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FC
Tax Program Specialist
Foundation Communities Inc
Austin, TX
- $19 to $20 USD / hour
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees…
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Directional Drill Locator
VERITA TELECOMMUNICATIONS
Coopersville, MI
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AB
Human Resource Business Partner
Avis Budget Group
Philadelphia, PA
- Up to $100,000 USD / year
…solutions to the functional areas. In this role, you will be a key member of the HR leadership team and provide strategic and tactical human resources support for your assigned field…
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AF
Gym Manager
Anytime Fitness - 902715
Valparaiso, IN
- $45,000 to $50,000 USD / year
Team builders –leading a team and driving results through motivation and fun is a key component of being a club manager. This person is hired to inspire all members of your team to foster a…
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Lead GSE Tech
PrimeFlight
Florence, KY
…manufacturer specifications. The Lead GSE Technician plays a key role in maximizing equipment reliability, minimizing downtime, and ensuring operational efficiency across airport support…
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VP, Health Care Professional, US
Kenvue Brands LLC Legal Entity
NJ
Serve as a key member of the US Self Care Leadership Team and represent HCP priorities with North America leadership, Accountable Business Units and other senior stakeholders.
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Analyst, Middle Office
T. Rowe Price
Baltimore, MD
…team supporting Venture Capital portfolios. This role supports key operational processes associated with distribution activity, including notice management, reconciliations, transaction…
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RN- Surgical I Post-op/Stepdown
Novant Health
Wilmington, NC
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Customer Response Representative
Great Plains Communications
McCook, NE
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Customer Response Representative
Great Plains Communications
Sunman, IN
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R&D Coordinator
Dose
Clearwater, FL
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DB
Tree Crew Leader
Default Brand
Exeter, RI
- $30 to $35 USD / hour
As a Tree Climber with SavATree, you’ll be a key member of our General Tree Care Team. This team works on a variety of tree care tasks, including pruning, removals, and cabling. You’ll…
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DOT Compliance Driver Trainer
Coke Florida
Hollywood, FL
…companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial…
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Checker
Coke Florida
Tampa, FL
…companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial…
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Assistant Manager
Express
Overland Park, KS
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JV
DFWSS02 (Buckner) - Overnight Replenishment Lead - Full time
Joe V's Smart Shop
Dallas, TX
- Full-time
…and functions as needed, and foster great customer service. Key Responsibilities & Essential Functions: Store Lead Operations: Applies experience and knowledge to support the Store and…
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H
San Antonio 21 (SE Military /Goliad) eStores - Curbie - Part time
HEB
San Antonio, TX
- Part-time
…their put away locations and transport them to the Customer. Key Responsibilities & Essential Functions: Customer Service: Uses a digital tool to retrieve and review customer orders…
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Magnolia 02 (FM1488/FM149) Deli - Food Service Rep - Part time
HEB
Magnolia, TX
- Part-time
…maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions: Stocking: Stocks and rotates items as needed Assists with inventory control; loads,…
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H
Boerne RX Tech - Pharmacy Tech - Full time
HEB
Boerne, TX
- Full-time
…while delivering excellent, accurate, and efficient services. Key Responsibilities & Essential Functions: Pharmacy Operations: Role models / provides superior customer service and service…
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Waco 07 (Bellmead) Sanitation - Total Store Sanitation Rep - Part time
HEB
Bellmead, TX · Waco, TX
- Part-time
…inside and out, all while making our customers feel welcome. Key Responsibilities & Essential Functions: Sanitation / Maintenance: Maintains the Store's cleanliness and safety with a sense…
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H
Bryan 03 (Villa Maria/TX Ave) Produce - Perishables Rep - Part time
HEB
Bryan, TX
- Part-time
…maintaining all department and food safety / sanitation standards. Key Responsibilities & Essential Functions: Customer Service: Provides superior customer service Takes orders from…
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Central Market (Southlake) Deli Sales Rep - Full time
HEB
Southlake, TX
- Full-time
…some specific product knowledge depending on the Department. Key Responsibilities & Essential Functions: Provide good customer service Organize, clean, and prepare back area for incoming…
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Houston 53 (Cypress Market) Drugstore - Customer Service Rep - Part time
HEB
Cypress, TX
- Part-time
…maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions: Stocking: Stocks and rotates items as needed Assists with inventory control; loads,…
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Customer Response Representative
Great Plains Communications LLC
McCook, NE
Added just now
Customer Response Representative
Great Plains Communications LLC
Sunman, IN

