Jobs in the United States

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Pretrial Case Manager (Jail)
Tulsa County
United States
…including or supplemented by courses in typing and data entry operations; Associate’s degree preferred; and two years of satisfactory full time paid employment in a court services related…
Added just now
Support Specialist - Music and Music Technology
Mott Community College
MI
1. Associate degree in Music, Music Technology, Music Business, Audio Production, Performing Arts Technology, or a related field, or an equivalent combination of education, training, and…
Added 1 min ago
J
Clinic Admissions Associate
Cedar Park, TX
- $19.23 to $21.63 USD / hour
…applied behavior analysis (ABA) therapy. As a Clinic Admissions Associate (CAA), you'll be the first point of connection for families beginning ABA treatment. You'll guide them through…
Added 1 min ago
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Front Desk Associate, 575 Lexington
WWM - We Work Management LLC
NY
- $21 to $22 USD / hour
Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable p
Added 1 min ago
W-
Front Desk Associate, 1460 Broadway
WWM - We Work Management LLC
NY
- $21 to $22 USD / hour
Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable p
Added 3 mins ago
Infrastructure Engineer II
Dartmouth College
NH
…platforms end to end, from design and automation through security, operations, and…
Added 6 mins ago
Assistant Scientist
University of South Carolina
SC
…Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system…
Added 9 mins ago
Senior Operations Supervisor-Transportation-Overnight(Supply Chain/Logistics)
Penske
Hanover, MD
-Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in…
Added 9 mins ago
Dental Coordinator, Clinic Operations
Marquette University
WI
The Dental Coordinator, Clinic Operations provides comprehensive administrative and operational support for graduate, predoctoral, and specialty dental clinics. The position serves as the…
Added 10 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
NEWPORT, RI
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 10 mins ago
Associate Clinical Administrative Coordinator
UnitedHealth Group
Boulder, CO
The Associate Clinical Administrative Coordinator is a member of a high performing, dynamic Clinic Operations Support Team (COST) under the Patient Service Center (PSC) responsible for…
Added 11 mins ago
Litigation Paralegal
Morgan & Morgan, P.A.
Birmingham, AL
…people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time…
Added 11 mins ago
Litigation Paralegal
Morgan & Morgan, P.A.
Birmingham, AL
…people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time…
Added 14 mins ago
M
Retail Sales Associate, Boston - Downtown - Part Time
Macy's
Boston, MA
- Part-time
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts…
Added 14 mins ago
LO
Retail Associate
LAND OF LINCOLN GOODWILL INDUSTRIES INC
Springfield, IL
- $15 USD / hour
The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.
Added 15 mins ago
CG
WAIT STAFF ASSOCIATE (PART TIME)
Compass Group
Alexandria, VA
- $17.65 to $17.9 USD / hour
- Part-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 15 mins ago
CG
SENIOR COOK (FULL TIME)
Compass Group
Florence, SC
- $17 to $18 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 15 mins ago
CG
SOUS CHEF (FULL TIME)
Compass Group
Tyler, TX
- $18 to $20 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 15 mins ago
CG
PATIENT DINING ASSOCIATE (DIETARY AIDE) (PART TIME)
Compass Group
Cedartown, GA
- $18.85 USD / hour
- Part-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 15 mins ago
CG
WORKSTATION ASSOCIATE (PART TIME)
Compass Group
Alexandria, VA
- $17.5 to $17.75 USD / hour
- Part-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 15 mins ago
Accounts Receivable Analyst
DuraServ Corp
Coppell, TX
…combination of data and diplomacy, and partner with Sales and Operations to remove the friction that slows payments…
Added 16 mins ago
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Counter Sales
FWEP Acquisition, Inc.
Murrieta, CA
- $19 to $22.88 USD / hour
…essential to meeting the Company’s service standards. This full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and…
Added 16 mins ago
AU
Armed Security Officer - Federal Protective Services
Allied Universal
Washington, DC
- From $25 USD / hour
Minimum of one (1) year full-time armed civilian law enforcement experience
Added 17 mins ago
Regional Manager
Anytime Fitness
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Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.
Added 19 mins ago
Senior IBM MQ Administrator
Peraton
Remote, United States
Collaborate with application development, infrastructure, and operations teams to resolve technical issues.

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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