Call Center Representatives

Adecco Staffing is hiring experienced Call Center Representatives for an onsite, temp-to-hire opportunity in Boston, MA. Job Details

• Pay: $21–$25 per hour
• Schedule: Full-time, 40 hours per week
• Pay Frequency: Weekly
• Employment Type: Temp-to-hire
• Location: Boston, MA (onsite)
• Training: 2–3 weeks, Monday through Friday, 9:30 AM–6:00 PM

Available Shifts All positions are onsite and require 5 scheduled days per week. First Shift

• Workdays: Sunday, Monday, Tuesday, Wednesday, and Friday
• Hours: Between 7:00 AM and 6:00 PM
• Days off: Thursday and Saturday

Early Second Shift

• Workdays: Sunday, Monday, Tuesday, Thursday, and Friday
• Hours: 1:00 PM–10:00 PM
• Days off: Wednesday and Saturday

Second Shift

• Workdays: Monday, Tuesday, Thursday, Friday, and Saturday
• Hours: 2:00 PM–11:00 PM
• Days off: Sunday and Wednesday

Please note: Exact start and end times for the first shift will be confirmed. Important Scheduling Expectations This is a 24/7 call center that never closes, including holidays and during inclement weather.

• Holiday and severe-weather coverage is required.
• Associates must be prepared to work their scheduled shifts during holidays and inclement weather.
• Reliable attendance and flexibility are essential.

What You'll Do

• Handle high-volume inbound calls from hospitals and medical offices.
• Follow established call scripts while providing professional, empathetic service.
• Triage calls based on urgency, including emergency situations.
• Page on-call medical staff for urgent requests.
• Support after-hours hospital communication.
• Update schedules, databases, and directories.
• Document calls accurately across multiple computer systems.
• Handle confidential patient information in accordance with HIPAA and company policies.

Requirements

• Previous call center experience and a history of steady job tenure are required.
• Medical call center experience is preferred.
• Excellent communication and customer service skills.
• Professional phone presence.
• Strong multitasking and documentation skills.
• Typing speed of 40+ WPM preferred.
• High school diploma or equivalent.
• Reliable attendance and ability to work onsite.

$500 Retention Bonus Associates who are converted to a temp-to-hire assignment during this hiring cycle and remain actively employed for six months may be eligible for a $500 one-time retention incentive at their six-month anniversary. Hiring immediately! Apply today, then call 617-598-2946 to speak with a recruiter.

Pay Details: $21.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.