
Added 4 hours ago
Registered Nurse - Referral Clinical Coordinator
Veterans Affairs, Veterans Health Administration
Sioux Falls, SD
Added 5 hours ago
Nurse Manager - Geriatrics & Extended Care
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 5 hours ago
VA
Veterinary Assistant
VCA Animal Hospitals
Scottsdale, AZ
- $20 to $23 USD / hour
Our ideal candidate will have an energetic, outgoing, and friendly personality and will understand the importance of client education and communication.
Added 5 hours ago
Services Associate, Contracts and Procurement Services (Subcontracts)
Deloitte
Tempe, AZ
As a Services Associate, Contracts and Procurement Services, Contracts and Procurement Management on the GPS Contracts team, you will be responsible for:
Added 5 hours ago
Registered Nurse - CLC (Memory Care)
Veterans Affairs, Veterans Health Administration
Tucson, AZ
Added 5 hours ago
Registered Nurse - Mental Health (1 West)
Veterans Affairs, Veterans Health Administration
Tucson, AZ
Added 5 hours ago
Registered Nurse- Pain Management (GEC)
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 6 hours ago
Nurse Manager - Community Care Coordinator
Veterans Affairs, Veterans Health Administration
Biloxi, MS
Added 6 hours ago
Wealth Firm Operations Associate/Specialist I
Trustmark National Bank
Jackson, MS
Wealth Firm Operations Associate/Specialist I Location US-MS-Jackson Job ID 2026-19976 Category Trust/Wealth Type Regular Full-Time Job Grade 6 FLSA Status Non-Exempt Working Hours 8-5 Job…
Added 6 hours ago
Registered Nurse (Risk Manager/Quality Management Specialist)
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 7 hours ago
Registered Nurse - Endoscopy
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 7 hours ago
Registered Nurse - Gastrointestinal (GI) Case Manager
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 7 hours ago
Registered Nurse- Clinical Nurse Educator
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 7 hours ago
Registered Nurse - Clinic/Procedural
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 9 hours ago
TT
Trusts and Estates Associate
True Talent Solutions Partners
Atlanta, GA
- $235,000 to $300,000 USD / year
A legal services firm is seeking a client-focused Trusts and Estates Associate to join its taxation and wealth planning practice in Atlanta. You will advise high-net-worth individuals and…
Added 9 hours ago
Registered Nurse - Informaticist
Veterans Affairs, Veterans Health Administration
Fargo, ND
Added 10 hours ago
Manager, 401(k) Client Services
ADP
Louisville, KY
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 10 hours ago
Registered Nurse-Post Anesthesia Care Unit
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 10 hours ago
Registered Nurse-Outpatient Home Based Primary Care
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 10 hours ago
Associate, Webcast Marketing
KPMG
Louisville, KY
KPMG is currently seeking an Associate, Webcast Marketing to join our Clients and Markets organization.
Added 11 hours ago
Nurse- Outpatient Mental Health Nurse Manager
Veterans Affairs, Veterans Health Administration
Chillicothe, OH

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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