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IG
Senior Java Backend Developer
Insight Global
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- From $62 USD / hour
The ideal candidate is a hands-on, self-driven developer with strong Java backend experience, expertise in authentication and authorization, and the ability to work independently in complex…
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IG
Quality Assurance Analyst IV
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- From $57 USD / hour
Experience testing applications in AWS/cloud environments.
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TS AWS Cloud Engineer
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- From $84.13 USD / hour
Strong hands-on experience with AWS (designing, developing, deploying cloud applications)
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Scientist I, Analytical Development - Process Sciences
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Los Angeles, CA
Manages and tracks change orders, applications for payment by contractors and other contractual modifications impacting budget and schedule.
Added 1 min ago
ZT
Software Development Engineer Senior
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Holtsville, NY
- $96,800 to $145,200 USD / year
Added 1 min ago
Project Manager IV
University of South Carolina
SC
Driver’s license required
Added 2 mins ago
Junior Data Transfer Agent
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Use Windows and Linux operating systems, approved data transfer tools, and supporting security applications to complete assigned tasks.
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HG
H&M Department Manager - Concord Mills
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Concord, NC
- $23.56 to $27.09 USD / hour
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Associate Organ Recovery Surgeon
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Senior Grant Administrator
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United States
12. Support progress reports, renewals, and continuation applications.
Added 2 mins ago
AG
Senior Data & Analytics Analyst
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Chicago, IL
- $97,700 to $146,500 USD / year
…analytics capabilities across the organization, including AI applications to deliver actionable insights and drive business value. This position will work in a fast-paced environment with…
Added 2 mins ago
Territory Manager- Hospital Defibrillators (MS)
ZMC-US MA ZOLL Medical Corporation
Remote, United States
Valid state driver’s license Required
Added 2 mins ago
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Inside Sales and Support Specialist - Robotics
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Hoffman Estates, IL
- $70,000 to $90,000 USD / year
…business development efforts across a wide range of industries and…
Added 2 mins ago
Senior Talent Acquisition & Sourcing Specialist
Mercedes-Benz
Atlanta, GA
Rather than relying primarily on incoming applications, this role proactively identifies and engages talent through active sourcing, market research, professional networks, referrals,…
Added 2 mins ago
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VP, Primary Care Operations | Optum MA
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Auburndale, MA
- $159,300 to $273,200 USD / year
Added 2 mins ago
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Sr Systems Specialist
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Remote, United States
- $32.74 to $54.56 USD / hour
The ideal candidate will bring a strong technical and analytical background, with experience supporting business applications, reporting platforms, and system optimization efforts. While…
Added 2 mins ago
Sr. Lead, AI Engineering
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Miami, FL
Added 3 mins ago
Project Manager
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Monthly Financial Review: Pay applications, cost forecasting, and cash flow
Added 3 mins ago
Application Engineer
ALLIENT INC
Tulsa, OK
Allient Inc. is in growth mode and currently seeking a commercially driven Applications Engineer to join our team at our facility in Tulsa, Oklahoma!
Added 3 mins ago
Software Engineering Intern
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Lawrence, KS
Applicants must have a minimum 3.0 GPA, with a preference for students at the junior level or above
Added 3 mins ago
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Nurse Manager
BAYADA Home Health Care
Collingswood, NJ
- $88,000 to $90,000 USD / year
Added 3 mins ago
CC
Distribution Center Operations Trainer - Mon-Fri - 8a - 4:30p
Christiana Care Health Services, Inc.
Newark, DE
- $20.24 to $30.36 USD / hour
Experience using Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Added 3 mins ago
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Leasing Consultant
Heatherwood
West Hempstead, NY
- $24 to $27 USD / hour
Guide prospects through the leasing process, including applications, background, and credit checks.

Acuity Inc.

Technical Support Analyst (Refrigeration Controls)

Washington, MO, United States

Apply on hiremo.mo.gov About employer

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Job details

Posting language: English

Original job description

Summary

KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale.

