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Program Analyst
Veterans Affairs, Veterans Health Administration
Marion, IL
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Wireless Sales Manager - Carbondale, IL
Acosta Group
Carbondale, IL
…3,000 Wireless Sales Pros. We are currently seeking a Sales Manager to join our Wireless…
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Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $18.8 USD / hour
Career coaching and development opportunities
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Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
Career coaching and development opportunities
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V
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
Career coaching and development opportunities
Added just now
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Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto
Romeoville, IL
- $22.5 USD / hour
…where you’ll have opportunities to foster your professional development and fuel your career…
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Manager, Store dd's
Ross Stores, Inc.
Waukegan, IL
…work environment with continuous learning opportunities and development for our…
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Merrill Advisor Development Program - Financial Advisor: St. Louis Market
Bank of America
Swansea, IL · Quincy, IL
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
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Maintenance/Millwright, East Plant - Decatur, IL
ADM
Decatur, IL
- From $28.25 USD / hour
…equipment. Works under general supervision, typically supervisor or…
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Bilingual Family Support Specialist
Children's Home and Aid
Schaumburg, IL
- $22.24 to $25 USD / hour
Coordinates the placement of eligible children, in the center or home-based program, with the assigned Supervisor, Manager and/or Director.
Added 1 min ago
Merrill Advisor Development Program - Financial Advisor: Mid Land Market
Bank of America
Springfield, IL · Peoria, IL · Bloomington, IL
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 1 min ago
Senior Learning Designer (Fixed-Term Contract)
Google
Chicago, IL
…all stages of their careers - from Noogler Orientation, to manager training, to leadership development, and more. We have four key beliefs about learning - that it is personal, social, a…
Added 1 min ago
Associate General Counsel - Litigation
Elevance Health
Chicago, IL
Uses professional legal concepts and principles to contribute to development of company's concepts and principles.
Added 1 min ago
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Technology Strategy Manager, Life Sciences Industry
Accenture
Chicago, IL
- $87,400 to $253,000 USD / year
Drive +1 thought leadership, asset development, and intellectual capital efforts on how agentic AI is changing operating models, workforce design, and where human judgement and oversight…
Added 1 min ago
IT Project Manager - FA Contract
Apex Systems
CHICAGO, IL
Added 1 min ago
Sr. Product Owner - Crew Records
Apex Systems
CHICAGO, IL
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Credit UW I-II - Leasing/Global Vendor Finance
Bank of America
Chicago, IL
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 1 min ago
Credit Underwriter II / Sr. Credit Underwriter - Banc of America Public Capital Corporation Government Finance
Bank of America
Chicago, IL
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
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Commercial Banker-Insurance Services-Associate
JPMorgan Chase
Chicago, IL
…deepen existing client relationships, contribute to new client development, and help execute the discipline…
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DC
Commercial Training and Development Manager
Danaher Corporation
Chicago, IL
- $140,000 to $170,000 USD / year
The Commercial Training and Development Manager is responsible for designing, executing, and continuously improving scalable and sustainable learning programs across the North American…
Added 1 min ago
VP, Finance & Business Management - Global Corporate Banking Onboarding
JPMorgan Chase
Chicago, IL
…strategic execution, business governance, financial management, workforce planning, and transformation initiatives across a global organization. You will partner closely with stakeholders…
Added 1 min ago
P
Benefits Account Manager I
Paylocity
Schaumburg, IL
- $26 USD / hour
…solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive,…
Added 1 min ago
P
Benefits Account Manager II
Paylocity
Schaumburg, IL
- $28 USD / hour
…solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive,…
Added 2 mins ago
Care Manager
Care Design New York
Albany, NY
As a Care Design New York Care Manager, you will help people with intellectual and/or development disabilities identify and realize their long-term and short-term goals by developing,…
Added 5 mins ago
Customer Operations Supervisor
Percepta
Asheville, NC
…initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research…

ADP

HR Solutions Specialist

Augusta, GA, United States

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Job details

Experience: 2+ years of client and/or service experience
Posting language: English

Original job description

ADP is hiring a Human Resources Solution Specialist.

Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, and you will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience. Our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. You'll also proactively initiate regular outbound communication to identify problems and offer solutions to improve the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of our offering.

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Flex and Adapt. You thrive in a structured environment that requires setting priorities, organizing your day, multi-task, changing direction, and providing prompt follow-up. Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload to handle multiple inquiries while focusing on what is important and staying up-to-date on ADP and external policy changes.

TO SUCCEED IN THIS ROLE: Required Qualifications

2+ years of client and/or service experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

Payroll Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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