Patient Coordinator

Patient Services Representative / Patient Coordinator Location: Wallingford / Southington, CTSchedule: Monday-Friday | 8:00 AM-5:00 PMEmployment: Contract-to-HireOpenings: 2Setting: Outpatient Orthopedics About the Opportunity We are seeking Patient Services Representatives to join a growing orthopedic practice. This is a primarily front-desk, patient-facing position responsible for scheduling, check-in/check-out, prior authorizations, and supporting a high-volume medical office.This is a great opportunity for someone with EPIC experience who is confident, personable, organized, and comfortable taking initiative in a fast-paced healthcare environment.

Responsibilities

• Greet and check patients in and out for appointments.
• Schedule, reschedule, and confirm patient appointments.
• Complete and follow up on prior authorizations.
• Maintain accurate patient registration and demographic information.
• Utilize EPIC for scheduling, documentation, and patient information.
• Answer patient questions and provide professional customer service.
• Provide phone support as needed.
• Coordinate with clinical and administrative staff to maintain efficient patient flow.
• Maintain accurate documentation and follow established office procedures.
• Support the team with additional front-office responsibilities as needed.

Qualifications

• EPIC experience required.
• Previous medical scheduling, medical reception, or patient services experience preferred.
• Prior customer service experience required.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy, high-volume medical practice.
• Strong attention to detail and organizational skills.
• Confident, proactive, and willing to take initiative.
• Professional and team-oriented attitude.

Why Consider This Opportunity?

• Monday-Friday, 8:00 AM-5:00 PM
• No nights or weekends
• Contract-to-hire opportunity
• Join a growing orthopedic practice that is actively expanding its patient services team.
• Gain additional experience with EPIC and specialty healthcare operations.
• Collaborative, patient-focused work environment.
• 3 days of EPIC training provided.

Interview Process

• One-round onsite interview
• Meet with the Patient Services Manager and tour the practice.
• Interviews are typically available Mondays, Thursdays, and Fridays, with Thursday and Friday offering the most flexibility.
• Looking to hire quickly.

Job Type & LocationThis is a Contract to Hire position based out of Wallingford, CT. Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Wallingford, CT. Application DeadlineThis position is anticipated to close on Nov 17, 2026. Workplace TypeThis is a fully onsite position in Wallingford,CT.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.