Jobs in the United States

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Added 1 min ago
Store Manager - Belmont Village
Tumi
Elmont, NY
As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client…
Added 1 min ago
Store Manager - World Trade Center
Tumi
NY
As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client…
Added 14 mins ago
RC
Registered Client Associate/Client Associate - St Cloud
RBC Capital Markets, LLC
Saint Cloud, MN
- $11.41 USD / hour
…our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your…
Added 14 mins ago
Software Engineer III - Full-stack Developer with Anthropic Experience
Deloitte
Minneapolis, MN
…innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are…
Added 14 mins ago
Malware Reverse Engineer
Accenture
Minneapolis, MN
…learning, and a global community of diverse talent, we drive success in new business architecture that disrupts conventional practices. We are looking to add an experienced Malware Reverse…
Added 14 mins ago
UKG Director
RSM US LLP
Minneapolis, MN
10+ years in professional services for enterprise software, with several years' experience owning revenue, delivery, and client success.
Added 14 mins ago
Manager, D365 CE & Power Platform Engineering
RSM US LLP
Minneapolis, MN
…mentoring developers, and ensuring delivery excellence across client…
Added 30 mins ago
Holiday Sales Associate PT 20-29 hours
Tumi
Huntington Station, NY
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 53 mins ago
Account Manager / Specialty Account Manager - IgG4 - (Rare Disease) - Atlanta, GA
Amgen
Atlanta, GA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 53 mins ago
Account Manager / Specialty Account Manager - UPLIZNA - Neurology (Rare Disease) - Atlanta, GA
Amgen
Atlanta, GA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 1 hour ago
IT Project Manager I
Ross Stores, Inc.
Dublin, CA
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a…
Added 1 hour ago
Account Manager / Specialty Account Manager - UPLIZNA - Neurology (Rare Disease) - Burbank, CA
Amgen
Burbank, CA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 1 hour ago
Account Manager / Specialty Account Manager - UPLIZNA - Neurology (Rare Disease) -Thousand Oaks, CA
Amgen
Thousand Oaks, CA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 1 hour ago
Account Manager / Specialty Account Manager - IgG4 (Rare Disease) - Santa Monica, CA
Amgen
Santa Monica, CA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 1 hour ago
BU Procurement Manager
BD (Becton, Dickinson and Company)
San Diego, CA
…collaboration supports your learning, your progress, and your…
Added 1 hour ago
Account Manager / Specialty Account Manager - IgG4 (Rare Disease) - Los Angeles, CA
Amgen
Los Angeles, CA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 1 hour ago
Account Manager / Specialty Account Manager - IgG4 (Rare Disease) - Seattle, WA
Amgen
Seattle, WA
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 2 hours ago
Account Manager / Specialty Account Manager - IgG4 - (Rare Disease) - Chicago, IL
Amgen
Chicago, IL
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 2 hours ago
Account Manager / Specialty Account Manager - UPLIZNA (Rare Disease) Neurology - Chicago South
Amgen
Chicago, IL
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 2 hours ago
IC
Project Manager - Fort Collins, CO
Interstates Companie
Fort Morgan, CO
- $31,533 USD / year
We are seeking an experiencedProject Managerwith our Fort Collins Officeto lead and coordinate client-facing project delivery activities. This role will oversee project execution to ensure…
Added 2 hours ago
IC
Project Manager - Fort Collins, CO
Interstates Companie
Fort Collins, CO
- $31,533 USD / year
We are seeking an experiencedProject Managerwith our Fort Collins Officeto lead and coordinate client-facing project delivery activities. This role will oversee project execution to ensure…
Added 2 hours ago
KS
Loan Documentation Associate I
KS StateBank
Manhattan, KS
- $45,000 USD / year
Added 2 hours ago
Associate Chief Digital & Information Officer (ACDIO)
University of Michigan
Ann Arbor, MI
The Associate Chief Digital & Information Officer (ACDIO) for the Office of the Chief Digital & Information Officer serves as the principal strategic partner, executive advisor, and…
Added 2 hours ago
Account Manager/Specialty Account Manager - Krystexxa (Rare Disease) - Portland, OR
Amgen
Portland, OR
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Added 3 hours ago
Animal Technician III Cornell Ruffian Equine Specialists (Elmont, NY)
Cornell University
ITHACA, NY

ADP

Manager, 401(k) Client Services

El Paso, TX, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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More about this job

Skills

ADP
Product knowledge
Guide staff
Communication skills
Sales
Payroll
Manage feedback
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Recordkeeping
Personnel management
Decision making
Relationship building
Problem solving

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