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Talent Coordinator (Temporary- Long-term)
IPG Photonics
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The Talent Coordinator supports talent acquisition and talent management, including recruiting, onboarding, learning and development, performance review cycles, and succession-planning…
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Early Careers: Corporate Risk and Broking (CRB) Graduate Development Program Analyst – Client Advocacy, Commercial Lines – Atlanta, Chicago, New York - 2027
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The CRB Graduate Development Program (GDP) is a non-rotational 17-month program that provides the opportunity to develop a broad knowledge base, varied skills, and diverse network. This…
Added 1 min ago
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Director Of Memory Care
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Career development, including tuition reimbursement (US-based communities), professional training programs, and mentoring opportunities
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Manager, Sales Development
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Manufacturing Execution System (MES) Program Delivery Manager
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Peraton is seeking a seasoned Manufacturing Execution System (MES) Program Delivery Manager to lead delivery of a complex, enterprise-wide Manufacturing Execution System (MES) and IT…
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Auto Care Center Service Manager
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Sr Development Partner– Corporate and Sales
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Drive business performance with competency-based learning to empower employees and feed pipeline or future leaders
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Group Manager : 10 (10) years' experience in relevant work is optimal for success in the role (leadership development, human resources, coaching, training, business, or other relevant…
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Program Coordinator- Leadership
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Project Specialist
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Parexel is a leading global clinical development partner delivering insights‑driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
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Senior Product Marketing Manager, Field
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Madison, WI
- $132,100 to $237,900 USD / year
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Production Network Manager, Backbone Engineering
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Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
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Technology Strategy Manager, Life Sciences Industry
Accenture
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- $87,400 to $253,000 USD / year
…for collaborating with senior executives. You love continual learning and are intrigued by the opportunity and pace at which AI is changing what is possible for clients. You have a flair…
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Merrill Advisor Development Program - Financial Advisor: Wisconsin Market
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Milwaukee, WI · Madison, WI · Mequon, WI · Green Bay, WI · Waukesha, WI
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Commercial Sales Professional (Will Train)
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- $50,000 to $100,000 USD / year
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Commercial Sales Professional
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- $50,000 to $100,000 USD / year
As an Account Manager, you’ll be responsible for understanding Orkin’s products and services and how to sell them to a variety of industries. You’ll make strategic recommendations to new…
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Functional Solution Leader for Individual Productivity and Team Efficiency
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Tax Manager - Flow-Through
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Added 10 mins ago
HR Solutions Specialist I
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Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Added 12 mins ago
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ADP

HR Solutions Specialist I

Tempe, AZ, United States

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Job details

Experience: 2+ years of client and/or service experience
Posting language: English

Original job description

ADP is hiring a Human Resources Solution Specialist.

Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. Our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes.

TO SUCCEED IN THIS ROLE: Required Qualifications

2+ years of client and/or service experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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More about this job

Skills

ADP
ADP Workforce Now
Payroll
Troubleshooting
Communication skills
Adaptability
Problem solving
ACA

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