Engineering Technical Support

Job Title: Engineering Technical SupportJob DescriptionWe are seeking a customer-oriented and dependable Junior Support Specialist to join our team. In this role, you will provide hands-on, end-user technical support for our employees across office and manufacturing/plant environments. You will work closely with our senior team to troubleshoot hardware, software, basic networking, and mobile devices. Exceptional customer service, a polite and respectful demeanor, and strong communication skills are essential.Responsibilities

• Set up, configure, and deploy desktop computers, laptops, and mobile devices for team members.
• Perform physical 'smart hands' support, including equipment deployment, physical cabling, and workspace setups.
• Diagnose and resolve day-to-day computer/device issues onsite, such as screen flickering, hardware malfunctions, software glitches, and basic Wi-Fi and VPN connectivity.
• Walk out to operational/manufacturing plant areas to assist employees and troubleshoot issues directly on the floor.
• Provide high-touch support for all staff and executives as needed.
• Maintain and tidy up storage rooms and equipment areas when routine support volume is low.
• Follow all company and facility safety protocols, especially when working in manufacturing or mill operational areas.
• Set up and replace laptops, desktops, monitors, phones, printers, and other devices.
• Help employees with computer, software, VPN, Wi-Fi, or peripherals issues.
• Troubleshoot basic network/connectivity problems, including cables, network ports, Wi-Fi, VPN, DNS/DHCP, and device settings.
• Work tickets through the service desk, document actions taken, and escalate more complex issues.
• Support devices managed through Microsoft Entra ID and Intune.
• Manage IT equipment inventory, deployment, returns, and disposal.
• Perform physical onsite IT work, such as rack/cabling, UPS checks, equipment swaps, and data center checks.
• Support technology in a manufacturing/production environment, where downtime can impact operations.

Essential Skills

• Strong interpersonal skills; courteous, polite, respectful, and eager to help non-technical users in person.
• Dependability: punctual and accountable with a strong work ethic.
• Comfortable going out into operational/manufacturing areas following safety protocols, and eager to gain hands-on technical skills on the job.
• Basic understanding of PC hardware (desktops/laptops) and mobile devices.
• Familiarity with basic troubleshooting (turn on/off, display issues, general software checks).
• Basic networking concepts (Wi-Fi connections, VPN access, cabling).

Additional Skills & Qualifications

• Experience in customer-facing technical roles, such as retail/helpdesk engineering support, is a strong plus.
• Manufacturing experience, particularly in environments like steel mills, manufacturing plants, semiconductor fabs, warehouses, or other 24/7 operations, is beneficial.

Work EnvironmentThe work environment is hands-on and primarily onsite in a manufacturing/production facility. You will split your time between office areas and the production floor, physically troubleshooting equipment, swapping devices, checking cables and connections, and responding to issues that could impact production. Comfort working around industrial equipment, wearing PPE, following safety protocols, and being on your feet throughout the day is necessary. Job Type & LocationThis is a Contract to Hire position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $25.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Portland, OR. Application DeadlineThis position is anticipated to close on Nov 13, 2026. Workplace TypeThis is a fully onsite position in Portland,OR.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.