Court Training Program Manager

General Summary

This is a continuous job posting and will remain open until a sufficient number of qualified applications are received. The posting may close at any time without notice. Applicants are encouraged to apply as soon as possible to ensure consideration

The Ada County Clerk’s Office, proudly named one of Idaho’s Best Places to Work multiple years in a row, is driven by a passion for public service and building trust in government. Our culture is rooted in kindness, joy, innovation, transparency, and a focus on what matters most: our customers and each other. If you have both the heart and the drive to serve the public, we’d love to meet you.

The Ada County Clerk’s Office is a great place to work! Within Ada County, there are more than 2000 employees dedicated to enhancing our community’s quality of life. Within the Clerk’s Office there about 200 employees and this is an exciting opportunity to join a team that’s making a real impact every day. Why Work With Us? We offer a competitive Total Rewards package that adds approximately 40% to your base salary, including:

• Comprehensive medical, dental, and vision coverage
• Generous vacation and sick leave starting day one
• 11 paid holidays each year
• One of the nation’s top state retirement systems (11.96% employer contribution)
• 457(b) plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and wellness programs
• Ongoing training opportunities

What We Do The Ada County Clerk’s Office serves the community through five divisions: Court Clerks, Recorders, Auditors, Elections, and Community Programs. If you have ever voted, filed court documents, obtained a marriage license, applied for rental assistance or researched how your property tax dollars are spent, you’ve experienced our work firsthand. We do our best each and every day to make sure Ada County citizens have a smooth and efficient experience with our office.

Learn more about Ada County Clerk's Office by visiting our website. Ada County Clerk's Office REQUIRED: A letter of interest and a current resume must be submitted with your application to be considered for any Clerk’s Office positions.

POSITION GENERAL SUMMARY:

The Training Program Manager provides strategic leadership and system-wide oversight for the design, implementation, evaluation, and continuous improvement of employee training and development across all departments within the Courts Division of the Clerk’s Office. This position oversees onboarding, ongoing education, policy and procedure training, competency development, and professional growth to ensure consistency, operational effectiveness, and compliance with statutory updates, court rules, and judicial mandates. The incumbent collaborates with Clerk’s Office and Court leadership, supervisors, department trainers, Trial Court Administration, and the Supreme Court to develop standardized training materials, procedures, electronic learning modules, and recordkeeping systems. The position also monitors training effectiveness and operational accuracy through performance metrics and communicates court updates to ensure employees follow current directives. This role supports the Clerk’s mission to serve and build trust. The Court Training Program Manager is expected to demonstrate kindness, be joyful, support innovation, communicate transparently, and remain focused on work that supports the Court’s core responsibilities and service to the community and our team.

DISTINGUISHING FEATURES OF THE CLASS:

The incumbent reports to the Director of Court Clerks and leads the training program development, coordination and delivery of training protocols and procedures with internal and external stakeholders. Works under limited supervision, exercises autonomous decision making and must use a significant degree of independent judgment during strategic planning and project completion while taking initiative to complete assigned work.Essential Functions

• Evaluates needs of and responsible for creation of integrated training system across Court Division;
• Curriculum Design & Instructional Strategy
• Designs, develops, and updates standard operating procedures (SOPs) documentation, onboarding modules, and continuous education curricula across all specialized court clerk divisions;
• Creates multi-modal learning assets, including e-learning modules, job aids, quick-reference guides, and classroom facilitation guides;
• Aligns training content with statutory updates, local court rule changes, and judicial mandates, ethical and competency standards;
• Program Management & Implementation
• Oversees the onboarding and new hire training pipeline to ensure seamless integration of new court clerks; develops effective training materials for each department within the court clerk’s organization that also integrates with cross-departmental cohesiveness; confers with management and identifies training needs based on changes and other factors; communicates with, trains and coordinates departmental trainers to ensure consistent and effective dissemination of training across the division;
• Facilitates instructor-led training (ILT) and virtual instructor-led training (VILT) sessions;
• Establishes and manages a learning management system;
• Develops methods to systematically monitor changes in policies and procedures as mandated by the Idaho Supreme Court and State Legislature as well as systematically disseminating changes throughout documentation;
• Cross-Departmental Collaboration & Needs Assessment
• Initiates and partners with Leadership and supervisors to conduct regular training needs assessments and bridge skills gaps;
• Communicates with Idaho Supreme Court to create updated training materials; develops communication systems to dispense updated information to all current and incoming employees;
• Assists with the mediation and resolution of issues and problems involving differing training methods;
• Compliance, Quality Assurance & Evaluation
• Monitors training programs; conducts follow-up studies of all completed training to evaluate and measure results;
• Uses data and research techniques for decision making and planning;
• Runs, processes to varying degrees, and distributes daily, weekly, monthly, and yearly reports; Performs necessary audits to check correct procedures use for accuracy and completeness;
• Coordinates recordkeeping of Court Clerk employees’ trainings;
• Assists with monitoring staff compliance with ethical and competency standards;
• Maintains a positive, helpful, constructive attitude and working relationship with supervisors, departmental employees, other County employees, Elected Officials and the public;
• In the absence of and/or under direction of superiors, performs community liaison and education duties.

ADDITIONAL FUNCTIONS:

• Attending Public Meetings such as local legal bar meetings, County open forums, etc.;
• Occasionally acts as a resource to other Idaho counties for procedural questions, technical clarifications, and implementation of new policy, law, and forms;
• Other assignments as their arise.

Job Requirements

• Knowledge of the training needs of the Clerk’s Court Division;
• Bachelor’s degree in Business Administration, Organizational Development, or a related field; or three to five years of experience in the Clerk’s Court Division and/or training coordination;
• Skill in project management, time management, organization, and independent decision-making;
• Skill in oral and written communication, presentation, and public speaking;
• Skill in Microsoft Office, SharePoint, instructional technology, and software used to develop training materials and presentations;
• Skill in coaching, encouraging employees, and directing training through non-supervisory relationships;
• Ability to evaluate training effectiveness and measure learning outcomes across the Division;
• Ability to learn and apply new technologies to meet training needs;
• Ability to translate complex policies, procedures, and information into clear, accessible training materials and instructions, including written, verbal, and video formats;
• Ability to develop training guides and deliver engaging presentations to diverse audiences through in-person, virtual, and other formats;
• Ability to build and maintain effective working relationships with employees, officials, customers, and the public, including managing difficult interactions;
• Ability to evaluate processes using logical and creative thinking to improve efficiency, reduce costs, and support continuous improvement;
• Ability to work independently and collaboratively in high-stress situations.

Work Environment & Physical Demands

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• Requires sufficient mobility to move continually about the office for up to eight (8) hours per day;
• May be required to lift up to 25 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

DISCLAIMER:

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Benefits

Visit Employee Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!

Use our Compensation Estimator Tool to get a personalized look at what your total compensation could be including estimated salary, retirement contributions, health benefits and paid time off. This tool is designed to help prospective employees better understand the full value of working at Ada County.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

• Low-cost medical, dental, vision premiums and deductibles
• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits
• 457(b) post or pre-tax investments options with up to 3% employer match
• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.
• Free ACHD Commuter ride vanpool program
• Free bus pass

Paid-leave:

• 11 paid holidays per year
• 8 weeks paid Parental Leave
• Approximately 96 hours of vacation accrual for full-time employee
• Approximately 96 hours of sick accrual for full-time employee
• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible
• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account
• NCPERS Decreasing Term Life Insurance
• Supplemental Employee, Spouse, Child Life Insurance
• Supplemental Long-Term Disability Insurance
• AFLAC