KE2 Therm Solutions is part of Distech Controls Inc. (https://www.distech-controls.com/) which is owned by Acuity Inc.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

This role is based out of Washington, MO. Applicants must be within a commutable distance.

Job Summary

KE2 Therm is an industry leader in refrigeration controls, providing energy savings and precise control to the market. We are the first to have offered widespread, accessible remote access communications in refrigeration through our patented KE2 SmartAccess technology, transitioning the industry from mechanical to electronic control and IoT. KE2 Therm is part of Distech Controls, an innovation leader in energy management solutions, which provides unique building management technologies and services that optimize energy efficiency and comfort in buildings, while reducing operating costs. Distech delivers Innovative Solutions for Greener Buildings through passion for innovation, quality, customer satisfaction, and sustainability. The company serves multiple market segments through its worldwide business divisions, service offices and a superior network of Authorized Partners. Distech Controls, Inc. is a subsidiary of Acuity Inc. For more information visit www.ke2therm.com and www.distech-controls.com

What will be your role?

We are presently recruiting a Technical Support Analyst who will be a part of our Technical Support team. You will be responsible for providing exceptional technical support services to our customers by responding to their technical questions via telephone or e-mail, including possible onsite visits pertaining to the use of our controllers, solutions and control systems.

Key Tasks & Responsibilities (Essential Functions)

Respond to technical questions from customers pertaining to the use of KE2 Therm controllers.
Assist in troubleshooting refrigeration, electrical, and communication issues related to the controllers and communication accessories.
Listen to customer requirements or challenges and recommend product solutions for their application.
Ensure that customers receive quality and necessary support to solve their problems.
Update the customer database (CRM) and enter a ticket logging detailed notes following each customer email/phone conversation.
Collaborate with product development to assist in identification of customer requirements related to the product.
Assist in the development of product training and application support programs.
Assist in review of competitive analysis of product lines.
Assist in the development of product literature, technical bulletins, and installation instructions.
Create articles and populate knowledge base to assist our customers.
Contribute to the improvement of available tools and internal processes used by the support team.
Keep up to date with new technologies and products in the field related to KE2 Therm controls and the industry.
Attend sales conferences and trade shows as required.
Provide field support, if required.
Periodically assist in covering afterhours on-call emergency support.

Skills and Minimum Experience Required

Four year degree in Mechanical or Electrical Engineering, Engineering Technology, IT, Computer Science or equivalent field experience in:

o HVAC and/or Refrigeration Systems

o Electrical

Strong verbal and written communication skills.
Ability to diagnose complex problems.
Attention to detail
Analytical thinker
Customer Service oriented
Courtesy and positive attitude
Structured and organized in one's own work
Demonstrate excellent communication and interpersonal relationships.
Demonstrated autonomy, diligence, professionalism and sense of responsibilities.
Ability to work remotely from a space with minimal distractions.
Willingness to travel for customer meetings, trade shows, site visits, and industry events as required.
Willingness to periodically assist in covering afterhours on-call emergency support.
Working knowledge of Microsoft programs including Excel, Power Point, Word, and Copilot.

Preferred Skills and Experience

Previous experience installing and/or using KE2 Therm controls.
Knowledge of the BacNet, Modbus, or other control system protocols.
Experience and/or qualification in a related domain as a trainer.
Relevant experience in the installation of Building Automation Systems (BAS).
IT knowledge (OS systems, networking).
Fluent in Spanish or French.

Travel Requirements

+ 1-20%

The range for this position is $66,500.00 to $119,700.00 USD. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable ...

Apply on hiremo.mo.gov About employer

More about this job

Skills

Technical support
Energy efficiency
Customer service
Control systems
Troubleshooting
Communication skills
Sales
Electrical engineering
Computer science
HVAC
Attention to detail
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Building automation

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Work requirements

Jobs in the United States