Jobs in the United States

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Design Quality Engineer
CONMED Corporation
Denver, CO
- $74,200 to $92,000 USD / year
Investigates process and product issues identified through complaints and trend analysis of other conformance data. Works with other functional groups to resolve difficult quality problems…
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Maintenance Technician
Venterra Realty
Kyle, TX
The Assistant Maintenance Manager supports daily maintenance operations, ensuring all systems and equipment function efficiently. This role assists with repairs, preventative maintenance,…
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Maintenance Technician
Venterra Realty
Pasadena, TX
The Assistant Maintenance Manager supports daily maintenance operations, ensuring all systems and equipment function efficiently. This role assists with repairs, preventative maintenance,…
Added just now
PT
Automotive Repair Store Manager
Plaza Tire Service
Chatham, IL
- $80,000 to $160,000 USD / year
Ready to run your own store in a company that's growing fast and promotes from within? As a Store Manager, you'll be the on-site leader of a Sun Auto Tire & Service location - owning the…
Added 1 min ago
Safety Project Manager
Cupertino Electric, Inc.
San Jose, CA · Des Moines, IA
The Safety Project Manager supports the Safety Directors and the Corporate Safety Team in fostering and sustaining an Incident and Injury Free Culture (IIFC) while ensuring compliance with…
Added 1 min ago
Account Executive, Midmarket
Steer
Remote, United States
Sell to the Whole Buying Group: Multi-thread across owners, operations directors, marketing managers, and finance, and align them on why Steer and why now.
Added 1 min ago
Account Executive, Full Cycle
Steer
Remote, United States
Sell to the Whole Buying Group: Multi-thread across owners, operations directors, marketing managers, and finance, and align them on why Steer and why now.
Added 1 min ago
Account Liaison, Guest Services
Evans Global Aviation LLC
Tampa, FL
…company. The Account Liaison, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the…
Added 1 min ago
IC
Assistant Manager
IFH CT OPERATIONS, INC
Brockport, NY
- $19.05 USD / hour
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet…
Added 1 min ago
IC
Assistant Manager
IFH CT OPERATIONS, INC
Meriden, CT
- $19.44 USD / hour
Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet…
Added 1 min ago
Lead
Jeld-Wen Inc.
Grand Rapids, MI
…leadership roles of increased responsibility in production support operations using hand tools, associated machinery, equipment, including inspection equipment, to assist in the…
Added 2 mins ago
Staff Vice President (VP) and Head of Payments
The Elevance Health Companies, Inc.
VA · OH · NY
The Head of Payments leads our claims payment operations team responsible for the accurate, timely, and secure movement of funds, including multi-rail transaction processing, multi-entity…
Added 2 mins ago
Security Analyst Sr
The Elevance Health Companies, Inc.
United States
Represents infrastructure security support in significant projects and performs the most complex operations and administration tasks.
Added 2 mins ago
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Pharmacy Technician Supervisor - Intake
Woodridge, IL
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
J
Pharmacy Technician Supervisor - Intake
Waltham, MA
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
J
Pharmacy Technician Supervisor - Intake
Scottsdale, AZ
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
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Pharmacy Technician Supervisor - Intake
New Hyde Park, NY
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
J
Pharmacy Technician Supervisor - Intake
Louisville, KY
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
J
Pharmacy Technician Supervisor - Intake
Houston, TX
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 2 mins ago
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Pharmacy Technician Supervisor - Intake
Buffalo, NY
- From $57,000 USD / year
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered…
Added 3 mins ago
AS
Assistant Store Manager (FTYR) – Four Mountain Sports Aspen
Aspen Skiing Company
Aspen, CO
- $68,000 to $71,000 USD / year
The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, high-quality guest experience across Four Mountain Sports retail and rental…
Added 3 mins ago
D
RN Case Manager, Advanced (IKC-CA)
DAVITA
El Segundo, CA
- $41 to $55 USD / hour
This Registered Nurse, RN Case Manager functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while…
Added 3 mins ago
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Manager, Enterprise Risk Management
DAVITA
Denver, CO
- $85,000 to $135,000 USD / year
Industry Knowledge: Understanding of healthcare operations is a plus.
Added 3 mins ago
UP
HR Onboarding Coordinator
US Physical Therapy
Garden City, NY
- $60,000 to $65,000 USD / year
You’ll play a key role in supporting day-to-day HR operations, with a strong focus on onboarding, compliance, and backend HR processes. This position offers hands-on exposure to multiple…
Added 3 mins ago
Transportation Support Specialist
Recovery Centers of America
St. Charles, IL
…visits, and other locations as directed by the Administrative Manager in a safe and timely manner, adhering to strict time schedules. The Transportation Support Specialist may also assist…

