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Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - San Ramon (Hybrid)
SAP
San Ramon, CA
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
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Specialty Unit Staff RN - Hospital - Transitional Care Unit - DOU - San Marcos
Kaiser Permanente
San Marcos, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
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Preconstruction Manager I
Ryan Companies US Inc
United States
Build upon Ryan subcontractor and vendor resource database.
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ADMINISTRATIVE SPECIALIST
Space and Naval Warfare Systems Command
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Sr. Electronic Warfare / RF Systems Engineer
Trinzic
Point Mugu, CA
Candidates must have in-depth knowledge of airborne EW system design, integration, and testing
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Staff RN - Hospital - Med Surg Tele - Per Diem Nights
Kaiser Permanente
Baldwin Park, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Added 1 min ago
Staff RN - Hospital Y5 - Med Surg Tele - Per Diem Days
Kaiser Permanente
Baldwin Park, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Added 1 min ago
Supervisor, Energy Engineering
Walker-Miller Energy
Ann Arbor, MI · Detroit, MI
Added 1 min ago
Supervisor, Energy Engineering
Walker-Miller Energy
Lansing, MI · Detroit, MI
Added 1 min ago
Supervisor, Energy Engineering
Walker-Miller Energy
Grand Rapids, MI · Detroit, MI
Added 1 min ago
GC
Estimator
Griffith Company
Brea, CA
- $80,000 to $150,000 USD / year
Must have a strong work ethic and excellent time management skills · Must have high attention to detail
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Staff RN - Hospital
Kaiser Permanente
Fontana, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Added 2 mins ago
S
Temp-to-Hire Recruiter
Spherion
Fort Wayne, IN
- $20 to $25 USD / hour
Maintain and document candidate communication within the recruiting database
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Staff RN - Hospital Y5 - Med Surg Tele - Per Diem Nights
Kaiser Permanente
Downey, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Added 2 mins ago
Network Engineer Senior
Acuity Inc.
Ontario, CA
…directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of…
Added 2 mins ago
Level III Staff RN - Riverside - Obstetrics/GYN - Limited 2nd and 3rd OB Ultrasound - FT (40) - 9:30 AM - 6:00 PM
Kaiser Permanente
Riverside, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
Added 2 mins ago
Piping Field Engineer
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Must have the ability to walk into and out of the project (enter/egress)
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Partner Engineer, Device Platform Operations, YouTube
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Experience working with database technologies (e.g., SQL, NoSQL).
Added 2 mins ago
Sr. Security Solutions Architect, AI-Applied Guidance, Well-Architected Solutions Innovation
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Added 2 mins ago
Specialty Unit Staff RN - Hospital - Dialysis
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Irvine, CA
Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
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Associate Analyst, Clinical Device Management
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Irvine, CA
Selected candidate must reside within a reasonable distance from the Irvine corporate location and have the ability to commute on required onsite days
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Lead Group Product Manager, Cloud SQL
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Sunnyvale, CA
5 years of experience with SaaS products in the relational database space.
Added 3 mins ago
Principal WW Specialist SA, ADDA, WWSO Generative AI
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Knowledge of database design and implementation or equivalent
Added 3 mins ago
Senior Engineer - Cloud (Sunnyvale, CA; US Remote)
CrowdStrike
Sunnyvale, CA · Sacramento, CA
Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered
Added 3 mins ago
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Senior Mainframe CoolGen Developer
Cognizant
Sacramento, CA
- $105,000 to $120,000 USD / year
We are looking for an experienced Senior Mainframe CoolGen Developer to design, develop, test, enhance, and support high-volume, reliable enterprise applications built on CA Gen/CoolGen and…

Acuity Inc.

Technical Support Analyst (Refrigeration Controls)

Washington, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Posting language: English

Original job description

Summary

KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.

KE2 Therm Solutions is part of Distech Controls Inc. (https://www.distech-controls.com/) which is owned by Acuity Inc.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

This role is based out of Washington, MO. Applicants must be within a commutable distance.

Job Summary

KE2 Therm is an industry leader in refrigeration controls, providing energy savings and precise control to the market. We are the first to have offered widespread, accessible remote access communications in refrigeration through our patented KE2 SmartAccess technology, transitioning the industry from mechanical to electronic control and IoT. KE2 Therm is part of Distech Controls, an innovation leader in energy management solutions, which provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, while reducing operating costs. Distech delivers Innovative Solutions for Greener Buildings through passion for innovation, quality, customer satisfaction, and sustainability. The company serves multiple market segments through its worldwide business divisions, service offices and a superior network of Authorized Partners. Distech Controls, Inc. is a subsidiary of Acuity Inc. For more information visit www.ke2therm.com and www.distech-controls.com

What will be your role?

We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support team. You will be responsible for providing exceptional technical support services to our customers by responding to their technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and control systems.

Key Tasks & Responsibilities (Essential Functions)

Respond to technical questions from customers pertaining to the use of KE2 Therm controllers.
Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories.
Listen to customer requirements or challenges and recommend product solutions for their application.
Ensure that customers receive quality and necessary support to solve their problems.
Update the customer database (CRM) and enter a ticket logging detailed notes following each customer email/phone conversation.
Collaborate with product development to assist in identification of customer requirements related to the product.
Assist in the development of product training and application support programs.
Assist in review of competitive analysis of product lines.
Assist in the development of product literature, technical bulletins, and installation instructions.
Create articles and populate knowledge base to assist our customers.
Contribute to the improvement of available tools and internal processes used by the support team.
Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry.
Attend sales conferences and trade shows as required.
Provide field support, if required.
Periodically assist in covering afterhours on-call emergency support.

Skills and Minimum Experience Required

Four year degree in Mechanical or Electrical Engineering, Engineering Technology, IT, Computer Science or equivalent field experience in:

o HVAC and/or Refrigeration Systems

o Electrical

Strong verbal and written communication skills.
Ability to diagnose complex problems.
Attention to detail
Analytical thinker
Customer Service oriented
Courtesy and positive attitude
Structured and organized in one's own work
Demonstrate excellent communication and interpersonal relationships.
Demonstrated autonomy, diligence, professionalism and sense of responsibilities.
Ability to work remotely from a space with minimal distractions.
Willingness to travel for customer meetings, trade shows, site visits, and industry events as required.
Willingness to periodically assist in covering afterhours on-call emergency support.
Working knowledge of Microsoft programs including Excel, Power Point, Word, and Copilot.

Preferred Skills and Experience

Previous experience installing and/or using KE2 Therm controls.
Knowledge of the BacNet, Modbus, or other control system protocols.
Experience and/or qualification in a related domain as a trainer.
Relevant experience in the installation of Building Automation Systems (BAS).
IT knowledge (OS systems, networking).
Fluent in Spanish or French.

Travel Requirements

+ 1-20%

The range for this position is $66,500.00 to $119,700.00 USD. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable ...

Apply on hiremo.mo.gov About employer

More about this job

Skills

Technical support
Energy efficiency
Customer service
Control systems
Troubleshooting
Communication skills
Sales
Electrical engineering
Computer science
HVAC
Attention to detail
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Building automation

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Work requirements

Jobs in the United States