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IG
EDI Specialist
Insight Global
Creve Coeur, MO
- From $40 USD / hour
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IG
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- From $62 USD / hour
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IG
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- From $57 USD / hour
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Communicate professionally and respectfully with families, coworkers, and leadership using Cadence‑approved tools and systems.
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Indianapolis, IN
- Part-time
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Peoria, AZ
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Cordova, TN
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Utilize company reporting tools and systems to support decision-making and business performance.
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- $59,534 to $74,360 USD / year
Five (5) years of experience in providing space planning solutions, using AutoCAD and/or ArcGIS systems
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Golf Course Attendant
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Captiva, FL
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Central Office _ Manager II, Student Information Systems (Information and Instructional Technology) 2026-2027
DeKalb County School District
Stone Mountain, GA
The DeKalb County School District is seeking an experienced and professional Manager II, Student Information Systems.
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Junior Residential Mechanical Designer
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Fairfax, VA
…opportunity to perform load calculations and design residential HVAC systems using the industry’s leading modeling software. PEG specializes in green building and design which we…
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Program Impact and Visibility Specialist
Marshall University
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Collect, manage, and maintain program data using organizational databases and tracking systems.
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Creative Design & Marketing Specialist
National Investment Center For Seniors Housing & Care
Annapolis, MD
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Director of Sales (Senior Living)
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Experience working with sales CRM systems, tracking leads and sales activities.
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Infrastructure - Senior Project Manager
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…public spaces where we gather to the roads, bridges, transit systems, airports, and ports that connect us, our work touches everyday life. We bring together diverse perspectives and…
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Architectural Designer - Advanced Manufacturing
Stantec
Boise, ID
Work from home may be optional for up to two days per week depending on assignment
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Architectural Project Manager - Science & Technology
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Los Angeles, CA
Excellent understanding of accessibility codes, life-safety codes, building construction systems, means and methods, materials, and industry associated standards.
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Senior Instrumentation and Controls Engineer
Stantec
Denver, CO · Chandler, AZ · Tucson, AZ · Las Vegas, NV · Albuquerque, NM · Reno, NV · Salt Lake City, UT
…should be able to evaluate, select, specify, and engineer I&C systems for a project. A Senior I&C Engineer will perform a variety of tasks which may include calculations, and field work.…
Added 1 min ago
ZT
Software Development Engineer Senior
Zebra Technologies Corporation
Holtsville, NY
- $96,800 to $145,200 USD / year
Analyzes, designs, develops, and maintains software solutions for the organization’s products and systems. Leads system integration of software and hardware to ensure consistent performance…
Added 1 min ago
LA
Maintenance Helper - The Retreat
Lodging and Leisure Investments
United States
- $17 USD / hour
- Perform routine inspections and preventive maintenance on machinery, equipment, and building systems
Added 1 min ago
DB
Accountant - Operations
Default Brand
Los Angeles, CA
- $70,000 to $85,000 USD / year
Validate data across the general ledger, bank platforms, subledgers, source systems, reconciliation tools, and reporting outputs to ensure completeness and accuracy.
Added 1 min ago
Supply Chain Shift Coordinator - COP C
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Monitors and assesses Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS) to determine efficiency of workflow.
Added 1 min ago
Junior Data Transfer Agent
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Lexington Park, MD
…isolated, stand-alone, and differently classified information systems. You will follow established security procedures, inspect and process removable media, and maintain accurate records to…

Acuity Inc.

Technical Support Analyst (Refrigeration Controls)

Washington, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Posting language: English

Original job description

Summary

KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.

KE2 Therm Solutions is part of Distech Controls Inc. (https://www.distech-controls.com/) which is owned by Acuity Inc.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

This role is based out of Washington, MO. Applicants must be within a commutable distance.

Job Summary

KE2 Therm is an industry leader in refrigeration controls, providing energy savings and precise control to the market. We are the first to have offered widespread, accessible remote access communications in refrigeration through our patented KE2 SmartAccess technology, transitioning the industry from mechanical to electronic control and IoT. KE2 Therm is part of Distech Controls, an innovation leader in energy management solutions, which provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, while reducing operating costs. Distech delivers Innovative Solutions for Greener Buildings through passion for innovation, quality, customer satisfaction, and sustainability. The company serves multiple market segments through its worldwide business divisions, service offices and a superior network of Authorized Partners. Distech Controls, Inc. is a subsidiary of Acuity Inc. For more information visit www.ke2therm.com and www.distech-controls.com

What will be your role?

We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support team. You will be responsible for providing exceptional technical support services to our customers by responding to their technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and control systems.

Key Tasks & Responsibilities (Essential Functions)

Respond to technical questions from customers pertaining to the use of KE2 Therm controllers.
Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories.
Listen to customer requirements or challenges and recommend product solutions for their application.
Ensure that customers receive quality and necessary support to solve their problems.
Update the customer database (CRM) and enter a ticket logging detailed notes following each customer email/phone conversation.
Collaborate with product development to assist in identification of customer requirements related to the product.
Assist in the development of product training and application support programs.
Assist in review of competitive analysis of product lines.
Assist in the development of product literature, technical bulletins, and installation instructions.
Create articles and populate knowledge base to assist our customers.
Contribute to the improvement of available tools and internal processes used by the support team.
Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry.
Attend sales conferences and trade shows as required.
Provide field support, if required.
Periodically assist in covering afterhours on-call emergency support.

Skills and Minimum Experience Required

Four year degree in Mechanical or Electrical Engineering, Engineering Technology, IT, Computer Science or equivalent field experience in:

o HVAC and/or Refrigeration Systems

o Electrical

Strong verbal and written communication skills.
Ability to diagnose complex problems.
Attention to detail
Analytical thinker
Customer Service oriented
Courtesy and positive attitude
Structured and organized in one's own work
Demonstrate excellent communication and interpersonal relationships.
Demonstrated autonomy, diligence, professionalism and sense of responsibilities.
Ability to work remotely from a space with minimal distractions.
Willingness to travel for customer meetings, trade shows, site visits, and industry events as required.
Willingness to periodically assist in covering afterhours on-call emergency support.
Working knowledge of Microsoft programs including Excel, Power Point, Word, and Copilot.

Preferred Skills and Experience

Previous experience installing and/or using KE2 Therm controls.
Knowledge of the BacNet, Modbus, or other control system protocols.
Experience and/or qualification in a related domain as a trainer.
Relevant experience in the installation of Building Automation Systems (BAS).
IT knowledge (OS systems, networking).
Fluent in Spanish or French.

Travel Requirements

+ 1-20%

The range for this position is $66,500.00 to $119,700.00 USD. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable ...

Apply on hiremo.mo.gov About employer

More about this job

Skills

Technical support
Energy efficiency
Customer service
Control systems
Troubleshooting
Communication skills
Sales
Electrical engineering
Computer science
HVAC
Attention to detail
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Building automation

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Work requirements

Jobs in the United States