Bilingual Customer Service Representative- Ontario, CA

Great Temp-to-Hire Opportunity! Bilingual Customer Service Representative (English/Spanish) Pay: $21.00/hour Schedule: Monday-Friday, 6:00 AM - 2:30 PM Position Type: Temp-to-Hire Excellent career opportunity! This position begins as a part-time role and offers the potential to transition into a full-time, long-term position based on performance and business needs. Ideal for candidates seeking growth, stability, and career advancement. Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Bilingual Customer Service Representative (English/Spanish) to support our clients national retail customers by managing orders, resolving inquiries, and ensuring excellent customer satisfaction. This is a great opportunity for someone with strong communication, organization, and problem-solving skills.

Responsibilities:

• Serve as the primary point of contact for customers via phone and email.
• Respond to order, delivery, and account-related inquiries in a timely and professional manner.
• Track and follow up on customer concerns until issues are fully resolved.
• Communicate order updates, delays, and changes to customers and internal departments.
• Monitor and manage orders through EDI and order management systems.
• Research customer accounts, order history, and previous communications to resolve issues.
• Coordinate with Sales, Purchasing, Production, Shipping, and Transportation teams.
• Maintain accurate records of customer interactions and resolutions.
• Prepare reports and complete administrative tasks accurately and on time.
• Assist with training team members as needed.
• Participate in safety meetings and follow company safety procedures.

Qualifications:

• Bilingual in English and Spanish (verbal and written communication required).
• High School Diploma or GED.
• Minimum of 2 years of customer service experience.
• Transportation and logistics experience is a plus.
• Intermediate Microsoft Office skills, including Outlook, Excel, and Word.
• Experience with ERP systems and EDI processing preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently and within a team environment.
• Professional communication and customer service skills.

Physical Requirements:

• Primarily office-based position.
• Prolonged periods of sitting and computer use.
• Occasionally lift up to 25 lbs.
• May occasionally enter warehouse or operational areas.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.