Jobs in the United States

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Project Manager III
3MD Inc.
Redmond, WA
Contributes to organizational improvement through process development, mentoring, and knowledge sharing
Added just now
Casino Manager - Carlin, NV
Jett Carlin LLC
Carlin, NV
The Casino Manager is responsible for overseeing the overall operations and performance of the casino floor, with a primary focus on slot machine operations, revenue generation, guest…
Added just now
JK
Store Manager
Joe's Kwik Mart
Buffalo, NY
- From $22 USD / hour
The Store Manager will be responsible for overseeing the daily operations of the store, driving sales, managing staff, and ensuring that the store provides an excellent customer experience.…
Added just now
Banking Center Manager
First Merchants Brand
Bloomfield Hills, MI
First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing…
Added 1 min ago
Dir, Laboratory
Orlando Health
OCOEE, FL
…Pet insurance PTO and paid holidays And more! Career Growth & Development Build your career with opportunities to learn, grow, and advance within a leading healthcare organization. Make a…
Added 1 min ago
Assistant Bank Manager
Brooks Bank
Newcastle, OK
Train and supervise employees to ensure operational, sales & service, and professional development
Added 1 min ago
Human Resources Manager (Workers Comp, Safety, Benefits, LOAs)
Fresno Economic Opportunities Commission
Fresno, CA
The Human Resources Manager is responsible for leading and directing the routine function(s) of the Human Resources (HR) department including recruitment, administering pay, benefits and…
Added 2 mins ago
TC
Store Lead - River Oaks Shopping Center - Full time
The Childrens Place, Inc.
United States
- Full-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 2 mins ago
TC
Store Lead - Charlotte Premium Outlets - Full time
The Childrens Place, Inc.
United States
- Full-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 2 mins ago
TC
Store Lead - Annapolis Mall - Full Time
The Childrens Place, Inc.
United States
- Full-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 2 mins ago
Trade Operations Support Specialist (US)
TD Bank, N.A.
Hartford, CT · Greenville, SC · Marlton, NJ · Exton, PA
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 mins ago
Business Management Specialist, Data Management
TD Bank, N.A.
Portland, ME · Greenville, SC · Charlotte, NC · Mount Laurel, NJ
The Corporate & Public Affairs U.S (CAPA) Finance & Operations team consists of talented professionals who are responsible for leading and executing a wide array of operational…
Added 2 mins ago
Business Process Manager II (US)
TD Bank, N.A.
Wilmington, DE · Greenville, SC · Mount Laurel, NJ · Jacksonville, FL · NY · Philadelphia, PA · Charlotte, NC · Portland, ME
The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current…
Added 2 mins ago
Vice President – Global Counterparty Credit – Hedge Funds
TD Securities (USA) LLC
NY
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 mins ago
Senior Information Security Analyst (US) - Security Operations
TD Bank, N.A.
Mount Laurel, NJ
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 mins ago
Director – Global Counterparty Credit – Hedge Funds
TD Securities (USA) LLC
NY
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 mins ago
Assistant Store Manager - Greenwich, CT (Bilingual Spanish Preferred)
TD Bank, N.A.
Greenwich, CT
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow…
Added 3 mins ago
NM
Practice Manager (ICC), Full Time
Northwestern Memorial Healthcare
Crystal Lake, IL
- $39.78 to $59.67 USD / hour
- Full-time
The Practice Manager (Immedicate care) is responsible for planning, directing and monitoring operations to achieve excellence in the delivery of patient care in a specialty physician…
Added 3 mins ago
IL
Associate, Renewables Asset Management
Invenergy LLC
Chicago, IL
- $90,000 to $108,000 USD / year
Independently manage a portfolio of renewable energy service contracts and serve as the primary relationship manager for assigned customers.
Added 5 mins ago
General Merchandise Manager
Albertsons Companies
Durant, OK
…exciting opportunity as a Drug/General Merchandise (GM) Department Manager, where strong merchandising, operational excellence, and customer service come…
Added 5 mins ago
BO
Cook
Blaine of Cascadia LLC
Blaine, WA
- $20 to $24 USD / hour
Make recommendations to the Culinary Manager regarding improvements in recipes, menus, production and service of food, equipment, etc. to enhance the quality of the food service.
Added 6 mins ago
CG
Senior Subcontracts Administrator
CBRE Government & Defense Services
Remote, United States
- $90,000 to $110,000 USD / year
The Senior Subcontracts Administrator is responsible for developing, standardizing, and strengthening subcontracting operations across all CBRE Government & Defense Services portfolios.…
Added 6 mins ago
W
Receiving Supervisor
Worldpac
Forest Park, GA
- $85,000 to $103,000 USD / year
…As our Receiving Supervisor, you will lead daily receiving operations in the Distribution Center, overseeing the unloading, processing, inspection, and staging of inbound shipments. You…
Added 6 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Bartlett, TN
- $15 USD / hour
As a Branch Ops Intern you will have the opportunity to learn the daily functions and operations of a branch as well as learn about the broader organization and the various career…
Added 6 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Florence, SC
- $15 USD / hour
As a Branch Ops Intern you will have the opportunity to learn the daily functions and operations of a branch as well as learn about the broader organization and the various career…

ADP

401(k) Client Service Manager

Louisville, KY, United States
Salem, NH, United States
El Paso, TX, United States

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Job details

Experience: 4+ Years experience with qualified Plans.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 4-5 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of statistical achievement. Balances statistical achievement with quality of service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, to ensure high statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.(MEP)
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.(MEP)
Provides assistance to the 401(k) Plan Specialist regarding client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans.

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

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More about this job

Skills

ADP
Product knowledge
Guide staff
Communication skills
Sales
Payroll
Manage feedback
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Recordkeeping
Personnel management
Decision making
Relationship building
Problem solving

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