Operations Quality Partner II

Job Title: Quality Partner IIJob DescriptionThe Quality Partner II serves as an Operations Quality leader and strategic business partner, ensuring that products and services remain safe, compliant, and aligned with customer requirements throughout their lifecycle. This role drives quality and regulatory outcomes, champions a culture of continuous improvement, and supports smart, risk-based processes that enable efficient innovation. The Quality Partner II builds strong cross-functional relationships, coaches less-experienced quality professionals, and actively contributes to advancing network-wide quality initiatives.

Responsibilities

• Perform quality and regulatory activities required to meet Quality and Regulatory (Q&R) goals and objectives with minimal collaboration and supervision.
• Identify opportunities for improvement within assigned areas and implement solutions in collaboration with relevant stakeholders.
• Apply a diverse quality skill set to navigate complex situations with limited guidance while maintaining compliance and quality standards.
• Leverage in-depth specialist knowledge of the quality discipline and broad knowledge of related disciplines to support business needs.
• Author, review, and approve quality documentation to support changes, including performing technical reviews and collaborating with management on complex topics as needed.
• Prepare documentation and supporting evidence for internal and external audits, ensuring accuracy, completeness, and regulatory compliance.
• Complete all required training in the designated learning systems within specified timelines and maintain training records in good standing.
• Coach, train, and mentor quality professionals, quality managers, and business partners with less experience to ensure quality standards and business needs are met.
• Identify, escalate, and propose solutions for emerging quality or regulatory issues in a timely and professional manner.
• Communicate significant quality or regulatory issues and risks that may impact product quality or regulatory compliance to Executive Management in a timely manner.
• Work day-to-day with minimal supervision to complete scheduled and unscheduled quality activities accurately and on time.
• Demonstrate courage and decisiveness in making decisions within the scope of responsibility, avoiding unnecessary delays and proactively presenting issues and solutions to management.
• Initiate, facilitate, participate in, and implement process improvements that address business needs and enhance quality performance.
• Link responsibilities and initiatives with both site-level and global Quality and Regulatory strategies to ensure alignment.
• Drive innovation within the area of influence by implementing smart, risk-based, and compliant processes that support quick and efficient innovation.
• Contribute to large or global cross-functional or cross-chapter squads, including taking a leading role where appropriate, to advance network-wide quality initiatives.
• Build and maintain strong partnerships with colleagues and business partners to ensure alignment on strategic projects and day-to-day activities.
• Serve as a champion and advocate for embedded quality (Engrained Quality) at the site, promoting quality as a shared responsibility.
• Foster and support a culture of continuous improvement across teams and processes.
• Act as a role model for Agile Leadership behaviors and the organizations culture, mindset, and behaviors as defined in the operating principles.
• Support the organizations transformation to more agile ways of working, including new decision-making and governance practices and enhanced collaboration models.
• Ensure that all activities contribute to long-term ambitions such as increasing patient access to high-value diagnostic solutions, building a leading insights business, and improving patient outcomes through integrated ecosystem approaches.
• Demonstrate and follow the organizations operating principles and leadership commitments, taking accountability for meeting commitments.
• Adapt to shifting priorities while balancing commitments and daily work requirements with minimal collaboration from the manager.
• Seek candid feedback on performance and take action to improve based on that feedback.
• Recognize and acknowledge the contributions of teammates and peers to build a positive and collaborative work environment.
• Establish strong collaborative relationships across departments and leverage these connections to achieve key results.
• Identify personal development goals and actively manage career growth in collaboration with the manager.

Essential Skills

• Approximately 5 years of relevant experience in quality assurance, quality control, or a closely related field.
• Bachelors or Masters degree in Life Science, Data Science, or a related discipline, or equivalent experience.
• Completed training as a technician or laboratory technician, or an equivalent qualification aligned with the assigned tasks.
• Strong knowledge of quality assurance principles, methodologies, and best practices.
• Experience in quality control processes and techniques within a scientific, laboratory, or regulated environment.
• Proficiency in document control, including authoring, reviewing, and maintaining controlled documents in compliance with regulatory requirements.
• Ability to perform technical reviews of documentation and data, including complex technical content.
• Experience preparing documentation and evidence for audits and regulatory inspections.
• Demonstrated ability to coach, train, and mentor less-experienced quality professionals and business partners.
• Strong skills in identifying, escalating, and resolving quality and regulatory issues in a timely manner.
• Capability to work independently with minimal supervision while managing multiple priorities.
• Effective communication skills to convey significant quality and regulatory risks to leadership and cross-functional partners.
• Proficiency in data entry and maintaining accurate quality records and documentation.
• Ability to apply agile and continuous improvement principles in a quality or regulated environment.

Additional Skills & Qualifications

• Broad understanding of related disciplines such as regulatory affairs, operations, or laboratory practices.
• Experience working in cross-functional or global squads, including leading initiatives or workstreams.
• Demonstrated ability to build strong partnerships with internal and external stakeholders.
• Experience driving process improvements and innovation within a quality or regulated setting.
• Familiarity with agile leadership behaviors and modern governance and decision-making practices.
• Strong interpersonal skills, with a focus on collaboration, feedback, and recognition of others contributions.
• Proactive approach to personal development, including setting and pursuing career goals in partnership with leadership.
• Comfort working in a dynamic environment where priorities may shift and require flexibility and resilience.

Work EnvironmentThis is an on-site position based in a professional, regulated environment operating Monday through Friday on a first-shift schedule, typically from 8:00 a.m. to 5:00 p.m. The role involves close collaboration with cross-functional teams, including quality, regulatory, operations, and laboratory personnel. Work is performed in an office and laboratory-support setting that emphasizes compliance, documentation accuracy, and adherence to established procedures. The environment supports agile and collaborative ways of working, with a strong focus on continuous improvement, scientific rigor, and ethical conduct. Standard professional attire appropriate for an office and technical setting is expected. Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $40.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Application DeadlineThis position is anticipated to close on Nov 11, 2026. Workplace TypeThis is a fully onsite position in Indianapolis,IN.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

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San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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