Jobs in the United States

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Retail Sales Associate – Part Time
AutoZone
Orlando, FL
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added just now
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Retail Sales Associate – Part Time
AutoZone
High Point, NC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added just now
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Retail Sales Associate – Full Time
AutoZone
Fenton, MI
- Full-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added just now
FH
Environmental Services Technician-EVSTECH
Forefront Healthcare
Elk City, OK
- $10 USD / hour
Forefront is dedicated to enhancing lives through exceptional culinary and support services.As a member of our team, you play an important role in maintaining a clean, safe, and comfortable…
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Senior Analyst, Central Operations Analytics
Ensemble RCM LLC
Remote, United States
The Sr Analyst, Central Operations is responsible for driving analytical and operational excellence within the provisioning operations team. The key objective of the role is to streamline…
Added just now
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Retail Sales Associate – Part Time
AutoZone
Rochester, NY
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 1 min ago
Associate Project Manager
ES3, LLC
Keene, NH · York, PA
The Associate Project Manager is responsible for executing projects with low to moderate complexity and providing planning, coordination, resource management and reporting support on…
Added 1 min ago
VICE PRESIDENT, OPERATIONS
Compass Group
Boston, MA
…Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed…
Added 1 min ago
CG
FOOD UNIT LEAD (FULL TIME AND PART TIME)
Compass Group
Wichita, KS
- $18 to $19 USD / hour
- Full-time
- Part-time
We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to…
Added 1 min ago
DIRECTOR OF FACILITIES
Compass Group
Cincinnatti, OH
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
Added 1 min ago
CG
ADMINISTRATIVE ASSISTANT (FULL TIME)
Compass Group
Tampa, FL
- $18 USD / hour
- Full-time
Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly…
Added 1 min ago
Sr. Strategic Planning Associate
COV Covidien LP
Boston, MA · Mounds View, MN · North Haven, CT · Lafayette, CO
As a Senior Strategic Planning Associate for the Surgical Operating Unit, you will play a critical role in shaping the future of Medtronic’s global strategy. Reporting to the Strategic…
Added 1 min ago
Bakery Associate/ Cake Cutter/ Cashier
The Cake Bake Shop Admin LLC
Indianapolis, IN
Perform additional bakery- or beverage-related duties as assigned to support operations.
Added 1 min ago
Customer Service Associate
IB
DC
The role of the Customer Service Associate is to provide a professional service to members of the IB Community, managing inquiries, identifying, and assessing customer needs. To champion…
Added 1 min ago
Customer Service Associate (Fixed Term)
IB
DC
The role of the Customer Service Associate is to provide a professional service to members of the IB Community, managing inquiries, identifying, and assessing customer needs. To champion…
Added 2 mins ago
OB
Front End Specialist 2 Part Time
Ollie's Bargain Outlet
Rosenberg, TX
- Part-time
20% Associate discount on all Ollie’s purchases;
Added 2 mins ago
NS
IT Support Technician
NexTech Solutions LLC
Gainesville, VA
- $60,000 to $75,000 USD / year
NTS is hiring an IT Support Techncian that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup,…
Added 2 mins ago
NS
IT Support Technician
NexTech Solutions LLC
Huntsville, AL
- $60,000 to $75,000 USD / year
NTS is hiring an IT Support Techncian that will be responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup,…
Added 3 mins ago
Lead Welder & Fitter
Enviva
Bowdon, GA
The Shift Supervisor is responsible for leading and managing the shift to ensure efficient and safe operations. This role involves assigning tasks, monitoring productivity, and maintaining…
Added 4 mins ago
BP
Customer Support Specialist
Baldor Professional Services, LLC
Bronx, NY
- $20 to $21 USD / hour
As a Customer Support Specialist, you play a key role in providing exceptional service to Baldor’s customers. You are expected to have a strong understanding of Baldor products, policies,…
Added 4 mins ago
Customer Experience Specialist
Farm Credit Services of America
Baldwin City, KS
…relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels.…
Added 4 mins ago
Clinical Assistant Professor, Assistant Professor, Clinical Associate Professor, Associate Professor, Clinical Professor, Professor
East Carolina University
NC
…colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU’s culture of academic excellence in…
Added 5 mins ago
Program Manager
Mayo US
Eau Claire, WI
…analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to…
Added 6 mins ago
VC
Warehouse Operations Associate I - Processor
Visual Comfort & Co.
Skokie, IL
- $20.87 to $21.62 USD / hour
Reporting directly to Warehouse Manager within the Distribution department, The Warehouse Operations Associate I is responsible for collaborating with all other warehouse departments, as…
Added 6 mins ago
Service Operations Specialist
Thermosystems, LLC
Elmhurst, IL
Associate degree in Business Administration, Operations, or a related field preferred.

