E Commerce Order Specialist- Rancho Cucamonga, Ca

Ecommerce Order Specialist Location: Rancho Cucamonga, CA Pay Rate: $20.00 per hour Schedule: Full-Time Position Type: Temp-to-Hire About the Opportunity Our client is a growing technology distribution and eCommerce company seeking a detail-oriented Ecommerce Order Specialist to support its online sales operations. This position plays a critical role in ensuring accurate order processing, timely fulfillment, and exceptional customer service while helping maintain a positive online shopping experience. Position Summary The Ecommerce Order Specialist is responsible for managing online orders from receipt through shipment, coordinating with warehouse teams, maintaining inventory accuracy, and assisting customers with inquiries related to orders, shipping, and returns. The ideal candidate is organized, customer-focused, and able to thrive in a fast-paced environment.

Key Responsibilities

Order Processing & Fulfillment

• Monitor and process incoming online orders through various eCommerce platforms
• Verify order details, payment status, and customer information for accuracy
• Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders
• Track shipments and provide customers with order status updates
• Resolve order discrepancies and fulfillment issues promptly

Customer Service & Support

• Respond to customer inquiries regarding orders, shipping, returns, and product availability
• Assist customers with resolving order issues, missing items, or shipment delays
• Provide professional and exceptional customer service to enhance the overall customer experience

Inventory & Data Management

• Maintain accurate records of orders, shipments, returns, and customer communications
• Monitor inventory levels and communicate replenishment needs with warehouse and purchasing teams
• Identify and report inventory discrepancies to prevent stock shortages or fulfillment delays

Quality Control & Compliance

• Ensure all orders are processed accurately and packaged according to company standards
• Work with shipping carriers to resolve delivery concerns and claims
• Follow company policies and eCommerce platform guidelines regarding order processing and returns

Qualifications

• Previous experience in eCommerce, order processing, customer service, or administrative support preferred
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize work in a fast-paced environment
• Proficiency in Microsoft Office, including Excel and Word
• Experience with inventory management systems is a plus
• Familiarity with Shopify, Amazon, eBay, WooCommerce, or similar eCommerce platforms preferred
• Excellent verbal and written communication skills
• Customer-focused mindset with strong problem-solving abilities

What We're Looking For

• Reliable and detail-oriented professional
• Strong computer and data entry skills
• Excellent time management and organizational abilities
• Positive attitude and willingness to learn
• Ability to work independently and collaboratively with warehouse and office teams
• Commitment to accuracy, efficiency, and customer satisfaction

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.