AdaptHealth LLC

Manager, Patient Services

Remote, United States

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

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Job Type

Full-time

Description

Position Summary:

The Patient Services Manager at AdaptHealth leads a dedicated team responsible for delivering exceptional customer service and operational support to patients, healthcare providers, and internal departments. This leadership role ensures the patient services team operates efficiently, consistently meets performance goals, and provides a positive, compliant experience that reflects our commitment to quality patient care.

Essential Functions and Job Responsibilities:

Team Leadership & Management

Manage and support a team of patient services representatives, including recruitment, hiring, onboarding, training, performance reviews, and ongoing coaching
Supervise daily operations of the patient services department, encompassing call handling, order processing, and comprehensive documentation
Provide overall supervision and oversight of call center operations to ensure optimal performance

Operational Excellence

Monitor service levels and team KPIs to ensure quality, timeliness, and accuracy of patient interactions and documentation
Track and analyze contact center performance metrics including call volumes, hold times, first-call resolution rates, and patient satisfaction scores
Identify opportunities for operational improvements, process streamlining, and staff development initiatives
Implement performance improvements and best practices based on data-driven insights

Patient Experience & Issue Resolution

Handle escalated patient concerns and service issues with professionalism, empathy, and commitment to timely resolution
Ensure all patient interactions meet the highest standards of care and service excellence
Maintain focus on patient-centered service delivery across all touchpoints

Cross-Functional Collaboration

Collaborate effectively with clinical, sales, billing, and logistics teams to ensure coordinated care and smooth workflow processes
Maintain open and proactive communication between the contact center, company locations, and other departments
Foster strong interdepartmental relationships to optimize patient outcomes

Compliance & Systems Management

Ensure the call center operates in full compliance with company policies, procedures, and AdaptHealth protocols
Manage information and technical systems within the call center environment
Stay current with regulatory requirements and industry best practices in patient services

Competency, Skills and Abilities:

Leadership Skills
Strong knowledge of healthcare industry regulations and compliance requirements
Experience with call center metrics, KPI analysis, and performance improvement initiatives
Excellent communication skills, both written and verbal
Proficiency in customer relationship management (CRM) systems and call center technologies
Strong problem-solving abilities and conflict resolution skills to detail
Advanced proficiency in data analysis and reporting tools
Bilingual capabilities (English/Spanish preferred)
Excellent Customer Service Skills
Patient First Mentality
Operational Oversight and multi-tasking within Contact Center
Ability to prioritize and manage multiple projects
Excellent verbal and written communication

Requirements

Education and Experience Requirements:

Associate degree from an accredited college required, bachelor's degree preferred
Minimum 3-5 years of management experience in customer service, call center operations, or healthcare patient services
Healthcare industry experience, particularly in durable medical equipment (DME) or patient services
Proven track record of leading and developing high-performing teams
Must have lead escalation team voice of the customer survey experience and more than 4+ years leading escalation team

Physical Demands and Work Environment:

Work environment may be stressful at times, as overall office activities and work levels fluctuate
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
Subject to long periods of sitting and exposure to computer screen
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
Must be able to lift 30 pounds as needed
Excellent ability to communicate both verbally and in writing
May be exposed to angry or irate customers or patients
Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Mental alertness to perform the essential functions of position.
Ability to work after non-business hours as needed.

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