Jobs in the United States

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Added 2 mins ago
Seasonal PT/FT Sales Associate
LoveShackFancy
Central Valley, NY
Work with clients to style them in LoveShackFancy – suggest styles that will best suit their needs and size. Service the transaction by pulling needed sizes from the stockroom, cleaning up…
Added 10 mins ago
Customer Service Associate
Family Dollar
Liberty, MS
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 21 mins ago
Customer Service Associate
Dollar Tree
Cedar Park, TX
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 42 mins ago
Communications Field Support Technician - IT Tx & Dx Systems and Compliance
FirstEnergy
Williamsport, MD
Meeting customer and client needs and service expectations promptly and in a courteous manner.
Added 42 mins ago
C
Maintenance Technician
CBRE
Williamsport, MD
- $63,835.2 to $65,208 USD / year
…Maintenance Technicians to join our growing team as we work to service one of the world’s largest online…
Added 42 mins ago
Registered Nurse - Community Living Center Inpatient/Continuing Care
Veterans Affairs, Veterans Health Administration
Perry Point, MD
Added 42 mins ago
E
Dock Associate I - HARGROVE - Lanham, Maryland
Encore
Lanham Seabrook, MD
- $17.06 to $22.18 USD / hour
Work closely with dock Associate II and department manager in the execution on delivering and receiving client owned property.
Added 42 mins ago
Registered Nurse - Quality Assurance Nurse Specialist
Veterans Affairs, Veterans Health Administration
Perry Point, MD
Added 42 mins ago
M
Vice President, Sales and Distribution Luxury Strategy - East Region and Canada
Marriott
GAITHERSBURG, MD
- $182,100 to $332,800 USD / year
…verify that they focus on executing great teamwork and customer service across sales organizations including field deployed and sales center sales teams . Partners closely with leaders of…
Added 43 mins ago
Registered Nurse - Patient Aligned Care Team - Outpatient Staff
Veterans Affairs, Veterans Health Administration
Baltimore, MD
Added 1 hour ago
CO
Full Time Branch Ambassador - Manhattan
Capital One
Harvey, LA
- Full-time
…You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to…
Added 1 hour ago
Registered Nurse - Inpatient Mental Health
Veterans Affairs, Veterans Health Administration
Iowa City, IA
Added 1 hour ago
Registered Nurse- Emergency Department
Veterans Affairs, Veterans Health Administration
Iowa City, IA
Added 1 hour ago
Registered Nurse - National Tele-hospital Medicine Coordinator
Veterans Affairs, Veterans Health Administration
Iowa City, IA
Added 1 hour ago
Registered Nurse- Nursing Supervisor
Veterans Affairs, Veterans Health Administration
Des Moines, IA
Added 1 hour ago
Registered Nurse- Ambulatory Surgery
Veterans Affairs, Veterans Health Administration
Des Moines, IA
Added 1 hour ago
Seasonal Associate
Sephora
White Plains, NY
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 1 hour ago
ML
Private Wealth Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
- $25 to $44 USD / hour
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 1 hour ago
Private Wealth Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 1 hour ago
Private Wealth Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 1 hour ago
ML
Registered Private Wealth Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
NY
- $25 to $45 USD / hour
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 1 hour ago
VA
Full time or Part time Client Service Representative
VCA Animal Hospitals
Lakeway, TX
- Full-time
- Part-time
…looking for a friendly, outgoing, dependable, and customer service-focused individual to join our team as a Client Service Representative (CSR). We are looking for a part time and full time…
Added 1 hour ago
Associate Financial Advisor
Edward Jones
Vernon, TX
As an associate financial advisor at Edward Jones, you’ll work with the broader practice team - collaborating with one or more financial advisors and client support teammates - to deliver…
Added 1 hour ago
Substation Designer - Kiewit Power Engineering
Kiewit
The Woodlands, TX
Kiewit Engineering Group, Inc is a full-service consulting and engineering firm serving the infrastructure and engineering markets. Our combined staff of more than 1,300 engineers and…
Added 1 hour ago
Registered Nurse- Critical Care with EDRP
Veterans Affairs, Veterans Health Administration
Temple, TX

ADP

Manager, 401(k) Client Services

El Paso, TX, United States

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Job details

Experience: 4+ Years experience with Qualified Plans.
Posting language: English
Posted: Sep 3, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and statistical achievement. Balances statistical achievement with quality-of-service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, ensure high quality and statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.
Resolve Escalations via phone and email including point-of-call escalation.
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.
Provides assistance to the 401(k) Plan Specialist regarding escalations and client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with Qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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More about this job

Skills

ADP
Product knowledge
Guide staff
Communication skills
Sales
Payroll
Manage feedback
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Recordkeeping
Personnel management
Decision making
Relationship building
Problem solving

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