Customer Service Representative II

Adecco is assisting a local client recruiting for a Fully Remote Customer Service Representative II . This is an excellent opportunity to join a winning culture and get your foot in the door. If Fully Remote Customer Service Representative II like something you would be interested in, and you meet the qualifications listed below, apply now!

• Pay: $22.65Hr
• Shift: 8am-5pm
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

Duties and Responsibilities:

Provide white-glove, concierge-style customer service to sales representatives, and medical accounts. This includes answering incoming calls, monitoring and solving support desk tickets, processing orders, and execution of related marketing programs. Maintain strong knowledge of the products and FAQs Utilize systems and department tracking tools and processes to ensure standard department practices and SOPs are followed Update SOPs as appropriate and create new SOPs when a new process is introduced Process sales orders timely and accurately Communicate with warehouse and UPS/freight forwarders as appropriate Understand and maintain adherence to departmental and corporate procedures and timelines Coordinate the resolution of open items with internal constituents (production, marketing, accounting, IT, etc.) and external accounts, consumers and vendors. Regularly update internal clients as to job status Create, edit, file and maintain records (ie. reports, status updates, minutes, agendas, etc.), related to sales order fulfillment and corporate initiatives Internally fulfill and ship orders and marketing requests, as needed Ensure adherence to return processing for products and sales materials Effectively prioritize the daily responsibilities, management of order and ticketing system, phone calls and office requests, both individually and within the Concierge Team Make recommendations to increase the efficiency and effectiveness of department operations ulfill additional requests as they relate to the efficient functioning of the department, the office, and company initiatives being supported

Candidates for Fully Remote HR Service Center Representative must meet the following requirements to be considered: High School Diploma or equivalent experience 1-2 years of relevant work experience Strong proficiency with Google's G-Suite and/or Microsoft's Office products · Excellent organizational and communication skills · Attention to detail · Ability to multi-task in heavy workload environment · Ability to work under pressure · Ability to work overtime /extended hours · Analytical ability · Flexible, persuasive, and diplomatic · Strong team-building skills · Flexibility to adapt to a fast-paced growing business model.

This Fully Remote Customer Service Representative II is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Fully Remote Customer Service Representative II position and other opportunities with Adecco.

Pay Details: $22.65 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.