Position Summary
Acuren Inspection is seeking an Operations Manager to lead both the operational delivery and sales growth of our services within a specific regional or geographical location. This role is critical to planning, delivering, and promoting technical services that meet client needs while complying with safety, quality, and financial goals. The Operations Manager will provide strategic solutions to clients that enhance Acuren's position as a trusted business partner, reduce their operating costs, and drive new business opportunities throughout the region. THIS WILL BE AN ONSITE POSITION IN DAVENPORT, IA.
The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren’s position as a trusted business partner and reduce their costs to operate.
Responsibilities
Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:
- Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
- Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
- Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
- Preparing price estimates for complex and detailed work packages;
- Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
- Approving technical training recommendations;
- Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
- Providing oversight to administrative functions to ensure accurate and efficient completion of
Manage financial performance by:
- Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
- Reviewing and approving operational expenses, DTR’s and expense submissions;
- Participating in in the development of operational and capital budgets;
- Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
- Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.
Ensure Service Excellence & Perform Business Development including:
- Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
- Engaging productively with existing and new clients to expand regional service offerings;
- Improving value of services offered and demonstrating innovative technology to customers;
- Utilizing site specific metrics to improve productivity and improve customer service;
- Seeking clarification of the client’s expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.
Other work duties as assigned.
Requirements
KNOWLEDGE, SKILLS & ABILITIES:
The position requires the following skills and abilities:
- Strong managerial skills with the ability to interact effectively with staff at all levels;
- Excellent communication, interpersonal and analytical skills;
- Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
- Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
- Strong organizational and prioritization skills.
- Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.
EDUCATION:
- Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
- NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.
Working Conditions
Company Overview and Benefits
Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.
Benefits
- Competitive Salary
- Medical, dental, and supplemental insurance
- 401K Plan
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Company paid Life & AD&D
- Employee stock purchase plan
Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:
- Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
- Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
- Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
- Preparing price estimates for complex and detailed work packages;
- Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
- Approving technical training recommendations;
- Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
- Providing oversight to administrative functions to ensure accurate and efficient completion of
Manage financial performance by:
- Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
- Reviewing and approving operational expenses, DTR’s and expense submissions;
- Participating in in the development of operational and capital budgets;
- Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
- Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.
Ensure Service Excellence & Perform Business Development including:
- Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
- Engaging productively with existing and new clients to expand regional service offerings;
- Improving value of services offered and demonstrating innovative technology to customers;
- Utilizing site specific metrics to improve productivity and improve customer service;
- Seeking clarification of the client’s expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.
Other work duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
The position requires the following skills and abilities:
- Strong managerial skills with the ability to interact effectively with staff at all levels;
- Excellent communication, interpersonal and analytical skills;
- Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
- Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
- Strong organizational and prioritization skills.
- Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.
EDUCATION:
- Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
- NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.
