Description
A Quality Engineer II is responsible for investigating returned products and customer complaints to determine root cause, implement corrective and preventive actions, and ensure alignment with internal and external quality standards. This role combines hands-on failure analysis with broader quality engineering responsibilities, including supporting the Quality Management System (QMS), contributing to continuous improvement initiatives, and driving customer-focused quality outcomes. In addition, a Quality Engineer II may provide quality-related guidance during product development efforts and/or the establishment of quality systems. Success in this role includes but is not limited to identifying quality-related improvement opportunities for products and processes and ensuring adherence to internal and external quality standards. Quality Engineer II is the second level within the Quality Engineer career path.
Skills
failure analysis, RMA investigations, root cause analysis, electrical testing, electrical troubleshooting, mechanical product testing, CAPA, ISO 9001, schematics, Electrical engineering, CQE certification, ISO certifications, Salesforce, quality auditing
Top Skills Details
failure analysis,RMA investigations,root cause analysis,electrical testing,electrical troubleshooting,mechanical product testing,CAPA,ISO 9001,schematics,Electrical engineering
Additional Skills & Qualifications
Bachelor's degree in the field of Engineering, Electrical, Industrial, etc. 3 (+) years of relevant professional level work experience preferred. Experience with root cause analysis methodologies (5 Whys, Fishbone, 8D/4D) Experience with RMA processes or customer complaint investigation Demonstrated ability successfully using electrical inspection and test equipment. Knowledge of ISO 9001. Knowledge of Error Proofing and related techniques. Knowledge of Lean/Six Sigma. Demonstrated ability interpreting and effectively using engineering drawings, schematics, and technical documentation. Computer proficiency, including Microsoft Office applications (Word, Excel, and PowerPoint). Demonstrated ability communicating and working effectively with others. Demonstrated ability to effectively work with data and apply data analysis techniques to solve quality-related problems. Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making. Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks and/or resources, and focusing on outcomes. Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands. Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers. Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed. Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward.
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract to Hire position based out of Middletown, PA. Pay and BenefitsThe pay range for this position is $30.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Middletown, PA. Application DeadlineThis position is anticipated to close on Nov 23, 2026. Workplace TypeThis is a fully onsite position in Middletown,PA.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
