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Added just now
CM
Remote National Medical Director
Centene Management Company LLC
Remote, United States
- $215,000 to $408,500 USD / year
Provides medical leadership of all for utilization management, cost containment, and medical quality improvement activities.
Added just now
CM
Remote Inpatient Medicare Medical Director
Centene Management Company LLC
Remote, United States
- $215,000 to $408,500 USD / year
Provides medical leadership of all for utilization management, cost containment, and medical quality improvement activities.
Added just now
CM
Behavioral Health Medical Policy Analyst
Centene Management Company LLC
Remote, United States
- $70,100 to $126,200 USD / year
Position Purpose: Assists the Chief Medical Director, Medical Management and Utilization Management Operations by providing technical writing and research associated with clinical…
Added just now
Program Supervisor
YWCA Rochester
Rochester, NY
The Program Supervisor coordinates daily program operations, supervises and supports staff, monitors service quality, and implements established policies and procedures. In collaboration…
Added 2 mins ago
CA
Mission Support Specialist
Customs and Border Protection
Saint Thomas
- $61,722 to $80,243 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, San Juan Field Office, located in Saint Thomas, Virgin…
Added 2 mins ago
NM
SUPERVISORY MANAGEMENT ANALYST
Naval Medical Command
Williamsburg, VA
- $108,019 to $140,426 USD / year
Experience leading cross-functional military, civilian, and contractor teams to improve operations and achieve program objectives.
Added 1 min ago
Project Analyst - PMO
ENTRUST Solutions Group, A Leidos Company
Las Vegas, NV
Analyze project performance metrics and provide insights to program leadership.
Added 2 mins ago
IR
Special Agent in Charge
Internal Revenue Service
Milwaukee, WI · Baltimore, MD · Chicago, IL · Indianapolis, IN · Washington, DC · Saint Paul, MN
- $151,661 to $228,000 USD / year
…through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you…
Added 2 mins ago
Staff Software Engineer
Natera
Remote, United States
As a Staff Software Engineer, you will lead the design, development, and maintenance of the LIMS application and related software. You will be one of the primary technical leads of the…
Added 2 mins ago
W
Cards Administrator
WECU
Bellingham, WA
- $49.56 USD / hour
Develops and executes test plans, including UAT coordination, script development, defect tracking, and post-release validation.
Added 2 mins ago
Strategy, Posture, and Plans Analyst
Amentum
Camp H.M. Smith, HI
…concepts, assessments of all operational aspects of plans and the operations, action and investments (OAIs) contributing to their overall synchronization. This analysis will inform adaptive…
Added 2 mins ago
Strategy, Posture, and Plans Analyst
Amentum
Camp H.M. Smith, HI
…concepts, assessments of all operational aspects of plans and the operations, action and investments (OAIs) contributing to their overall synchronization. This analysis will inform adaptive…
Added 3 mins ago
Advisor/Sr Advisor/Director – Manufacturing Science (LNP Commercialization & Commercial Manufacturing Support)
Eli Lilly and Company
United States
As an individual contributor, you will work side by side with colleagues in Product Development, Manufacturing Operations, Quality, and Supply Chain, as well as with external manufacturing…
Added 3 mins ago
Sr. Nurse Manager - Lowry Family Health Center
Denver Health and Hospital Authority
Denver, CO
The Senior Nurse Manager performs managerial and leadership functions over professional nursing and support care team in various ambulatory care clinical healthcare consumer care settings.…
Added 4 mins ago
CO
Records Manager
City of Palo Alto
Palo Alto, CA
- $51.59 to $77.38 USD / hour
…support effective, accountable policing. It combines people leadership, operational management, legal compliance, customer service, records governance, and public-safety…
Added 4 mins ago
KA
Delivery Driver (Non CDL)
Keystone Automotive Operations, Inc.
8422 Memphis, TN
- $18 USD / hour
Keystone Automotive Operations, Inc. is North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture supports…
Added 4 mins ago
Property Management Operations Lead
Express Employment Professionals
Roseburg, OR
Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development program regulations.
Added 4 mins ago
Technical Project Leader II
Serco USA
VA · Herndon, VA
…communication. The Technical Project Manager may also provide leadership to other project managers and support program-level initiatives consisting of multiple related…
Added 5 mins ago
REHAB SVC SUPV 2
UCSF
San Francisco, CA
…productivity and performance; resolves or escalates daily clinical, program and operational…
Added 5 mins ago
NS
GENERAL ENGINEER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…Team Submarine Technical Authority enterprise in the design, development, operation, and maintenance of USW Electromagnetic critical systems. | You will coordinate and engage directly with…
Added 5 mins ago
PS
Supervisory Accountant
Program Support Center
Atlanta, GA · Washington, DC · Charleston, SC · Dallas, TX · Rockville, MD · Location Negotiable After Selection · Kansas City, MO
- $126,384 to $164,301 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
Added 5 mins ago
VH
Medical Records Technician (HIT)
Veterans Health Administration
Richmond, VA
- $38,033 to $75,883 USD / year
…the appropriate administrative/clinical staff and committees/leadership to ensure deficiencies are resolved and completed…
Added 5 mins ago
Distribution Center Supervisor
Bridgestone Americas
Williamsburg, KY
…technology with a history of more than 80 years of research and development on technologically advanced air springs for the global marketplace. Firestone engineers air springs and related…
Added 5 mins ago
Commercial Product Specialist
Prysmian
Highland Heights, KY
Situation Summary : Prysmian Group, with local headquarters in Highland Heights, Kentucky, is a leader in the development, design, manufacture, marketing and distribution of copper,…
Added 5 mins ago
Aviation Security Control Center (ASCC) Manager, Aviation Security Control Center
Amazon
Erlanger, KY
You will be part of the ASCC team providing 24/7 security coverage for Amazon’s global aviation operations. You will lead the development and growth of the ASCC’s intelligence and risk…