ADP

Director, Implementation

Tempe, AZ, United States

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Job details

Experience: 7+ years of Directly Related Experience
Posting language: English

Original job description

ADP is hiring a Director, Implementation for Comprehensive Services within our CORE space. In this role, you will support and assist in the formulation of the overall strategy for implementing and delivery execution of our Core clients. Responsible for the direct management and support of several implementation teams within a defined market segment. Ensures performance results across a variety of metrics and measures, including NPS, no starts, productivity, and associate engagement. Drives associate development and performance through the direct management of the teams and implementation managers.

You will also engage in the direct support, guidance, and development of assigned direct reports. Leverages the available analytics, client feedback and associate input to create a superior experience for clients and associates. Uses experience, as well as anecdotal and empirical data, to recommend initiatives to improve the implementation experience. Continuously reviews the quality and productivity results by individual, team, and market segment. Reviews performance on a daily basis, coaching where improvement is needed and providing recognition as appropriate.

The success of this position is measured by the quality, starts revenue, productivity and associate advancement for the assigned market and direct reporting teams. Reports directly to the Sr. Director of Implementation and coordinates efforts with peers supporting adjacent market segments.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Supports, directs, and implements the overall strategy for how HRO-CS Associates access Knowledge and works to implement our clients
Supports, directs, and communicates headcount management processes, access provisioning, and location strategy to ensure successful onboarding for all newly hired HRO-CS associate
Evaluates, implements, and communicates strategies to improve New Hire Programs that enable New Hires with the tools, knowledge and learning to support Alex
Partner with Director of Knowledge in HRO-Shared Service to create, define and communicate Knowledge Center Service methodology, define goals, and establish measurable outcomes that provide associates with accurate and easy to use knowledge articles to support Alex
Responsible for the measurement of the New Hire experience, their engagement, and knowledge transfer to be productive
Partners with other Service Senior Leaders, GMs, and VPs to drive associate engagement, retention, talent development (including succession planning) and appropriate programs to enhance the service function, performance, and associate development
Leads and inspires a virtual and matrix-managed organization including developing, implementing, and sustaining Knowledge and Learning strategies that will ensure associate and client satisfaction and retention through effective management of HRO-Comprehensive Services associate knowledge and continuous learning
Provides guidance, coaching and assistance as needed to ensure Knowledge and Continuous Learning team development and professional growth
Reviews and evaluates data from key business metrics & action plans to improve quality, client retention and associate engagement based on data
Strategic business partner: Works with business unit leadership to assist in achieving mission and objectives through learning and performance management services. Anticipates business unit needs and recommends effective solutions. Coaches' senior and mid-level managers and provides them recommendations for action to improve organizational performance
Human performance improvement conducts business, performance, and cause analysis. Selects and implements learning interventions to enhance associates' performance and business results in line with business unit strategies and goals. Identifies and recommends other interventions needed to enhance associate performance such as role clarification, process standardization, management feedback and coaching, etc.

QUALIFICATIONS REQUIRED:

Bachelor's degree or equivalent in education and experience.
7+ years of Directly Related Experience
Must possess strong business acumen and a passion for talent development
Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
Develop and maintain high engagement with not only your direct leadership team but indirect reports as well
15% travel required

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

5+ years of management experience, remote experience preferred.
Client service experience preferred.
ADP WFN Implementation Experience
Creative thinker with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth.
A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we provide the best client experience and are achieving our business objectives.
Excellent communication, time management, project management and change management skills.
Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements.
Knowledge of HCM (Human Capital Management) and Talent Industry preferred but not required.
Ability to anticipate and adapt to changing conditions and opportunities.
Ability to prioritize issues and work under the pressure of time constraints.

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More about this job

Skills

ADP
Onboarding
Coaching
Team building
Leadership
Performance management
Recruitment
Communication skills
Adaptability
Time management
Project management
Change management

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