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Senior Specialist, Supply Chain Management
L3Harris Technologies
Huntsville, AL
Proficiency with Microsoft Excel and PowerPoint; experience with Power BI or similar analytics and visualization tools.
Added 1 min ago
Data & Integration Engineer
Compass Health Center
Chicago, IL
The Data & Integration Engineer is a hands-on technical role responsible for building and maintaining Compass Health Center's data platform, integrations, pipelines, and trusted data…
Added 1 min ago
ET
Senior Analytics Consultant
EXL Talent Acquisition Team
NY
- $173,000 to $175,000 USD / year
Lead and execute advanced analytics and Data Engineering projects in the data governance domain. Leverage expertise in Python, SQL and Spark to build data tools and solve complex business…
Added 1 min ago
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Project Manager
EXL Talent Acquisition Team
NY
- $173,000 to $180,000 USD / year
Derive business and data requirements of various business stakeholders and create data tables, pivots, visualizations for in-depth descriptive analysis. Define project deliverables,…
Added 1 min ago
Manager 2, AI Science
Intuit
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Intuit Credit Karma is looking for a results-oriented and strategically minded Manager 2, AI Science who is passionate about applying machine learning to solve financial problems for our…
Added 2 mins ago
Global Quality Commissioning Program Manager
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Ashburn, VA · Atlanta, GA · Chicago, IL · Dallas, TX · Charlotte, NC · Austin, TX
Data Analytics and Reporting: Develop and maintain dashboards, reports and key performance indicators that provide visibility into project quality, commissioning progress and program…
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Senior Full Stack Engineer, Operations Officer V
Mayor and City Council of Baltimore
United States
3. Translate data and analytical outputs into reliable interactive products that support residents, staff, and City leaders.
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Senior Paid Search Analyst
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You'll work closely with senior leadership and other team members to drive paid media performance (CTR, conversion rate, cost efficiency, and profit) across paid search, paid social, and…
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Senior Data Scientist
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Torrance, CA
The Senior Data Scientist II is responsible for designing, validating, and productionizing forecasting and planning models that translate sales targets and media investment into digital…
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Performance Marketer -Austin
Lab Alley
Austin, TX
Lab Alley is looking for a high-energy, data-obsessed Performance Marketer to accelerate our growth and optimize our digital customer acquisition channels for our "Essential Chemicals"…
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Fulfillment Technician - Memphis, TN
Dragonfly Health
Memphis, TN
- $19.5 USD / hour
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year…
Added 3 mins ago
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Fulfillment Technician - Memphis, TN
Dragonfly Health
Memphis, TN
- $19.5 USD / hour
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year…
Added 3 mins ago
DH
Fulfillment Technician - Memphis, TN
Dragonfly Health
Memphis, TN
- $19.5 USD / hour
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year…
Added 3 mins ago
DH
Fulfillment Technician - Memphis, TN
Dragonfly Health
Memphis, TN
- $19.5 USD / hour
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year…
Added 4 mins ago
Product Manager
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Develops and acquires new business revenue through sales to new and existing clients with emphasis on small to mid-size companies with high revenue. Provides service to clients according to…
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Senior Analytics Analyst
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The Senior Analytics Analyst will be a part of Analytics and Insights Group. It will play a critical role in enabling our business partners to utilize data to drive key strategic decisions,…
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Director - Applied AI Engineering - Erlanger, KY
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Specialty Account Executive –Intelligence Center X – Heavy Equipment & Automotive
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ADP

Director, Implementation

Tempe, AZ, United States

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Job details

Experience: 7+ years of Directly Related Experience
Posting language: English

Original job description

ADP is hiring a Director, Implementation for Comprehensive Services within our CORE space. In this role, you will support and assist in the formulation of the overall strategy for implementing and delivery execution of our Core clients. Responsible for the direct management and support of several implementation teams within a defined market segment. Ensures performance results across a variety of metrics and measures, including NPS, no starts, productivity, and associate engagement. Drives associate development and performance through the direct management of the teams and implementation managers.

You will also engage in the direct support, guidance, and development of assigned direct reports. Leverages the available analytics, client feedback and associate input to create a superior experience for clients and associates. Uses experience, as well as anecdotal and empirical data, to recommend initiatives to improve the implementation experience. Continuously reviews the quality and productivity results by individual, team, and market segment. Reviews performance on a daily basis, coaching where improvement is needed and providing recognition as appropriate.

The success of this position is measured by the quality, starts revenue, productivity and associate advancement for the assigned market and direct reporting teams. Reports directly to the Sr. Director of Implementation and coordinates efforts with peers supporting adjacent market segments.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Supports, directs, and implements the overall strategy for how HRO-CS Associates access Knowledge and works to implement our clients
Supports, directs, and communicates headcount management processes, access provisioning, and location strategy to ensure successful onboarding for all newly hired HRO-CS associate
Evaluates, implements, and communicates strategies to improve New Hire Programs that enable New Hires with the tools, knowledge and learning to support Alex
Partner with Director of Knowledge in HRO-Shared Service to create, define and communicate Knowledge Center Service methodology, define goals, and establish measurable outcomes that provide associates with accurate and easy to use knowledge articles to support Alex
Responsible for the measurement of the New Hire experience, their engagement, and knowledge transfer to be productive
Partners with other Service Senior Leaders, GMs, and VPs to drive associate engagement, retention, talent development (including succession planning) and appropriate programs to enhance the service function, performance, and associate development
Leads and inspires a virtual and matrix-managed organization including developing, implementing, and sustaining Knowledge and Learning strategies that will ensure associate and client satisfaction and retention through effective management of HRO-Comprehensive Services associate knowledge and continuous learning
Provides guidance, coaching and assistance as needed to ensure Knowledge and Continuous Learning team development and professional growth
Reviews and evaluates data from key business metrics & action plans to improve quality, client retention and associate engagement based on data
Strategic business partner: Works with business unit leadership to assist in achieving mission and objectives through learning and performance management services. Anticipates business unit needs and recommends effective solutions. Coaches' senior and mid-level managers and provides them recommendations for action to improve organizational performance
Human performance improvement conducts business, performance, and cause analysis. Selects and implements learning interventions to enhance associates' performance and business results in line with business unit strategies and goals. Identifies and recommends other interventions needed to enhance associate performance such as role clarification, process standardization, management feedback and coaching, etc.

QUALIFICATIONS REQUIRED:

Bachelor's degree or equivalent in education and experience.
7+ years of Directly Related Experience
Must possess strong business acumen and a passion for talent development
Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
Develop and maintain high engagement with not only your direct leadership team but indirect reports as well
15% travel required

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

5+ years of management experience, remote experience preferred.
Client service experience preferred.
ADP WFN Implementation Experience
Creative thinker with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth.
A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we provide the best client experience and are achieving our business objectives.
Excellent communication, time management, project management and change management skills.
Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements.
Knowledge of HCM (Human Capital Management) and Talent Industry preferred but not required.
Ability to anticipate and adapt to changing conditions and opportunities.
Ability to prioritize issues and work under the pressure of time constraints.

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Skills

ADP
Onboarding
Coaching
Team building
Leadership
Performance management
Recruitment
Communication skills
Adaptability
Time management
Project management
Change management

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