Jobs in the United States

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Cafeteria Administrative Coordinator
St Rose Of Lima Catholic Parish In Denver
Denver, CO
- $20 to $25 USD / hour
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Associate Director of Leadership Annual Giving
Quinnipiac University
Hamden, CT
Quinnipiac University invites applications for the Associate Director of Leadership Annual Giving. Under the direction of the Senior Director of Annual Giving, the Associate Director of…
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Maintenance Technician
Elanco US Inc.
Clinton, IN
Foster a positive working culture through effective communication and partnerships with operations to ensure jobs are carried to completion and supported during start-up.
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JK
Store Manager
Joe's Kwik Mart
Buffalo, NY
- From $22 USD / hour
The Store Manager will be responsible for overseeing the daily operations of the store, driving sales, managing staff, and ensuring that the store provides an excellent customer experience.…
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EXECUTIVE CHEF - NEWBURY PARK CA
Compass Group
Newbury Park, CA
Working as the Executive Chef, you will be responsible for overseeing kitchen operations while maintaining a safe and sanitary work environment for the staff. You will prepare or direct the…
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CATERING DIRECTOR - NEWBURY PARK CA
Compass Group
Newbury Park, CA
Develops and maintains the catering marketing plan including a comprehensive event planning service to clients and detailed menu development
Added 1 min ago
Seasonal Associate - Famous Footwear
Famous Footwear
SPOKANE, WA
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 1 min ago
Seasonal Associate - Famous Footwear
Famous Footwear
Phoenix, AZ
…our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the…
Added 3 mins ago
NM
Funeral Director $1,500 Sign On Bonus
Neptune Management Corp
Weymouth, MA
- $28 to $37.8 USD / hour
Job-related training, tuition reimbursement, and career path development
Added 3 mins ago
PD
JCA/Accounts Payable Specialist
Paul Davis Restoration & Remodeling of Northeast Indiana
Fort Wayne, IN
- $55,000 USD / year
Associate Degree in Accounting, Finance, Business Administration, or related field preferred.
Added 3 mins ago
IL
Associate, Renewables Asset Management
Invenergy LLC
Chicago, IL
- $90,000 to $108,000 USD / year
The Associate, Renewables Asset Management is responsible for maximizing the value and profitability of Invenergy Services' contracts through effective customer relationship management and…
Added 3 mins ago
Assistant Director, Outdoor Recreation and Programs
Wright State University
OH
· Support the Associate Dean of Students in delivering department-wide programming, including Rec the Night, wellness initiatives, student staff development programs, and cross-campus…
Added 3 mins ago
CPS Conservatorship Worker
TX-HHSC-DSHS-DFPS
BEEVILLE, TX
DFPS is committed to its employees' professional development and ongoing success, and offers the DFPS Certification Program to enhance skills and advance careers within our organization.…
Added 4 mins ago
Medical Director
Hackensack Meridian Health
Brick, NJ
…psychiatric programs. Enjoy significant autonomy in program development, quality improvement, and clinical…
Added 4 mins ago
DC
Accounts Receivable Associate
Dallas College
Farmers Branch, TX
- $24.47 USD / hour
Dallas College is looking for a detail-oriented and customer-focused Accounts Receivable Associate to support student account services and financial operations. In this role, you'll assist…
Added 5 mins ago
ED Technician Advanced - Emergency Department (ED) - Queen City Medical Center
Bon Secours Mercy Health Inc
Cincinnati, OH
Other duties as assigned that are deemed necessary for department operations.
Added 5 mins ago
Pharmacy Technician
Albertsons Companies
OXNARD, CA · Oxnard, CA
…workflows, maintaining compliance, and assisting with daily operations, the work stays steady making it a good fit for someone who values accuracy, structure, and attention to detail in a…
Added 5 mins ago
Starbucks Barista
Albertsons Companies
EL PASO, TX · El Paso, TX
Team Collaboration: Ability to work independently and with others to drive daily operations
Added 5 mins ago
General Merchandise Manager
Albertsons Companies
Durant, OK
Oversee daily operations of the Drug and General Merchandise departments with a focus on customer service, merchandising, and in‑stock conditions
Added 6 mins ago
Accounting Associate
Discovery Summerlin Management LLC
Las Vegas, NV
…full-time, year-round motivated and detail-oriented Accounting Associate to join the Finance and Accounting department and contribute to the accuracy and efficiency of our financial…
Added 6 mins ago
Manager, Early Childhood Services (EGH)
Beacon Health System
Elkhart, IN
Participating in the development, recommendation, and implementation of administrative policies, procedures, quality plans, and operational strategies for Early Childhood Health Services.
Added 6 mins ago
HR Manager II
Rockline Industries/Iatric
Booneville, AR
Rockline Industries is seeking an experienced HR Manager II to lead human resources operations at our Booneville, AR plant. In this role, you’ll partner with leadership to shape HR…
Added 8 mins ago
Pharmacy Technician Specialist
Team Member Services
United States
Manages daily operations and leads projects within the specialty area.
Added 8 mins ago
TP
Senior HR Generalist - Mayo Clinic Rochester
Towne Park, LLC
Rochester, MN
- $80,000 to $85,000 USD / year
…area. Responsible for the day-to-day administration of local HR operations, the Senior Human Resource Generalist may support hiring and interviewing, onboarding, and training, assist in…
Added 8 mins ago
K
Shipping and Receiving Clerk
Kreate
Findlay, OH
- $24 USD / hour
…improved.” That mindset drives everything we do - from product development and manufacturing to how we invest in our people and run our…

ADP

401(k) Client Service Manager

Louisville, KY, United States
Salem, NH, United States
El Paso, TX, United States

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Job details

Experience: 4+ Years experience with qualified Plans.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 4-5 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of statistical achievement. Balances statistical achievement with quality of service initiatives to ensure that all clients receive accurate, professional and timely responses to inquiries/issues. Ensures seamless client service through regular interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support staff resolving 401(K) product and service issues. Implements enhancements in product and service levels to all service associate levels and provides measurements of success accordingly. Provides a vehicle through which procedural modifications, changing business needs and expansion of services for existing clients may be implemented without causing undue stress on the client population or the service team staff. Determines training requirements; manages human resource issues and performance for the team. Provide communication with payroll regions and other 401(K) departments to resolve client issues. Business travel may be required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic.
Manages performance of associates in order to meet employee retention goals, to ensure high statistical achievement and provide opportunities for career development.
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly.
Coordinate functions within the department to initiate communication and encourage team spirit.
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes.
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists - to receive feedback on client concerns.(MEP)
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product - to receive feedback on client concerns.(MEP)
Provides assistance to the 401(k) Plan Specialist regarding client problem resolution in the technical - compliance features of the 401(k) Plan.
Trend client escalations and provide summary reports to Plan Executive monthly.
Manages NPS Detractors and Promoters and periodically calls on clients for feedback.
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups.
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

4+ Years experience with qualified Plans.
At least 2 years' proficiency with client service regarding qualified Plans.

Preference will be given to candidates who have the following:

Bachelor's Degree or its equivalent in education and experience
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry.
Prefer experience with a TPA or record keeper.
General financial services background. General ERISA knowledge.
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify).
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
Ability to coordinate and take the lead on conference calls.
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

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More about this job

Skills

ADP
Product knowledge
Guide staff
Communication skills
Sales
Payroll
Manage feedback
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Recordkeeping
Personnel management
Decision making
Relationship building
Problem solving

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