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Added 15 mins ago
Registered Nurse - Gastrointestinal (GI) Case Manager
Veterans Affairs, Veterans Health Administration
Omaha, NE
Added 15 mins ago
Registered Nurse - Clinic/Procedural
Veterans Affairs, Veterans Health Administration
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Added 3 hours ago
Retail Merchandiser - Missoula, MT - Retention Bonus! (E)
Anderson Merchandisers
Missoula, MT
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 3 hours ago
Manager, 401(k) Client Services
ADP
Louisville, KY
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 4 hours ago
Client Account Manager I
Peoples Bancorp Inc
Marietta, OH
…of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance…
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RPS Client Service Manager
Peoples Bancorp Inc
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…of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance…
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Nurse- Outpatient Mental Health Nurse Manager
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IT Audit Senior Associate | Internal Audit | Risk Advisory
CBIZ Operations, Inc.
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…national caliber expertise combined with highly personalized service. As part of CBIZ, (NYSE: CBZ), one of the top financial services providers in the country, the Risk & Advisory Services…
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ASSISTANT STORE MANAGER Tejon Ranch Outlets
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Registered Nurse - Community Living Center Inpatient/Continuing Care
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Lanham Seabrook, MD
- $17.06 to $22.18 USD / hour
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Registered Nurse- Emergency Department
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Manager, 401(k) Client Services
ADP
El Paso, TX
ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k)…
Added 7 hours ago
Credit Sales Manager TJX - Dallas/Ft. Worth
Synchrony
Dallas, TX
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the…
Added 7 hours ago
Care Team Supervisor
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Austin, TX · Montopolis, TX · Colton, TX
Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
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Warehouse Associate / Unloader / Freight Handler
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The ability to meet fast-paced Client service, productivity goals and standards
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Retail Assistant Store Manager
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The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
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Associate Banker II (20 Hours Weekly) - Fort Lauderdale/East Sunrise (Bilingual Spanish Preferred)
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Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
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Regional Manager Business Development
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Sunrise, FL · Port Saint Lucie, FL · Boca Raton, FL · Hollywood, FL · Fort Lauderdale, FL
Labcorp is seeking a Regional Manager, Business Development to lead and develop a high-performing team of 9 - 10 diagnostic sales professionals , including Key Account Executives and…
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Flex Associate - Pensacola, FL (E)
Anderson Merchandisers
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The Flex Associate position is responsible for assisting other Anderson Merchandisers associates in execution of client projects. Employment will be on-going on an as needed basis and…
Added 9 hours ago
Senior Recruiter
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…documentation of candidate offers and agent contracts to the Stage Manager and performing essential administrative confirmation…

ADP

Manager, 401(k) Client Services

Louisville, KY, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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