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AC
Manufacturing Associate
Amphenol CIT
St. Augustine, FL
- $17 USD / hour
Performs a variety of functions related to the manufacturing of wire and cable products. Manufacturing Associate I is an entry level associate who has little or no previous experience…
Added 15 mins ago
VS
Student Accounts Assistant
Vermont State University
Johnson, VT
- $19.71 USD / hour
Work collaboratively across departments and within Business and Operations to achieve Vermont State University financial goals, the university’s mission and vision, accessibility…
Added 17 mins ago
SR
Patient Accounts Rep I
Seattle Roots Community Health
Seattle, WA
- $22.74 to $33.95 USD / hour
Associate’s degree in health information management, Business Administration, or related field preferred.
Added 17 mins ago
SB
Executive Assistant to the President
SUNY Brockport NY
Brockport, NY
- $85,000 to $95,000 USD / year
…high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the…
Added 21 mins ago
Coordinator for Academic Programs
Harvard University
Cambridge, MA
Reporting to the Associate Dean for Academic Programs, the Coordinator for Academic Programs provides high-level administrative, programmatic, and project coordination support for the…
Added 21 mins ago
Financial Associate
Harvard University
Cambridge, MA
Reporting to the Financial Manager, the position is part of a team supporting Harvard College Admissions and Financial Aid Office’s financial operations.
Added 52 mins ago
P&
Senior Associate, Enterprise Resilience Programs
Pharmacia & Upjohn Company
NY
- $82,700 to $137,900 USD / year
The Senior Associate works closely with business leaders, resilience practitioners, security professionals, and cross-functional stakeholders to strengthen organizational readiness and…
Added 52 mins ago
P&
Director, Enterprise Resilience and Business Continuity Program Lead
Pharmacia & Upjohn Company
NY · NJ · CT · PA
- $162,900 to $271,500 USD / year
…person to assist with response/ crisis management coordination, business continuity, recovery planning, and restoration of critical…
Added 1 hour ago
CG
FOOD SERVICE LEAD I (FULL TIME)
Compass Group
BELLINGHAM, WA
- $24.13 USD / hour
- Full-time
Schedule: Full Time; Shifts may vary with needs of business, discuss details in interview!
Added 1 hour ago
Merchandise Manager
Ulta Beauty, Inc.
Beaumont, TX
…top-line sales growth for the store. The MM reports to the Operations Manager (OM). The MM guides a team of Task Associates and is accountable for supporting the operations of a retail…
Added 1 hour ago
UB
Operations Manager
Ulta Beauty, Inc.
Federal Way, WA
- $28 to $35 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 hour ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Eureka, CA
- $20 to $29 USD / hour
…top-line sales growth for the store. The MM reports to the Operations Manager (OM). The MM guides a team of Task Associates and is accountable for supporting the operations of a retail…
Added 1 hour ago
CO
Fire Prevention Specialist I/II
City of Escondido
Escondido, CA
- $35.26 to $52.15 USD / hour
…additional or different duties from those set forth below to address business needs and changing business…
Added 1 hour ago
Electro-Mechanical Site Supervisor
Dematic Corp. (ILD-US)
Union City, GA
…this position can have a moderate to high impact on overall business…
Added 1 hour ago
Electro-Mechanical Site Supervisor
Dematic Corp. (ILD-US)
Union City, GA
…this position can have a moderate to high impact on overall business…
Added 1 hour ago
Electro-Mechanical Site Supervisor
Dematic Corp. (ILD-US)
Union City, GA
…this position can have a moderate to high impact on overall business…
Added 1 hour ago
WI
(USA) Food & Consumables Coach
Walmart Inc.
United States
- $71,000 to $100,000 USD / year
…collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change…
Added 1 hour ago
BP
Regulatory Coordinator
Barrett Petfood
Brainerd, MN
- $24.5 to $28 USD / hour
…support regulatory requirements, customer expectations, and business…
Added 1 hour ago
M
Retail Sales Associate, South Portland - Full Time
Macy's
South Portland, ME
- Full-time
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 1 hour ago
M
Retail Selling Support Associate - Womens Clothing, Twelve Oaks - Part Time
Macy's
Novi, MI
- Part-time
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 1 hour ago
Retail Commission Sales Associate - Fine Jewelry, Merritt Island - Flex
Macy's
Merritt Island, FL
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 1 hour ago
Seasonal Fulfillment and Receiving Support Associate, Castleton
Macy's
Indianapolis, IN
…colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing…
Added 1 hour ago
M
Retail Sales Associate, Salinas Northridge - Part Time
Macy's
Salinas, CA
- Part-time
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 1 hour ago
Seasonal Retail Commission Sales Associate - Fine Jewelry, Tyrone
Macy's
St Petersburg, FL
…shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be…
Added 1 hour ago
Seasonal Fulfillment and Receiving Support Associate, Riverside Galleria at Tyler
Macy's
Riverside, CA
…colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing…

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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