Actalent

Quality Complaints & Operations Lead

Morrisville, NC, United States

$50 to $60 USD / hour

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Job details

Pay: $50 to $60 USD / hour
Posting language: English
Posted: Oct 21, 2026

Original job description

Quality Complaints & Operations Lead

Medical Device Quality | Complaint Handling | Frontline Team Leadership

Position Overview

This is a hands-on leadership opportunity for a medical device quality professional who wants to combine complaint-handling expertise with day-to-day team oversight. The Quality Complaints & Operations Lead supports the complaint process from intake through closure while supervising personnel involved in kitting, assembly, repackaging, relabeling, and quality support activities. The role connects customer and field feedback with the operational teams responsible for product handling, documentation, labeling, and corrective action.

You will remain close to the work: leading investigations, supporting regulatory reporting, coaching team members, assigning daily priorities, reviewing records, and helping ensure that quality requirements are met without losing sight of operational needs.

Location & Schedule

HQ - Morrisville, NC
Work is performed across office and active production/warehouse environments.
Occasional travel may be required for customer, supplier, or OEM visits; final travel expectations will be confirmed.

What You Will Do

Support and coordinate the medical device complaint-handling process, including intake, triage, investigation, disposition, documentation, and closure.
Evaluate and document medical device reportability decisions and prepare or submit MDRs through eMDR within applicable regulatory timelines under 21 CFR Part 803.
Evaluate and document corrections and removals under 21 CFR Part 806 when required.
Lead root-cause investigations and escalate complaint severity or trend signals that may warrant corrective and preventive action (CAPA).
Maintain complete, accurate, retrievable, and audit-ready complaint files and quality records.
Analyze complaint data and communicate trends, metrics, risks, and follow-up actions to Quality and Operations leadership.
Supervise day-to-day work for assigned kitting, assembly, quality, or complaint-support personnel, including scheduling, task assignment, coverage, coaching, cross-training, and work prioritization.
Provide hiring input, performance feedback, training, and development support for assigned team members.
Support labeling and packaging controls, including label accountability, reconciliation, and documented line clearance.
Review batch or device history records and support product-release decisions against defined acceptance criteria.
Support lot traceability and the identification, segregation, documentation, and disposition of nonconforming product and rework.
Partner with planning, customer service, Quality, and Operations to balance delivery requirements with quality and regulatory expectations.
Support internal and external audits and FDA inspections, including record retrieval, process explanation, response support, and closure of findings within the roles scope.
Deliver and document training for complaint-handling, quality, and operations personnel.
Promote a work environment where quality concerns are raised promptly and product or work is held when established requirements are not met.

Top Qualifications

3+ years of relevant experience in medical device quality, complaint handling, product surveillance, quality investigations, or a closely related regulated medical device function.
Hands-on experience investigating medical device complaints and maintaining complaint records.
Experience supporting or performing MDR/eMDR activities under 21 CFR Part 803.
Experience leading, supervising, or coordinating the daily work of employees in quality, production, kitting, assembly, packaging, or a related regulated operation.
Working knowledge of 21 CFR Part 820 (QMSR) and ISO 13485:2016.
Experience with root-cause investigation, CAPA, nonconforming product, and quality documentation.
Experience supporting FDA inspections and/or external quality audits.

Required Qualifications

Bachelor's degree in a life science, engineering, or related field, or an equivalent combination of education and relevant experience.
3+ years of relevant medical device quality experience, including complaint handling or complaint investigation.
Hands-on experience with MDR reportability assessment, MDR documentation, or eMDR preparation/submission under 21 CFR Part 803.
Demonstrated ability to conduct structured investigations and document conclusions under regulatory timelines.
Demonstrated experience assigning work, coaching employees, coordinating coverage, or supervising day-to-day team activities.
Working knowledge of ISO 13485:2016 and medical device quality-system requirements.
Ability to work on-site across office and production/warehouse environments.
Ability to maintain detailed, accurate, and audit-ready quality records.

Preferred Qualifications

Experience in medical device kitting, assembly, repackaging, relabeling, contract manufacturing, or third-party logistics operations.
Experience with labeling controls, line clearance, lot traceability, device or batch history records, product release, or nonconforming-product control.
Familiarity with corrections and removals under 21 CFR Part 806 and recall execution.
Experience with electronic quality management, warehouse management, ERP, or label-control systems.
UDI/GUDID experience under 21 CFR Part 830.
ASQ certification such as CQA, CQE, or CMQ/OE.
ISO 13485 or MDSAP auditor training.
Experience with device-plus-drug kits or combination products under 21 CFR Part 4.

Core Competencies

Complaint investigation and regulatory documentation.
Frontline supervision, coaching, and daily work coordination.
Root-cause analysis and structured problem-solving.
Clear decision-making and escalation under regulatory and operational deadlines.
Written and verbal communication with Quality, Operations, customers, OEMs, and auditors.
Quality metrics, trend analysis, and documentation discipline.

Physical Demands & Work Environment

Regular work in both office and production/warehouse environments.
Prolonged standing and walking and frequent movement across the operation.
Controlled-environment, GMP housekeeping, and PPE requirements may apply.
The final lifting requirement will be confirmed before an offer is extended.

Job Type & Location

This is a Contract to Hire position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Morrisville, NC.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a hybrid position in Morrisville,NC.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Team leadership
Assembly
Documentation
Reporting
Coaching
Leadership
Scheduling
Prioritization
Packaging
Customer service
Inspection
Logistics
Quality assurance procedures
ERP
Control systems
Root cause analysis
Problem solving
Decision making
Communication skills
Good manufacturing practices
Housekeeping

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