Jobs in the United States

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IF
Full Time/Part Time Site Manager- Maui
Integrated Facility Services Hawaii, Inc.
Kihei, HI
- Full-time
- Part-time
Added 1 hour ago
IF
Full Time Site Manager
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Full-time
Added 1 hour ago
On Call Site Manager - Honolulu
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
Added 1 hour ago
IF
Full Time Site Manager (CPO) - Kaneohe
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Full-time
Added 1 hour ago
IF
Part Time Site Manager - Ewa Beach
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- $25 USD / hour
- Part-time
Added 1 hour ago
IF
Full Time Site Manager - Kaneohe
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Full-time
Added 1 hour ago
IF
Part TIme Site Manager
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
- Part-time
Added 1 hour ago
On Call Site Manager
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
Added 1 hour ago
On Call Site Manager (CPO)
Integrated Facility Services Hawaii, Inc.
Honolulu, HI
Added 1 hour ago
Equal Employment Manager
Veterans Affairs, Veterans Health Administration
Sheridan, WY
Added 1 hour ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Salem, NH
About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you…
Added 1 hour ago
Program Manager
Atomica
United States
Atomica is seeking a technically savvy Program Manager to lead a diverse portfolio of cutting-edge MEMS projects from concept to production at a fast-growing, innovative company.…
Added 2 hours ago
Lead Software Engineer
Chicago, IL · Peoria, IL · Irving, TX
Team Leadership: Mentor and guide a team of search engineers through technical reviews, best practices, and collaborative problem-solving.
Added 2 hours ago
Specialist, Talent Acquisition
Domino's
Ann Arbor, MI
Lead thorough hiring-manager intakes covering the success profile, must-have skills, interview plan, timeline, compensation, and approvals; partner with HR and talent partners to consider…
Added 2 hours ago
SH
Lead, Patient Services Representative
SAC Health
San Bernardino, CA
- $24.94 to $29.93 USD / hour
Assist the manager with reviewing and implementing departmental protocol changes, trains new employees. Assist the Manager with opportunities for enhancing staff training and performance.
Added 3 hours ago
S
General Manager 3 - Environmental Services / Custodial
Sodexo
PROVIDENCE, RI
- $81,685 to $105,710 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 3 hours ago
R
Director of Sales - NE Region
reliance
Windsor, CT
- $108,000 USD / year
We are committed to delivering excellence through strong customer partnerships, technical expertise, and a focus on safety and continuous improvement. Join a stable, growing company where…
Added 3 hours ago
Senior Therapeutic Area Specialist, Cardiovascular Community - Atlanta N, GA
E.R. Squibb & Sons,L.L.C.
Atlanta, GA · Gainsville, GA
Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries.
Added 3 hours ago
Executive Team Leader Food & Beverage Sales (Assistant Manager Grocery) Missoula, MT
Target
Missoula, MT
Added 4 hours ago
Construction Engineer VII
Fluor
Hawesville, KY
Provide technical interpretation of design documents in support of construction managers, superintendents, and contractors and provides specific expertise for problem solving activities
Added 4 hours ago
Construction Engineer VII
Fluor
Hawesville, KY
Provide technical interpretation of design documents in support of construction managers, superintendents, and contractors and provides specific expertise for problem solving activities
Added 4 hours ago
Manager, 401(k) Client Services
ADP
Louisville, KY
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Added 4 hours ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Ellisville, MO
…excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a…
Added 4 hours ago
Groomer
Petco Animal Supplies Stores, Inc.
Tustin, CA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 4 hours ago
Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Augusta, ME

ADP

Manager, 401(k) Client Services

El Paso, TX, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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More about this job

Skills

ADP
Product knowledge
Guide staff
Communication skills
Sales
Payroll
Manage feedback
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Recordkeeping
Personnel management
Decision making
Relationship building
Problem solving

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