Application Processor

About Us

AdNet/AccountNet, Inc. is a WOSB, MBE, and WBE-owned human capital management firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts. Position Overview AdNet/AccountNet is seeking a detail-oriented Application Processor to support residential energy efficiency and customer assistance programs. This role is responsible for reviewing, validating, and processing program applications while ensuring compliance with established program requirements, policies, and procedures. Applicants must currently reside within the Chicago metropolitan area or Northern Illinois region. The Application Processor will work closely with program staff, contractors, and customers to verify eligibility documentation, maintain accurate records, and support the delivery of benefits and services to qualifying participants. This position plays a critical role in ensuring a positive customer experience and maintaining program integrity.

Key Responsibilities

• Review and process program applications for completeness, accuracy, and compliance with program requirements.
• Verify applicant eligibility by reviewing supporting documentation and required forms.
• Enter, update, and maintain customer and application records within program databases and tracking systems.
• Identify missing, incomplete, or inconsistent application information and communicate with applicants or program partners as needed.
• Conduct quality assurance reviews to ensure accurate processing and documentation.
• Review work orders, project documentation, invoices, and completion records for compliance with program guidelines.
• Process incentive, rebate, or assistance-related paperwork according to established procedures.
• Assist with data validation, record maintenance, and reporting activities.
• Escalate applications requiring additional review or special consideration to appropriate program staff.
• Support program operations by maintaining organized electronic records and following document retention requirements.
• Communicate professionally with customers, contractors, and internal team members regarding application status and requirements.
• Meet established productivity, accuracy, and service-level expectations.

Minimum Qualifications

• High School Diploma or GED required.
• One (1) or more years of administrative, customer service, data entry, claims processing, application review, or related experience.
• Experience reviewing documents for completeness and accuracy.
• Ability to pass all applicable background screening requirements.

Preferred Qualifications

• Experience processing applications, eligibility determinations, rebates, claims, grants, or customer assistance programs.
• Knowledge of utility, energy efficiency, housing assistance, weatherization, or community-based programs.
• Experience working with databases, CRM systems, or case management platforms.
• Experience generating reports and identifying data trends.

Required Skills & Competencies

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and ability to make decisions within established guidelines.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work independently while contributing to team goals.
• Professional customer service skills and a commitment to confidentiality.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn and navigate multiple software systems and databases.

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes and relationships.