AdaptHealth LLC

Manager, Patient Services

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

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Job Type

Full-time

Description

Position Summary:

The Patient Services Manager at AdaptHealth leads a dedicated team responsible for delivering exceptional customer service and operational support to patients, healthcare providers, and internal departments. This leadership role ensures the patient services team operates efficiently, consistently meets performance goals, and provides a positive, compliant experience that reflects our commitment to quality patient care.

Essential Functions and Job Responsibilities:

Team Leadership & Management

Manage and support a team of patient services representatives, including recruitment, hiring, onboarding, training, performance reviews, and ongoing coaching
Supervise daily operations of the patient services department, encompassing call handling, order processing, and comprehensive documentation
Provide overall supervision and oversight of call center operations to ensure optimal performance

Operational Excellence

Monitor service levels and team KPIs to ensure quality, timeliness, and accuracy of patient interactions and documentation
Track and analyze contact center performance metrics including call volumes, hold times, first-call resolution rates, and patient satisfaction scores
Identify opportunities for operational improvements, process streamlining, and staff development initiatives
Implement performance improvements and best practices based on data-driven insights

Patient Experience & Issue Resolution

Handle escalated patient concerns and service issues with professionalism, empathy, and commitment to timely resolution
Ensure all patient interactions meet the highest standards of care and service excellence
Maintain focus on patient-centered service delivery across all touchpoints

Cross-Functional Collaboration

Collaborate effectively with clinical, sales, billing, and logistics teams to ensure coordinated care and smooth workflow processes
Maintain open and proactive communication between the contact center, company locations, and other departments
Foster strong interdepartmental relationships to optimize patient outcomes

Compliance & Systems Management

Ensure the call center operates in full compliance with company policies, procedures, and AdaptHealth protocols
Manage information and technical systems within the call center environment
Stay current with regulatory requirements and industry best practices in patient services

Competency, Skills and Abilities:

Leadership Skills
Strong knowledge of healthcare industry regulations and compliance requirements
Experience with call center metrics, KPI analysis, and performance improvement initiatives
Excellent communication skills, both written and verbal
Proficiency in customer relationship management (CRM) systems and call center technologies
Strong problem-solving abilities and conflict resolution skills to detail
Advanced proficiency in data analysis and reporting tools
Bilingual capabilities (English/Spanish preferred)
Excellent Customer Service Skills
Patient First Mentality
Operational Oversight and multi-tasking within Contact Center
Ability to prioritize and manage multiple projects
Excellent verbal and written communication

Requirements

Education and Experience Requirements:

Associate degree from an accredited college required, bachelor's degree preferred
Minimum 3-5 years of management experience in customer service, call center operations, or healthcare patient services
Healthcare industry experience, particularly in durable medical equipment (DME) or patient services
Proven track record of leading and developing high-performing teams
Must have lead escalation team voice of the customer survey experience and more than 4+ years leading escalation team

Physical Demands and Work Environment:

Work environment may be stressful at times, as overall office activities and work levels fluctuate
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
Subject to long periods of sitting and exposure to computer screen
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
Must be able to lift 30 pounds as needed
Excellent ability to communicate both verbally and in writing
May be exposed to angry or irate customers or patients
Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Mental alertness to perform the essential functions of position.
Ability to work after non-business hours as needed.

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